Updated Jun 1, 2023
Filter by Topic
Found 11,383 of over 14K reviews
- Most Recent
- Highest Rating
- Lowest Rating
What are your colleagues talking about?
Top Review Highlights by Sentiment
- "Work from Home model is good" (in 742 reviews)
- "The pay was good and there was option for OT which was great especially when working from home" (in 511 reviews)
- "Great people to work with (Friendly and nice)" (in 400 reviews)
- "Training was good and explained what the job duties were and how to do well in your job." (in 291 reviews)
- "Benefits are good and fair" (in 275 reviews)
- "The salary is low regarding the skills they request and the unsociable working hours as some campaigns are open 24/7." (in 596 reviews)
- "poor management and the time is not flexible" (in 497 reviews)
- "Managers need training they do help but ive hear many other managers are rude and savage" (in 165 reviews)
- "Long hours and can get tedious at times when there is no calls starting at a wall all day" (in 117 reviews)
- "Communication was poor and they count anything against your hours" (in 86 reviews)
Ratings by Demographics
This rating reflects the overall rating of Foundever and is not affected by filters.
- Race / Ethnicity
- Sexual Orientation
- Parent or Family Caregiver
- Veteran Status
- Current Employee, less than 1 year★★★★★Featured Review
Sitel is AmazingSep 13, 2022 - Customer Service Agent in Baguio, BaguioRecommendCEO ApprovalBusiness Outlook
Ever since working at Sitel, I have been the happiest I have been. I have been happy going to work and serving people.
Just the time is a bit much but with good things - it does come with sacrificesContinue reading
Thank you so much for the positive feedback! Jasmin at Foundever
- Former Employee★★★★★
Nothing much to addMay 27, 2023 - Operations SupervisorRecommendCEO ApprovalBusiness Outlook
Good payment, good bonuses and indoor activities
Poor people and motivational plan for staffContinue reading
- Former Employee, more than 1 year★★★★★
Sick leaveMay 1, 2023 - Call Center Agent in East Sumter, SCRecommendCEO ApprovalBusiness Outlook
So I got fired for having what felt like pneumonia I was⁸ so sick cudnt even hold my head up and it was Friday around 7 730 bc I worked 11am to 10pm so that was the first time since I had been feeling bad enough to where I needed to go lay down. So then sat was my normal day off so I lasted in bed all day sat. Well Sat night around 6pm I sent for my mom to get me to the emergency room well turns out I had fever infection sinusitis and it was in my chest the congestion was unreal so diagnosed with that plus had a 4 day excuse from doctor and plz keep in mind I'm so sick I can't hold my head up so my bf sent the excuse along with my paperwork over via text so that was Sunday around 9am -11 but then here comes Monday I get a text from my boss saying call me ASAP so I did just that so he was really polite and said yes HR is letting u go for the time you've been missed and then he said I'm sry if this has inconvenienced u in any way. So that's how much they care about their Employees. I was without words😞
Time & Attendance policy should be better! Especially after a year and a half smh...Continue reading
- Current Employee, more than 8 years★★★★★
Foundever experienceMay 8, 2023 - IT SupervisorRecommendCEO ApprovalBusiness Outlook
In my 8 years with the company, I have been consistently impressed by the way our leaders value and support their associates. The engagement and support provided by the company have been overwhelming, and I am grateful to be part of an organization where everyone’s voice is heard and issues are addressed promptly. Thank you for creating a positive work environment where associates feel valued and appreciated.
to share some concerns I have regarding the employee benefits at Foundever. While I appreciate the company’s efforts to support its associates, I have noticed that salary increases are provided in a seemingly random manner. Additionally, the perks offered to employees, such as free shuttles or meals, are limited. I believe that addressing these issues would further improve the work environment and increase employee satisfaction.Continue reading
Thank you for the positive review! Our leads truly value and support our associates, and we take great pride in fostering a supportive work environment. At the global level, we’ve launched a number of initiatives to support your development. Reach out to your local HR/L&D team to know more about the programs and initiatives available in your country. We offer Empower Center, MyAcademy, MasterClass and depending on your position, Foundever offers access to LinkedIn Learning, Talent, Plum, PI, Spidergap, mentoring and Winning, and The Joshbersin Company. Foundever also has a tuition discount with Devry. Jasmin at Foundever
- Former Employee, more than 5 years★★★★★
Constant corporate changeMar 9, 2023 - Customer Service Associate in Mesa, AZRecommendCEO ApprovalBusiness Outlook
There are no good reasons for working for this company now that it's changed hands so many times since I started working there 6 years ago when it was Alpine Access then Sykes and now only one month later after they would not accommodate my disability reduced schedule and offer me a position to move to it's called found ever. All of the constant change was fine until Sitel took over Sykes. They provide equipment to use for the job.
No part-time jobs are offered. Change programs you work for often and start you on a temporary campaign then possibly offer you a permanent position after the campaign is over. They offer no flexibility whatsoever when it comes to positions being offered when a program ends. That's what happened to me and why I'm unemployed right now after working for the former named above companies for 6 years at four different programs within that time. The recruiter I was in constant contact with could not even find a position that would work for me to offer. They also did away with State paid sick time that you could accrue and use like I did for 6 years. Their company benefits are very expensive. Their onboarding process is a lot more extensive and harder to get a position there than before.Continue reading
Thank you for sharing this feedback. We understand how frustrating your situation is. There are many different factors that go into making such a difficult decision that impacts our employees and their families. In the event of when our staffing needs change we strive do our best to retain our employees and will offer available opportunities within our organization. We appreciate this honest feedback and will be sharing the appropriate teams. You can also reach out to People Services at (866)430-0052. Jasmin at Foundever
- Former Employee, more than 1 year★★★★★
Health Insurance options expensiveMay 30, 2023 - CSR 1 in Las Vegas, NVRecommendCEO ApprovalBusiness Outlook
different projects are available and sometimes I saw people move, you can also move upward to a Coach or other position. Remote work is nice.
Most other companies offering same type of employment (inbound calls), with same type of project types, seem to pay 1-3 dollars more, have other benefits listed. Health insurance is expensive, for a family of 2 or more expect them to ask you to pay about $600.00 per paycheck. I didnt care too much until my husband lost his job during covid and I had to sign up quickly to cover us and my child. Better shop around.Continue reading
- Current Employee, more than 5 years★★★★★
Overall PositionMay 22, 2023 - Senior RecruiterRecommendCEO ApprovalBusiness Outlook
Work / Life Balance is good, Challenging - so there is continued room for growth, Health Benefits, 401k, Vacation Benefits, Team Atmosphere is more of a family atmosphere. You will always get out of any position, what you put into it. Firm believer of it. This Company has given this opportunity along with many more through tenure and made it worth the tenure.
For people who are not accepting of change, you have to learn to love it. It was hard at first - but I have learned to accept it and run with it. Nine times out of ten, its for best and makes whatever we are working on so much better! Part of a BPO company.
- Former Employee★★★★★
Ehh, okay...May 11, 2023 - Customer Service RepresentativeRecommendCEO ApprovalBusiness Outlook
- Money was amazing, especially for someone just graduating - Paid during training & MY coaches for training were very helpful. - Nice benefits - Easy hire!
- Could be VERY stressful, quit 3 months in. - Was my very first job so dealing with so many stressful customers at once & having to take calls back to back was a little crazy for me. - Everybody was quitting so quickly, I only then saw for myself later why.Continue reading
Thank you for sharing your thoughtful review. We greatly value the importance of competitive pay and recognize that customer service can be a demanding role, both for our associates and customers. That's why we've introduced our MAX (My Associate Experience) Program, which empowers our associates to voice their opinions and contribute ideas for enhancing our benefits, tools, and training programs for both associates and managers. Rest assured, we will pass along your feedback to the relevant teams so that we can continue to improve and meet the needs of our valued employees. Jasmin at Foundever
- Former Employee, more than 3 years★★★★★
Formerly sykesMay 31, 2023 - CSA - Customer Service Associate in Fort Smith, ARRecommendCEO ApprovalBusiness Outlook
easy job. It takes a couple months to get the swing of things but luckily the management is pretty lenient
Its a call center. so you deal with a lot of entry leveled individualsContinue reading
- Former Employee, less than 1 year★★★★★
They will not work with the disabledMar 23, 2023 - Chat Support in Pueblo, CORecommendCEO ApprovalBusiness Outlook
Remote work from home, only pro
The job was supposed to be FT with benefits and Chat only, It was only PT no benefits, and they tried forcing me into phones. They will not work with your disabilities, even after saying they have an open-door policy. When you ask for help, you get the run-around or blamed.Continue reading
We understand that your situation is unique and may have been frustrating for you. Thank you for your feedback. We have referred your information to our HR department and you can also reach out to them at (866)430-0052. Jasmin at Foundever
Foundever Reviews FAQs
Foundever has an overall rating of 3.6 out of 5, based on over 14,282 reviews left anonymously by employees. 69% of employees would recommend working at Foundever to a friend and 60% have a positive outlook for the business. This rating has improved by 1% over the last 12 months.
69% of Foundever employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Foundever 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.6 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Foundever to be benefits, coworkers, career development and the cons to be culture, management, compensation.