Not employee focused, holds a grudge - Sr. Lead Application Engineer Waystar Employee Review

3.0
Jul 17, 2023
Recommend
CEO approval
Business Outlook

Pros

While I worked there they appeared to be very employee focused, which compensated for the lower than average compensation.

Cons

I left Waystar due to a vague RTO plan, lower than average compensation, and limited opportunities to work with new technology. I thought I left on good terms, having had nothing but glowing reviews throughout my employment and receiving a strong counter-offer when they tried to retain me. As part of my exit interview I stated that my primary reason for leaving was compensation, but had they paid me what they counter offered I never would have even shopped around. I suggested they pay people what they are worth up front instead of waiting until they are leaving if they want to retain them. A year and a half later I was approached by a recruiter for the same type of role at Waystar at a more competitive salary and considered returning. The recruiter took my information to Waystar and was told that they couldn't even consider me. On paper, I'm the perfect candidate since I had done exactly this role just recently. Familiar with the tech stack, culture, everything. No onboarding necessary. But they wouldn't even talk to who they previously considered a "strong performer". Apparently blacklisted for giving constructive criticism about management. That place is a shell of what it used to be.

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Waystar Response
2y
Thank you for sharing your experience and your interest in rejoining Waystar. Without more information, we can’t directly respond to your situation, but if you’d like to discuss, please reach out to peopleteam@waystar.com

Explore other reviews about Waystar

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture, good people, Unlimited PTO

Cons

None that I can think of

4.0
May 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong in office culture, catered lunch weekly Meaningful work, interesting problems Many opportunities for growth Better gender diversity than other engineering orgs Great teamworking, many opportunities to make real impact. Opportunities for recognition Quarterly on-sites which could promote remote employee inclusion (if they actually showed up)

Cons

Intense on-call rotations, every 2-5 weeks depending on team. No additional compensation for on-call work even if team is smaller and rotations are more frequent. Legacy tech stack, little focus on tech debt as clients are king. Overworked SRE team so devs own as much of infrastructure as they can. Re orgs almost every year, usually more confusing than helpful from an individual contributor level Alcohol heavy culture. Explicitly, not a great place to be if you have a strained relationship with drinking. Product dept had some star team members but a few PMs were unengaged, lacking knowledge, and difficult to interact with Pay was not competitive. Leadership has varying levels of engagement in / knowledge of the work and varying levels of respect for work-life balance. Very young leadership team. Junior to senior ratio > 2. Co-ops can get more attention and exposure than some new hires. Mission has shifted from a focus on patient satisfaction to a focus on profits for providers. Remote employees given food/lodging during onsites, but local employees not compensated. All new hires expected to be local which limits talent pool, espc for senior engineers.

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Waystar Response
4w
Thank you for taking the time to share such a detailed reflection on your experience at Waystar. We appreciate your feedback and are glad to hear that our culture, meaningful work, and opportunities for growth and recognition made a positive impact. We also value the collaboration across teams and our focus on inclusion. As Waystar scales, feedback like this helps us identify where we can improve. We recognize the importance of supporting sustainable workloads, providing clarity during organizational changes, and driving consistent leadership engagement across teams. We also focus on advancing our technology, strengthening cross-functional partnership, and enhancing our total rewards approach to meet the needs of our team members. We want to be clear that Waystar is not, nor do we aspire to be, an environment centered around alcohol. We focus on building a professional, inclusive, and balanced culture where employees can connect in ways that are comfortable for everyone. From time to time, we host optional social events (as many organizations do), but we’re intentional about offering a variety of ways for employees to engage - both with and without alcohol. We’re always working to improve, and we appreciate perspectives that help ensure our culture reflects who we strive to be. We appreciate you sharing your perspective. Your feedback helps us build a more balanced and supportive experience for all team members. If you’d like to discuss this further, please reach out to peopleteam@waystar.com.
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