Great company - Anonymous employee Wave Direct Employee Review

Lovely mid and lower-level employees, excellent culture between them, specifically. A lot of truly amazing people here who are excellent to work with.

Terrible leadership in certain areas of the business. Moving goalposts, a stressful environment, and clearly no long-term plans. When things change, decisions are made that only benefit upper-level people. Unanimously agreed that the workplace is volatile.

apart from the team that I worked with I would honestly have to say nothing. The management are unorganised and blame other staff for there mistakes, particularly the customer service department. Your always left picking up the pieces of mistakes they have made behind everyones back which stops you from getting actual work done...

same as the pros. management are a huge problem and never pass information on, they always expect you to know what needs to be done and then blame and tell you off when its not.. really bad culture which is sad because a part from the owners the people are nice and work hard. They are always out of stock and preordering products with delivery dates that they know are too early just to make money. this made it so hard for anyone in customer service to do their job right because you always ended up dealing with problems that could have been solved by the owners telling the truth about when the tubs would actually be arriving to customers. really seemed like they didn't know what they were doing so they were not able to offer any good support or advice. the owners should do 1 hour in customer service in peak season then maybe they would relise the stress there unecessary actions are causing staff. overall a really unsupportive and stressful environment where most managers are run off their feet dealing with problems the owners create by themselves and then cant fix.