A really disappointing experience - Anonymous employee Zipcube Employee Review

Hi, thank you for sharing your thoughts about your time at Zipcube. I'm sorry you didn't have a great experience during your time here, and it's true that working at Zipcube isn't for everyone. Change is constant in our business, and we ask our team members to be incredibly nimble as we serve customers in an industry that changes daily. Related to your comments on “dishonesty with our customers”, we are definitely NOT engaging in such behaviour. Our business is thriving because we work really hard to earn and keep our customer’s trust. Every Customer Success agent has full authority to go above and beyond in order to satisfy every single customer on Zipcube. I encourage everyone to read our reviews on our website and on reviews.co.uk in order to make their own opinion on this point. Last but not least, the allegations of promoting verbal abuse are totally unfounded. We are a high pace startup which comes with its level of challenges. We are all extremely driven and we all care about delivering what’s best for the business. While I can admit that we have passionate exchanges or discussions between teams, individuals or founders, I certainly do not promote or tolerate any verbal abuse coming from anyone in the business. The team has been working together for more than 4 years. Everyone's welcome at Zipcube, regardless of what you look like, where you come from or what you’re curious about. The more diverse our range of perspectives and opinions in our business, the more we all thrive, together. To my knowledge, we have not had any difficult exit in the past 2 years. It seems to me that you may have left a few years ago and while this could have been a personal opinion then it certainly does not reflect the work and improvement the company has made in the last few years. However we value all feedback and if you have any suggestions on how we could better discuss things with our Zipcubers, we’d love to hear them. We are currently having more frequent “All company meetings” where we discuss company culture, we’re also doing more surveys and pulse checks but would love to improve upon this. Thanks again for taking the time to leave this review and we wish you the best in your career. Guillaume CEO at Zipcube