project manager - Project Manager Yorkshire Water Employee Review

You're involved in providing something great for the community, lots of great people trying to make a difference.

Face fits at the top, some weaker Executive members fail to support and advocate for their team as needed.

Co-workers are friendly but management is incompetent and overbearing.

Worked in customer service. I wasn't even on inbound calls but every aspect of this was micromanaged, if you so much as went to get a cup of tea or you had to log it and would get pulled up if you didn't. Every single person in my team regularly worked through their breaks and did unpaid overtime to finish the insane amount of casework they give you. The managers very obviously were aware of the overtime but if you tried to get it back a few times they would make it seem like you're incompetent and that's why you can't finish on time, to discourage people from taking it. I knew people who worked multiple hours overtime regularly and never claimed it back because of this toxic environment. -log everything you do, if you run a minute of break it's a problem and they monitor it and ask for time over to be made up, but they don't seem to notice people regularly working into their breaks of overtime? The management is so bad, they can hardly do the job themselves, throw a lot of work your way and if you can't do it or don't do it perfectly because you have to do it quickly, they aren't sympathetic and act like you're just bad at your job and it's a big problem, despite everyone on the team struggling. They didn't tell anyone this before they did their interview or accepted the job and started but you are now locked in a job for 2 years before you can move to different areas. They have to force people this way to stay in the terrible customer service field because everyone would just move to a different department. I haven't spoke to one person about this who has done my role who didn't complain about casework and stress. They have a very high turnover rate.