No bonuses - MIS Support Specialist iCT4 Employee Review

Flexible remote working (if you're self-motivated and experienced) Opportunity to gain independence in your role Friendly team (when you do get the chance to interact)

Remote working isn’t for everyone, and unfortunately, at this company, it can be quite isolating. If you’re based near the head office in Cornwall, it’s much easier to build relationships and feel like part of the team. However, for those who primarily work remotely, there’s little effort made to actively include or engage you in the company culture. There’s a definite need for the company to improve how they support and integrate remote employees. You're often left to your own devices, which can be overwhelming—especially if you're new to the role or the field and need guidance on technical aspects. More structured support or onboarding for remote staff would make a big difference. Company events, like the Christmas party, are always held in Cornwall, with no offers to cover travel or accommodation for those based further afield. Now that the company has partnered with a Somerset-based business, there’s hope this might change and bring more balance to how all employees are considered. In terms of progression, pay increases are limited. You receive a raise after completing the 6-month induction, but beyond that, there are no regular appraisals or check-ins to discuss performance, development, or career goals. This lack of feedback can leave you feeling undervalued and disconnected from any path for progression.

You schedule your own visits so it can be quite flexible, and if you start early enough you can be home at a reasonable time. Schedules are consistent, so during term time you know where you'll be each day 95% of the time. Equipment provided is suitable for the job and is of a good standard. iCT4 is full of really good people and you can always have a laugh when on big jobs together. Work with a wide range of technologies which keeps things fairly interesting.

The company lacks clear processes in certain areas. It is often unclear who has responsibility of what. When asking a question, you'll mostly be directed to someone else, who will then direct you to another person, which can be very frustrating when you just need a quick answer. The process for arranging school hardware repairs is inconsistent, and will often depend who the customer is. Also, arranging warranty repairs via Dell is an absolute joke, though I appreciate this isn't necessarily iCT4's fault. The same goes for obtaining quotes for new hardware or software. There are several members of management who can put quotes together, but the time you'll be waiting for the quote to come back to you varies a lot. Sometimes you'll get the quote same day, some times you can be waiting up to a month. Not ideal when the customer is asking repeatedly for a quote or needs hardware urgently. As the face of the company, the field engineers often take the direct complaints from the customer in this regard. There is little to no training with regards to install jobs, and you're just sort of expected to know exactly what to do. Although I appreciate that it must be difficult for the company to find people who are both technically skilled at IT and good with going up and down ladders and installing infrastructure, as there can't be much overlap I imagine.