Good Experience - Customer Success Manager (CSM) VisualizeROI Employee Review

Growth and Opportunity in a space that is of immense relevance. Buyers are looking for value, and sellers are struggling to articulate that value. VisualizeROI helps sellers by not only helping them quantify value but also communicate that value effectively. The CEO and the leadership team are obsessed with customer success, and keeping customers happy; with best practices and being a leader in the industry; committed to growth and quality. The product is a highly differentiated, truly multi-tenant SaaS offering that helps customers build value models unique to their products and solutions, with a self-service platform that customers can use / enhance on their own. The development is very responsive to customer needs and has a very agile release cycle with multiple releases a week.

The company has grown a lot during the pandemic. This is a good thing, of course, but also results in its fair share of pains. While this has resulted in some churn, I believe it was mostly B players that were lost in the process. The key players are as committed as ever. Also, to cope with the growth, the company has been steadily building capacity. The leadership team being obsessed with customer success (the point mentioned in the Pros) also means that they work hard and get their hands dirty. Some interpret this as Micro-Management; but I feel like the leadership cares so much about customer success that they just can't help doing everything it takes to keep customers happy.

I met some great coworkers and had the chance to work with some amazing customers.

CEO has total disregard for the well-being of his employees. He is manipulative, highly combative and egotistical. In several cases, board members prohibited him from communicating with certain employees because of the effect he has on his team's wellbeing. Almost all employees began to suffer major mental health issues as a result of the work environment here. For this reason, I highly recommend finding past employees through LinkedIn to discuss their experience before joining this company. Many payroll issues: employees not paid on time, employees not paid quarterly bonuses at all, sales commissions not honored. Major product deficiencies leading to very uncomfortable customer engagements during onboarding and ongoing use.