Interesting clients but too much micromanagement - Client Advisor learndirect Employee Review

The Head of Department and IQA team are approachable and helpful. They provide clear guidance, offer constructive feedback, and are invested in maintaining quality standards.

There are ongoing issues with freelancer assessor payments, with delays occurring regularly and limited communication regarding the reasons for non-payment or when outstanding invoices will be settled. Over the past year I have often been left waiting several months for payment and chasing directors who simply ignore your email. In the current economic climate, delayed payments can have a significant impact on individuals and families who rely on timely income to meet their financial commitments. Freelancers are expected to complete work to agreed deadlines and standards, often in good faith, yet payment processes are unreliable and communication from senior management is lacking when issues arise. Based on my experience, there are other training providers that offer more consistent payment practices, clearer communication, and greater respect for freelance professionals.

Flexible work which I thought would be great to top up my income.

Constant issues paying on time I'm currently owed £1200 for work I completed 2 months ago - Senior leaders ignore all emails from associates regarding payment - makes you feel undervalued and that the Directors are too important to ensure freelance staff are paid.