Don't be fooled, this is a Zirmed company - Anonymous employee Waystar Employee Review

1.0
Oct 16, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Not a lot of pros working here - especially if you're not based in the Louisville office. Breakfast on Fridays in the Atlanta office. Just hope it's not Bojangles.

Cons

- Many things internally are still branded as Zirmed, including your paycheck. - There is favoritism shown towards legacy Zirmed employees. For example, more sales territory given to Zirmed based employees, only Zirmed people are allowed to talk in the general channel of slack - Lots of cut corners, including forcing employees to sign off on a 2015 Zirmed employee handbook - Forced culture - Bad HR. Issues brought to their attention are swept under the rug or conveniently forgotten about. - Inept management - especially in Sales Intelligence and Marketing. - Payroll is either swamped or does not care for their peers. Reimbursements are routinely late. Took nearly 2 months for a small approved reimbursement to get paid out for Navicure employees (Zirmed based were approved immediately). Any bonus or salary corrections are promised, but never delivered. - Career opportunities are vastly limited unless you're based out of the Louisville office. - Compensation and benefits used to be ok. Now you have a health insurance that is not accepted by many high end doctors, bonuses are a joke, 401k matching is nothing to get excited about. - No work/life balance - especially if you're an administrator of any platform. Expect to work overtime and all weekend with nothing to show for it than a high-five. - Senior management is more worried about pleasing Bain than understanding the actual processes that happen day to day and figuring out how to make those work within a reasonable timeline. - Most employees are $20k to $30k under market - Management more worried about "having fun" and rewarding the HR department rather than getting decisions made so employees can meet stressful deadlines. - IT department still grossly separated between "Zirmed" processes and "Navicure" processes - meaning you can't get help with malfunctioning programs/hardware unless it comes from your respective team. Good luck if your team is sick or on PTO.

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Waystar Response
7y
Thank you for taking the time to share your thoughts. I am disappointed to hear that your felt your experience wasn’t very positive. We are driven by our mission, purpose and values and strive to provide a meaningful work experience for everyone. I will certainly review your thoughts with the leadership team. Should you want to talk to me directly, please reach out at peopleoperations@waystar.com. We wish you the very best in your next career opportunity. Take care, Susan Staples

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Pros

Great culture, good people, Unlimited PTO

Cons

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4.0
Jul 2, 2026
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Pros

Great culture & people - the people at Waystar are what makes it such a great place to work. Lots of opportunities to learn & grow - Waystar as an org has very high expectations. This is a good thing, especially when you are early in your career because you will learn a ton, and get a lot of experience working above and beyond the market expectations for your title. It's a great place to start your career, get a ton of great experience, and then leave for a major pay bump. Fun environment - I genuinely enjoyed working at Waystar. It's a fun place to work, great coworkers, fun travel, etc. Recognition - Waystar does a great job of recognizing team members for big contributions. I felt genuinely seen, appreciated, and valued for my work.

Cons

Salary & total comp - the base salaries are very low relative to the market. Even with bonuses, total comp is definitely in the bottom half. It starts to feel like the fast pace and the high expectations aren't really worth it Benefits - for being in the healthcare space, Waystar has very expensive health insurance compared to everywhere else I've worked Lack of opportunity to move up - there is no framework for promotions so growth really comes down to the whims of leadership. Promotions are very few and far between for almost everyone I worked with. Prioritization is scattered - cross-functional leadership is never aligned on priorities, and certain teams and departments seem to genuinely not know what they're doing.

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