Sinking Ship - Employee eLuma Employee Review

1.0
Mar 23, 2023
Recommend
CEO approval
Business Outlook

Pros

There is nothing unique or special that makes this place worth while to work at. The benefits and remote work are on par with your average company.

Cons

Leadership at all levels here are so shady and just weird. These people have no idea what they are doing and it really shows in their lack of internal and external retention. Also, just want to point out that the number of employees stated on this page is incorrect. Yes they have contract workers but there are probably less than 50 "corporate" employees now.

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eLuma Response
3y
Thank you for the feedback. In 2022 eLuma took a step back and reassessed our goals and the strategies in place for achieving those goals. This led to us making some difficult decisions regarding the operational structure of eLuma. Through making these difficult decisions and working through the challenging moments, we have better positioned ourselves to help all students achieve their potential. eLuma is, and always has been, committed to transparency in communication. We have many channels of communication in place, such as: monthly all-hands meetings, quarterly town-hall meetings, frequent team gatherings, annual all-employee company summits, frequent product Q&A sessions, quarterly employee satisfaction surveys, annual eNPS surveys, and always available phone, email, and chat lines directly to People Operations, and the CEO. Thank you so much for letting us know that our remote work offerings and benefits are comparable to others companies you've looked at; eLuma is always striving to maintain competitive advantages, and this type of feedback helps us do that!

Explore other reviews about eLuma

5.0
Aug 14, 2025
Recommend
CEO approval
Business Outlook

Pros

Make your own schedule, flexibility

Cons

Software dated, some difficulties with school connections

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eLuma Response
9mo
Thank you for your 5-star review and for sharing your experience as a contractor with eLuma! We’re so glad to hear that the flexibility and independence were valuable to you. We also appreciate your feedback on software and school connections. Our team is continually working to improve these areas to make the experience even smoother. We’re grateful for the work you contributed and wish you the very best in your career journey!
2.0
Apr 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Pros Timely pay including pay for indirect time; access to a variety of testing materials

Cons

Poor to no communication regarding contract renewals; weak on-site communication. Unfortunately, from personal experience, eLuma has weak communication with contractors regarding on-site issues as well as contract renewals. If they are not renewing your contract, they may not tell you (which was my case) and instead, when you inquire, you are just told "schools are signing late this year," completing evading what is going on. There was an instance of another remote therapist being assigned to the school on the same day, the same time, and using the same room as I was using which reflects poor communication with the site to manage this situation appropriately.

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eLuma Response
2mo
Thank you for sharing your feedback. We take clinician communication seriously, and we're sorry your experience with contract renewal and on-site coordination didn't reflect the standard we aim for. We've been actively improving our communication protocols around scheduling and renewal timelines heading into the next school year. We wish you well in your career.
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