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Firstsource Advantage Reviews

Updated February 13, 2018
28 reviews

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2.8
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Ananda Mukerji
9 Ratings

28 Employee Reviews

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  1. "Not a bad place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Student Loan Collector in Amherst, NY
    Current Employee - Student Loan Collector in Amherst, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Firstsource Advantage full-time (More than a year)

    Pros

    Management is accommodating and always willing to coach/provide feedback for improvement wherever needed. The atmosphere is mostly positive and lighthearted but professional. The manager buys the staff lunch on occasion to show appreciation. I honestly can't complain about the job at all.

    Cons

    Lack of consistency in the beginning. Policies and procedures changed so often it was hard to keep up. The department is still fairly new so I believe it's just Been a matter of working out the kinks. The majority of the changes have brought improvement in the company.

    Advice to Management

    Keep up the good work

    Firstsource Advantage Response

    Aug 15, 2017 – Digital Marketing Manager

    Thank you for leaving us your review. We are committed to creating a comfortable, transparent and collaborative environment for all of our employees at Firstsource and would like to thank you for... More


  2. "Ed Collector"

    StarStarStarStarStar
    • Work/Life Balance
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Firstsource Advantage full-time

    Pros

    Fun environment and great pay

    Cons

    Help is not always avalible ..some calls must have a supervisor or manager present

    Firstsource Advantage Response

    Feb 20, 2018 – Digital Marketing Manager

    Thank you for leaving us your review, it's great to read you enjoy a fun filled environment! We are committed to creating a comfortable, transparent and collaborative environment for all of our... More

  3. "One of the worst jobs ever"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Payment Processor
    Former Employee - Payment Processor
    Negative Outlook
    Disapproves of CEO

    I worked at Firstsource Advantage full-time (More than a year)

    Pros

    Honestly there are no positives to working here besides the minimal amount of money- but even that wasn’t enough most days.

    Cons

    You get written up for EVERYTHING. Why? So they don’t have to pay out for unemployment. The turnover rate here is so high- unlike anything I’ve ever seen. People got fired left and right. I got hired for full time hours and only got part time hours. My manager always rushed us to work faster, and loved internet surfing while we were all busy trying to get the maximum amount of work done in the shortest amount of time. Also said manager would use the work phone to talk to family members and friends all day. The work was not divided evenly on the team, & if you made a mistake you weren’t allowed to learn anything new- absolutely nothing new. That’s insane- everyone makes mistakes! You only get ahead here by being a mindless robot or sucking up to your manager. I got written up for adding a period after a date in a spreadsheet. It sounds insane but that’s honestly what happened. If you value yourself even one tiny bit- you won’t let yourself work here.
    THIS COMPANY IS CONSTANTLY HIRING FOR A REASON - BECAUSE THEY CANNOT RETAIN EMPLOYEES.

    Advice to Management

    Monitor your managers to make sure they’re actually doing work and treating their employees right. Also constantly writing up employees for minor mistakes is counter productive- it hurts team morale and doesn’t solve issues. It makes everyone paranoid and nervous.
    Make sure people are getting the hours they’ve been hired for.

    Firstsource Advantage Response

    Feb 20, 2018 – Digital Marketing Manager

    Thank you for taking the time to leave us your review. We are dismayed to read you didn't have one Pro, usually colleagues or you team would factor in at this point!

    Our colleagues have and will... More


  4. "A good place to start"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Amherst, NY
    Current Employee - Supervisor in Amherst, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Firstsource Advantage full-time (More than a year)

    Pros

    Firstsource Advantage is probably one of the better debt collection agencies for which to work. It is certainly a meritocracy, where promotions are made by ability and not by favoritism. They try to make it a good place to work, by offering two paid 15 minute breaks, bringing food trucks in over the summer, and putting on events like Halloween costume contests and talent shows. They also play music over the loud speaker and rotate the station depending on the day of the week.

    Cons

    Being a debt collector is a rough job; you get screamed at a lot and it can be demoralizing spending all day on the phone with people who rarely want to improve their situation. Also, because Firstsource collects for other companies, there's always the chance that they'll lose a contract or have something else unfavorable happen, which decreases job stability.

    Advice to Management

    I found everyone I interacted with in management to be thoroughly professional, and they all seemed to be very capable at their job. They go out of their way to recognize people who work hard.

    Firstsource Advantage Response

    Oct 25, 2017 – Digital Marketing Manager

    Thank you for taking the time and leaving us such great feedback! We love receiving feedback from our colleagues as it allows us to make Firstsource Advantage a better place to work. We are happy to... More


  5. Helpful (1)

    "This place is a joke-Amherst, NY"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bank of America Customer Service/Collection -first Party in Amherst, NY
    Former Employee - Bank of America Customer Service/Collection -first Party in Amherst, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Firstsource Advantage full-time

    Pros

    Easy job. Flexible Scheduling.(depending on position and "who you are")

    Cons

    Just about everything. Poor management(and under qualified). Horrible HR. Just about everyone that has a title is related to each other or are friends of those( they thrive on this friends and family plan they have going on) and if you have anything to bring to this company, they will shut you down so you are unable to advance within the company. This place basically builds and promotes poor work ethic. The company sets employees up for failure starting week 2 of training. The job is mentally draining. I worked here for quite some time and can tell you after a few months you will feel useless with no purpose and dread coming to work each day.

    Advice to Management

    Get it together. The Job is in crumbling due to improper management.

    Firstsource Advantage Response

    Feb 20, 2018 – Digital Marketing Manager

    We love receiving feedback from our colleagues and we strive to create an environment that allows you to do your best work and develop within the company. We are very grateful to you and your team... More


  6. Helpful (2)

    "Where supervisors talk down on you"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    They have a lot of hours

    Cons

    You name it, they got it. You grow by snitching

    Advice to Management

    Treat employees with respect. High employee turnover should tell you something

    Firstsource Advantage Response

    Sep 25, 2017 – Digital Marketing Manager

    We are sorry to hear about your unfortunate experience during your time at Firstsource. Our colleagues are at the forefront of everything we do and we are committed to empowering, motivating and... More


  7. "Firstsource"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Collections
    Current Employee - Collections
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Firstsource Advantage full-time (More than a year)

    Pros

    Flexible schedule. Friendly atmosphere. Great room for advancement. Management who cares and wants to make employees happy. Competitive wages

    Cons

    People without previous call center experience may have a tough first few months learning the policy and procedures. Sitting in a cube for 8hrs a day.

    Advice to Management

    Always do you best to keep your employees happy and run a fair and open floor.

    Firstsource Advantage Response

    Aug 15, 2017 – Digital Marketing Manager

    Thank you for leaving us your review. We are committed to creating a comfortable, transparent and collaborative environment for all of our employees at Firstsource and would like to thank you for... More

  8. Helpful (2)

    "Since I started with this company in January I've witnessed more than 85 people get fired"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Collector in Amherst, NY
    Current Employee - Collector in Amherst, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Firstsource Advantage full-time (Less than a year)

    Pros

    There's not any good things I can say about the job! Has been nothing but bad experiences since I started and it not getting better.

    Cons

    Pay, turn over rate, no job security ,management are snakes, write you up for everything even things you have no control over, know one knows what they're doing and will blame you for listening to them ,it's a high school and the managers are the mean girls or jocks overall the job sucks! Make this you LAST RESORT !

    Advice to Management

    You shouldn't mislead people everything should be black and white in the beginning no gray area. You said we would work 1 shift 2 weeks later that changed. You give final write ups for new employees with no pervious warning thats unexcepable. There is no job security at all. When it comes to people who work for your company it seems as if you don't care and that's definitely something you all should fix !

    Firstsource Advantage Response

    Aug 15, 2017 – Digital Marketing Manager

    Thank you for taking the time to leave us your review. I am sorry to hear that your experience with Firstsource has not been a good one. We are proud that the vast majority of our employees (in all... More


  9. "Steady Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I worked at Firstsource Advantage full-time

    Pros

    Do your job and you have steady work.

    Cons

    Little room for advancement. Only certain contracts give you bonus potential, but those are also the contracts that have more difficult quota requirements.

    Firstsource Advantage Response

    Feb 20, 2018 – Digital Marketing Manager

    Thank you for leaving us your review. We are committed to creating a comfortable, transparent and collaborative environment for all of our colleagues and would like to thank you for your continued... More


  10. Helpful (1)

    "No job security"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Collections in Amherst, NY
    Current Employee - Collections in Amherst, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Firstsource Advantage full-time (Less than a year)

    Pros

    The People/co-workers, above average pay

    Cons

    Job security, training process, bad management

    Advice to Management

    Invest into making your employees better,

    Firstsource Advantage Response

    Feb 20, 2018 – Digital Marketing Manager

    Thank you for leaving us your review, it's great to read you do have a few Pros, colleagues always factor high in reviews! Our colleagues have and will always be our most valuable asset. We know that... More


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