First Service Networks Reviews | Glassdoor

First Service Networks Reviews

Updated July 13, 2017
58 reviews

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2.4
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Jim Reavey
1 Rating

58 Employee Reviews

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Pros
Cons
  • They are prideful and their supposed team leads offer zero support (in 3 reviews)

  • day time frame to get paid, but the COO has decided that holding payments and cutting checks at a set date a month is the right way to do business (in 2 reviews)

More Pros and Cons

  1. "Overnight concierge"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great tenants and staff in the building i managed

    Cons

    Lack of time or coverage to use a bathroom or order lunch due to the time frame i worked


  2. "Not a great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Lead in Dallas, TX
    Former Employee - Team Lead in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at First Service Networks (More than a year)

    Pros

    Free lunches and snacks quite often.

    Cons

    Black of training; nasty attitudes of employee's; no room for growth; no teaming amongst peers. The team leads are on salary so that they do not have to pay them OT for being on-call and work excessive hours to perform role. Expect a lot but pay is below average.

    Advice to Management

    Ensure those who are selected to provide leadership have training on how to manage people. The main Team Lead was unprofessional and had a terrible attitude.

  3. "No Organization"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at First Service Networks full-time

    Pros

    Some good people, sometimes were able to truly help the customer but these times were few and far between

    Cons

    no organization or structure, very political in its corporate structure, vendors frequently were not paid on time or the agreed amount and we were then left to handle them.

    Advice to Management

    Take a deeper look at the way you want to operate.


  4. Helpful (1)

    "Global Visions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Lead in Dallas, TX
    Former Employee - Team Lead in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at First Service Networks full-time (More than a year)

    Pros

    Laid back policies and pro cannabis

    Cons

    No accountability as management is soft

    Advice to Management

    Create an environment that is unified and pulls in the same direction


  5. "CSR 1"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at First Service Networks (More than a year)

    Pros

    Got a paycheck, that's simply all that i can say.

    Cons

    It's simply a job not to take serious, because management doesn't take it's workers serious. Work here until you find something better. The turnover rate is through the roof.

    Advice to Management

    Maybe take some time of workshop on how to treat your employees?


  6. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Hartford, CT
    Current Employee - Anonymous Employee in Hartford, CT
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at First Service Networks full-time (More than a year)

    Pros

    You work with good people

    Cons

    Upper management need training. Service providers don't trust the company due to nonpayment.

    Advice to Management

    More communication and training for the DO's


  7. "CSR Level 2"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Indianapolis, IN
    Current Employee - Customer Service Specialist in Indianapolis, IN
    Recommends
    Neutral Outlook

    I have been working at First Service Networks full-time (More than 3 years)

    Pros

    Great customer and service contractor interaction. Facilities service maitenance experience. 1 hour lunch. Relaxed work environment.

    Cons

    No solid management structure. Daily changes in work process and never concrete. May feel overworked at times which does not equate to your hourly rate or salary. May find yourself doing management level duties at time.

    Advice to Management

    Need more communication with your employees. Need to set more concrete structure and process

  8. "Omar Samad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Scottsdale, AZ
    Current Employee - Anonymous Employee in Scottsdale, AZ
    Recommends
    Positive Outlook

    I have been working at First Service Networks full-time (More than a year)

    Pros

    Great company to work for. Tremendous growth potential.

    Cons

    With growth comes pain and in this company's case its is good pains.

    Advice to Management

    none


  9. Helpful (1)

    "Run away fast and do not stop terrible place and turnover is HUGE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative in Scottsdale, AZ
    Former Employee - Administrative in Scottsdale, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at First Service Networks full-time (More than a year)

    Pros

    A lot of nice workers growing company nice location in Scottsdale az have Coke machines so many directors no room for growth as a little person

    Cons

    Where to start, there is no direction from the leaders the company is going so fast with no control and you end up putting out fires, promises of raises and bonuses however they figure your a way to pin the company's far reaching goals that you have no control over. Senior management makes decisions without consulting managers and talking directly to employees without letting managers know. They make promises that they cannot keep . Horrible place to work

    Advice to Management

    Get good senior management that can manage correct decisions


  10. Helpful (4)

    "Stressful job with "favorites""

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Level II Customer Service Representative in Euless, TX
    Former Employee - Level II Customer Service Representative in Euless, TX
    Doesn't Recommend
    Positive Outlook

    I worked at First Service Networks full-time (More than a year)

    Pros

    Benefits were good. Insurance and plenty of PTO plus holidays. Lots of opportunities for overtime. Good for someone who enjoys challenges.

    Cons

    High stress environment leads to lots of arguments between employees. People are turned loose from training before they are ready. After hours phone duty can wear you down.

    Advice to Management

    Try to stop making decisions based on favorite employees. Not everyone is going to bring your breakfast and lunch, but will work hard. That needs to be recognized above all other things.


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