Gossip - Customer Success Manager (CSM) Vitable Employee Review

2.0
Apr 5, 2024
Recommend
CEO approval
Business Outlook

Pros

- Some people are actually dedicated to helping others and are genuinely good people

Cons

- Zero training and feedback on your progress until its too late - Cliquey and people gossip/spy on you to report back to others. No transparency and trust - Everything is a mess internally, no training set up, no accountability for management (everything is placed on the new employee) I was expected to be on the same level as someone whos been there for over 2 years, in 4-5 months. They essentially stopped training me to set up internally processes and train the new head of the department. Then all of a sudden told me I wasnt where they wanted me to be and I could either quit or go on a PIP. - They'll retaliate if you draw the line on respect and professionalism and claim it's because of "performance". - You can't take any mental health days after being informed of false accusations against you or experience mental stress. Because they don't like that and will retaliate. I would recommend recording and saving everything.

Explore other reviews about Vitable

5.0
May 21, 2026
Recommend
CEO approval
Business Outlook

Pros

One of the best things about Vitable is you can see the mission show up every single day - in the employees, the caregivers, and the work we all put behind to make health benefits more affordable. Working for such a mission driven company gets me excited and inspired about my role.

Cons

Nothing to note - I'm loving my experience!

4.0
Mar 21, 2026
Recommend
CEO approval
Business Outlook

Pros

-Can say yes or no to work, employees are communicative

Cons

startup company so there is extra work for follow up with patients

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