Stay away! - Customer Service Representative XAL Employee Review

1.0
Mar 24, 2025
Recommend
CEO approval
Business Outlook

Pros

None, stay away, toxic work environment

Cons

I was very excited when I got a job offer. I left my previous job for this position. They offered zero training. Many days I sat there for hours doing nothing. I was told to stay patient constantly and that there busy. At one point I even asked the supervisor not to get rid of me so easily. They fired 2 people before me. She said she would never do that. The next week, they said it wasn't working out. I only worked there for 3 weeks and no one took the time to train me. I was the 3rd person this happened to. I honestly felt like i was in high school again and part of a mean girls club.Do not waste your time.

Explore other reviews about XAL

5.0
Apr 11, 2022
Recommend
CEO approval
Business Outlook

Pros

Great communication with management, great bonuses, great company parties.

Cons

Very exhausting work, extremely fast paced, must be able to multitask in an advanced way.

2.0
Sep 3, 2025
Recommend
CEO approval
Business Outlook

Pros

Option for overtime on the weekends

Cons

Toxic people and owner. Lots of favoritism.

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