rapidly losing trust - Project Manager Waystar Employee Review

2.0
Oct 14, 2025
Recommend
CEO approval
Business Outlook

Pros

FTO is nice (although they announced it on 12/31 and did not pay out people's PTO), teams are understanding of work/life balance, salaries are ok in most positions

Cons

They don't really offer competitive raises/bonuses. Our health insurance also gets worse every year. I have also heard (and subsequently verified) they fired a support tech over political social media posts which has made everyone nervous, and as a member of the LGBTQ and a liberal it has made me question if I want to work for a company so beholden to right wing ideals. I have been told the employee is working with the ACLU. After this, they held a big "social media" policy meeting with the managers to trickle info to their subordinates. The values they tout do not seem to apply to anyone above a standard manager and it feels like they are erasing the values more each day. They are also constantly acquiring new companies before they can even successfully acclimate the previous acquisition. They laid off a bunch of people with this last one, and the PatientCo processes are still a mess and it's been a few years.

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Waystar Response
4mo
Thank you for sharing your feedback. Delivering a strong team member experience and maintaining a values-driven culture are top priorities for us. If you’d like to discuss your experience further, please reach out to your leader or the People Team.

Explore other reviews about Waystar

5.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture, good opportunities for personal/professional growth.

Cons

No significant cons for the organization or company prospects

4.0
May 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong in office culture, catered lunch weekly Meaningful work, interesting problems Many opportunities for growth Better gender diversity than other engineering orgs Great teamworking, many opportunities to make real impact. Opportunities for recognition Quarterly on-sites which could promote remote employee inclusion (if they actually showed up)

Cons

Intense on-call rotations, every 2-5 weeks depending on team. No additional compensation for on-call work even if team is smaller and rotations are more frequent. Legacy tech stack, little focus on tech debt as clients are king. Overworked SRE team so devs own as much of infrastructure as they can. Re orgs almost every year, usually more confusing than helpful from an individual contributor level Alcohol heavy culture. Explicitly, not a great place to be if you have a strained relationship with drinking. Product dept had some star team members but a few PMs were unengaged, lacking knowledge, and difficult to interact with Pay was not competitive. Leadership has varying levels of engagement in / knowledge of the work and varying levels of respect for work-life balance. Very young leadership team. Junior to senior ratio > 2. Co-ops can get more attention and exposure than some new hires. Mission has shifted from a focus on patient satisfaction to a focus on profits for providers. Remote employees given food/lodging during onsites, but local employees not compensated. All new hires expected to be local which limits talent pool, espc for senior engineers.

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