FedEx Custom Critical Employee Reviews | Glassdoor

FedEx Custom Critical Reviews

Updated January 18, 2017
38 reviews

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Full-time Part-time

3.0
Star Star Star Star Star
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Virginia C. Albanese
19 Ratings

38 Employee Reviews

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Pros
  • Good benefits, 401K, and pension plan (in 4 reviews)

  • great benefits, very flexibility, not micromanaged (in 3 reviews)

Cons
  • Its trucking so you have to be away from home if you want to make money (in 5 reviews)

  • Coming from a true freight brokerage operations the segmented operations will be challenging (in 2 reviews)

More Pros and Cons

  1. "Good benefits - terrible management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations in Uniontown, OH
    Current Employee - Operations in Uniontown, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at FedEx Custom Critical full-time (More than 10 years)

    Pros

    Good benefits, 401K, and pension plan. Generous vacation time.

    Cons

    Don't apply here unless you plan on working nights and weekends the rest of your career. The company has terrible management and because they can't hire and keep employees they force tenured employees to work nights and weekends. Management is planning to do rebids annually which means you are assigned a shift not based on your hard work or experience, but based on your seniority in your team. Because they pay management so poorly, most of the facilitators are uneducated and have no professional experience outside of Custom Critical. People are promoted to satisfy affirmative action requirements.

    Advice to Management

    Quit trying to reinvent the wheel. Stop trying to fix what is not broken. Take a good look at your leadership staff in Operations. Ask yourself are they qualified to be in those positions - if so why is the company falling apart? Promote hard working employees - and pay them more. Stop turning peoples lives upside down and changing their shifts dramatically on them - how would that feel if it happened to you? This company is a mess right now.


  2. Helpful (1)

    "Senior White Glove Agent"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    Pros

    Interesting work and great people to work with.

    Cons

    Immediate supervisor was new to management and needed to learn how to handle hard situations


  3. "Great Job!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at FedEx Custom Critical full-time

    Pros

    You get to see a lot of the United States and the pay is not to bad.

    Cons

    You are gone from home a lot

    Advice to Management

    Control fleet management


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Logistic Account Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Hours and lack of direction

    Cons

    no direction and bad pay, total waste of time

    Advice to Management

    get new management


  6. "Great benefits within the FedEx Family of Companies"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Account Manager in Uniontown, OH
    Former Employee - Sales Account Manager in Uniontown, OH
    Recommends
    Positive Outlook

    Pros

    great benefits package -pension and a 401K, opportunity to move within the family of companies. a premium brand with a solid selling platform.

    Cons

    Coming from a true freight brokerage operations the segmented operations will be challenging. If you are a remote (virtual) the disconnection will be apparent. The need for additional in depth training on product knowledge/service offerings

    Advice to Management

    Allow flexibility for true brokerage professionals to grow by increasing the grace period from 6 months to one year. I believe this will greatly increase the chances for new sales account managers.


  7. Helpful (1)

    "Truck Driver"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - OTR Straight Truck Driver in Green, OH
    Former Employee - OTR Straight Truck Driver in Green, OH
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Was able to see all of the lower 48 of the US and a great deal of Canada. Meeting people across the country and experiencing different lifestyles in different regions.

    Cons

    Sitting for long periods of time (in excess of 3 days or longer) where you don't have any loads so you're not making money. Recently, low rates have made it very difficult to make a living.

    Advice to Management

    Quit slashing the rates and quit picking and choosing what trucks are given the offers.


  8. Helpful (1)

    "Sales account manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    Health benefits, sick time, pto, met some very nice people, FedEx overall has a good reputation, this operating unit is very questionable

    Cons

    Pay plan is not good, Watch your commission checks,they make a lot of mistakes and don't pay you if they can get away with it. Say one thing and do another, fire a lot of people and write people up, big turnover rate,not ethical, mismanaged, most people don't last 2 years about half make it to the one year mark.

    Advice to Management

    Think about how you are treating your employees, would you want to be treated this way ?


  9. Helpful (2)

    "Good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Lots of good people to work with and interesting problems to solve.

    Cons

    Employees during a tough economic market.


  10. Helpful (1)

    "FedEX CC"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - White Glove Executive Agent in Fairlawn, OH
    Former Employee - White Glove Executive Agent in Fairlawn, OH
    Recommends
    Positive Outlook

    I worked at FedEx Custom Critical full-time (Less than a year)

    Pros

    No probation period
    Free training
    Good benefits

    Cons

    Schedule never the same
    Progress checks are very customer biased
    Pay could be better

    Advice to Management

    Create a more consistent schedule for employees.


  11. Helpful (1)

    "Over the road driver"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Over the Road Driver in Jacksonville, FL
    Current Employee - Over the Road Driver in Jacksonville, FL
    Recommends
    Positive Outlook

    I have been working at FedEx Custom Critical full-time (Less than a year)

    Pros

    Travel and pay us usually fair

    Cons

    Away from home too much.

    Advice to Management

    Better pay on shorter runs



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