Management Improvements Needed - IT Service Desk Technician outsourceIT Employee Review

outsourceIT is a great place for anyone looking to get their feet wet with IT or experienced administrators looking for a challenge. There is always something to work on and the teamwork there is outstanding! Between the diverse variety of clients and staff, you are sure to learn something from everyone there. There is good communication between management and staff, as well as monthly events for everyone to unwind.

Just be prepared to work hard and learn quickly! You will be placed on an on-call rotation after your first few months so don't expect to get a lot of sleep that week.

the tech are friendly and willing to teach you when you start out.

they are extremely micromanaging and listen to every single call, to see if you are following their script word for word. God forbid if you read it out of order or you miss a sentence. they want you to be a level 1 tech with the experience of a level 3 tech. oh, and theirs no place to move up. you will have the same job at the same salary for as long as you are there.