Stressful and mentally draining MSP - Anonymous employee XL.net Employee Review

Thank you for the feedback! Love the positive feedback, and I would agree there! As for the cons: You are right, we have absolutely had clients that were impolite in the past and will again I am certain in the future. Most likely while you were at XL.net there was none that were terminated because of it. I consider (Adam here, I am the founder) XLnetters family and each time I have heard of a client being impolite to an XLnetter I have addressed it with the client. Unfortunately, some have needed to be terminated, and a few times that has taken far too long as we also have given the clients time to find a replacement company. In regard to the additional projects, I believe you are referring to EOS rocks. Those are certainly optional, and now have bonuses attached to their completion as well. We are also now hiring ahead of need and have been for at least the last 3-4 years. From the last compensation survey that a consultant performed for us, we apparently are paying above market. Not certain when you were at XL.net, but we have always at least strived for it. Thank you again for all the feedback, and love to discuss directly if you are open to it to validate that XL.net has addressed our past mistakes, we are not perfect, but we try - adam at XL.net. Thank you!