Going downhill fast - Anonymous employee i-Tech Support Employee Review

1.0
Jul 11, 2024
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Some good coworkers remain but most have left over the last year.

Cons

Terrible leadership came with no experience in the industry and turning company into dumpster fire. Driven purely by profits and not by customer experience. Unethical practices by management, No modern systems and ability to deliver for customers. Most quality employees have left. Many customers are leaving or looking to leave.

avatar
i-Tech Support Response
1y
We’re sorry to hear that we’ve missed the mark. We’re committed to creating a workplace built on open communication with a genuine focus on employee and customer experience. We appreciate your honesty and would love the opportunity to discuss your experience further. Please reach out to HR so we can understand your situation better.

Explore other reviews about i-Tech Support

5.0
Mar 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Lots of environments to touch and expand knowledge fast. Great team to work with and escalate up if needed. Growth encouragement.

Cons

Wish they paid a little more

2.0
Oct 26, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The company started with a strong foundation, which is what drew me in and got me excited about working there. But after the acquisition, things shifted. Expectations were constantly changing, and we were pushed to own results outside of our actual roles. Goals were raised week after week to a point where it felt like we were chasing something that wasn’t realistic.

Cons

New management didn’t seem to have a clear vision, and there was little sense of company culture. Departments felt disconnected, and it was obvious that some people had to work much harder to prove themselves compared to others.

2
See reviews by: Helpful|Rating|Date|All