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      eBags SEEMS great-NOT ALL IT'S CRACKED UP TO BE. - Customer Care Representative eBags Employee Review

      3.0
      Sep 25, 2017
      Customer care representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great employee discount and ability to work from home.

      Cons

      Customer care reps were given tasks that were pretty much impossible to complete, I was assigned work that should have been assigned to at least three people not one. When Samsonite bought the company they fired a lot of the older department supervisors and replaced them with younger people from the department in the name of cutting costs... AGE DISCRIMINATION.

      avatar
      eBags Response
      8y
      Thank you for your feedback. It is certainly an eye opener to read your perspective. With an entrepreneurial spirit we strive to be team players in the fast paced world of eCommerce. HR's door is always open for good or bad feedback as we are and will continue to be an EEOC employer.

      Explore other reviews about eBags

      5.0
      Apr 27, 2023
      Web designer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Was great working at eBags

      Cons

      Cons: covid shut down the travel industry.

      3.0
      May 2, 2019
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      -New technologies are being implemented (cloud architecture, microservices...) -Microsoft centered so you won't be fighting to find open source solutions. -Decent benefits. -Summer hours (every other Friday is a half-day). -Bring your dog to work on Friday. -Happy hours every Friday. -Really cool people to work with. -Food trucks in the summer. -Competitive Pay. -Good work/life balance. Most people leave their jobs at the office. -Everyone below management feels as if they are part of a team.

      Cons

      eBags used to be a company that was one of the best in the city for IT/Development jobs. Since some shifts in management and attrition, it has slowly been on a downward spiral. -Working from home is now frowned up. -Doctor or personal appointments must be scheduled outside of work hours. -Charts with the stats on working from home, sick time and being late to work are now part of the email rotation to the whole department. -I suspect there will be a requirement for clocking in and out for all employees in the near future. -The micromanagement has gotten way out of hand. Innovation and an entrepreneurial spirit no longer seem to be the driving force. If you have an opinion that doesn't align with the micromanagement style, you will be called out, belittled and lectured to the point where you just submit. -Attrition is becoming a problem. Most all can be traced back to the micromanagement. -The future under Samsonite is very iffy.

      6
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