Big disappointment - Audit Manager Wonder Research Employee Review

They claim they have designed their process to “allow analysts to ‘comfortably’ earn $15 - $20 an hour”. I’ve never seen a claim more disconnected from reality. They claim, for example that a sourcing job should take between 45 – 90 mins. I’m yet to get assigned a job that complies with that. Most take about 3 hours and some even close to 4. They have a serious problem accepting jobs which research requirements completely surpass the time estimated. And they pay per job not per time. This could be reasonably if they had an impeccable filtering system. Not necessarily to avoid those jobs but to charge and pay the correct amount, proportional to the effort required. But no, their “vetting” system is a mess. The “vetters” are simply incompetents. They constantly accept jobs that require access to stats that are simply not available, simply because they are, more often than not, trade secrets or that to gather they would require weeks of constant interviewing or other type of research. Everything is even more complicated when it is obvious that they don’t monitor the evolution of jobs in the queue. Jobs are constantly dropped, “unclaimed”. They have the option for you to say “there is no information available” for this topic and “you still get paid” they say. But taking that path is actually too risky for an analyst because almost never such a claim is granted. And not because it was not true that the information was not available, but simply because the analyst could not convince whoever take the decision. So the only choice left is start a job, if you can quickly determine that there are no sources or that you are likely to surpass the 4 hours deadline, better drop it at once. But if you happen to come to that same conclusion after 2 hours of trying to put together enough sources, then it is almost certain that your work is wasted. They use Slack, how ironic the name of that tool for such a company that promises so much but comes down so short. The people working in research is always in there and there are some really good-minded people, always willing to help. But the ones most needed, the staff that should be monitoring closely to see if there are problems is “barely” present. Is as if they had other jobs and were there only when they have a break from their regular jobs. You normally see people asking “Is there an admin? I have this and this problem…” Hours can pass before that person receives an answer and by them they are no longer there, so most likely they dropped the job, so the next person in queue is the one that will have to deal with the problem or the second or the third, or the writer. Really I’ve never seen a company so disconnected with the people working for them. Is as if they depended on randomness to accomplish everything. Randomly selected jobs for randomly selected people, then shuffle everything enough times hoping that problems would fix for themselves. Or, that someone, somehow comes up with a brilliant strategy to get a job done. Or, simply someone expended 4 hours doing a job that will end being graded poorly because there is barely enough info to tell a client, “we couldn’t find X but here is Y which is a very good approximation”, and still that person is going to be “rewarded” with a bad review and the miserable 10 dollars for 4 hours of breaking his/her back over a keyboard. I “wonder” how many of their customers are receiving poor works or receiving them so late that they are no longer useful.