Firstsource Advantage Reviews | Glassdoor

Firstsource Advantage Reviews

Updated February 14, 2019
36 reviews

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3.1
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Arjun Mitra
2 Ratings

Employee Reviews

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  1. "easiest job place you will get"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collections First Party in Buffalo, NY
    Former Employee - Collections First Party in Buffalo, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Firstsource Advantage full-time (More than a year)

    Pros

    being first party isnt reallly collections but more just answeing phone calls and it is honestly a job where some people make 2500 because they have great bonuses and are also very understandable

    Cons

    let people re apply after leaving

    Advice to Management

    none


  2. "not the best but ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Firstsource Advantage full-time (More than a year)

    Pros

    People made the job fun and getting a pay check

    Cons

    old equipment, disorganized

  3. "Standard Collections Gig"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Representative in Amherst, NY
    Former Employee - Account Representative in Amherst, NY
    Doesn't Recommend
    Neutral Outlook

    I worked at Firstsource Advantage full-time (Less than a year)

    Pros

    Trainer and coworkers. that's about it

    Cons

    unrealistic metrics and bonus stipulations


  4. "Great place to develop"

    StarStarStarStarStar
    Current Employee - Manager
    Current Employee - Manager

    I have been working at Firstsource Advantage full-time

    Pros

    Ultimated earning potential with bonuses
    Promote from within
    Provide training to help management grow

    Cons

    Tend to under pay employees


  5. "Consistency is needed!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative(First Party Collections) in Amherst, NY
    Current Employee - Customer Service Representative(First Party Collections) in Amherst, NY
    Doesn't Recommend
    Negative Outlook

    I have been working at Firstsource Advantage full-time (More than a year)

    Pros

    Unlimited overtime, flexability in schedule, decent pay with honestly a very good 401k

    Cons

    Nobody really seems like they really care about anything. Management disappears regularly, especially after 9pm. People get away with murder here! Wholly inconsistent in values and confusing decisions are made daily

    Advice to Management

    Be more consistent in actions and stop letting people get away with everything.


  6. "Could and should be a better employer."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collector in Amherst, NY
    Former Employee - Collector in Amherst, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Firstsource Advantage full-time (More than 8 years)

    Pros

    Flexible schedule. Good co workers.

    Cons

    Poor management. Supervisors and managers need training. Benefits could be better. Very high turnover.

    Advice to Management

    Evaluate yourselves and be greatful that you have collectors that work hard to make alot of money not jealous. Care about your workers. CEO needs to know what it's like to be a collector to run a successful business. Just don't accept the word of management.


  7. "Collector"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Firstsource Advantage full-time

    Pros

    Great coworkers. Decent pay and not too challenging.

    Cons

    Your job experience really depends on your supervisor.

  8. "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Firstsource Advantage full-time

    Pros

    Great people to work with. Fantastic leadership

    Cons

    on the floor, people can be irritable

    Advice to Management

    dont play favorites


  9. "Ed Collector"

    StarStarStarStarStar
    • Work/Life Balance
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Firstsource Advantage full-time

    Pros

    Fun environment and great pay

    Cons

    Help is not always avalible ..some calls must have a supervisor or manager present

    Firstsource Advantage Response

    Feb 20, 2018 – Digital Marketing Manager

    Thank you for leaving us your review, it's great to read you enjoy a fun filled environment! We are committed to creating a comfortable, transparent and collaborative environment for all of our... More


  10. "One of the worst jobs ever"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Payment Processor
    Former Employee - Payment Processor
    Negative Outlook
    Disapproves of CEO

    I worked at Firstsource Advantage full-time (More than a year)

    Pros

    Honestly there are no positives to working here besides the minimal amount of money- but even that wasn’t enough most days.

    Cons

    You get written up for EVERYTHING. Why? So they don’t have to pay out for unemployment. The turnover rate here is so high- unlike anything I’ve ever seen. People got fired left and right. I got hired for full time hours and only got part time hours. My manager always rushed us to work faster, and loved internet surfing while we were all busy trying to get the maximum amount of work done in the shortest amount of time. Also said manager would use the work phone to talk to family members and friends all day. The work was not divided evenly on the team, & if you made a mistake you weren’t allowed to learn anything new- absolutely nothing new. That’s insane- everyone makes mistakes! You only get ahead here by being a mindless robot or sucking up to your manager. I got written up for adding a period after a date in a spreadsheet. It sounds insane but that’s honestly what happened. If you value yourself even one tiny bit- you won’t let yourself work here.
    THIS COMPANY IS CONSTANTLY HIRING FOR A REASON - BECAUSE THEY CANNOT RETAIN EMPLOYEES.

    Advice to Management

    Monitor your managers to make sure they’re actually doing work and treating their employees right. Also constantly writing up employees for minor mistakes is counter productive- it hurts team morale and doesn’t solve issues. It makes everyone paranoid and nervous.
    Make sure people are getting the hours they’ve been hired for.

    Firstsource Advantage Response

    Feb 20, 2018 – Digital Marketing Manager

    Thank you for taking the time to leave us your review. We are dismayed to read you didn't have one Pro, usually colleagues or you team would factor in at this point!

    Our colleagues have and will... More