FreeUp Reviews

Updated May 9, 2021

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4.6
78%
Recommend to a Friend
91%
Approve of CEO
FreeUp CEO Marc Hardgrove (no image)
Marc Hardgrove
16 Ratings
Pros
  • "Support makes sure I freelancer is qualified for the position before adding to the ticket(in 20 reviews)

  • "It's always easy to reach out to anyone even Nathan(in 9 reviews)

  • Cons
  • "Strict rules for freelancer to keep the quality(in 4 reviews)

  • "I have not yet experienced problems working with FreeeUp(in 4 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Freelancer, less than 1 year

      The Marketplace Standard for Businesses and Freelancers!

      Mar 19, 2021 - Customer Success Champion (Remote) in Philadelphia, PA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - The vetting process is second to none. - They have a community and one that supports each other for success. - They keep you up to date and educated on the platform and how best to serve the clients. - The support team provides top-notch support all the time through multiple channels. - They ask for feedback which means a lot. - They are constantly implementing new updates to benefit the client and freelancers to reach their goals. - There's so much the list would be too long!

      Cons

      - No cons. Other platforms need to take a lesson from FreeUp on Values, Culture, and Community!

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    2. 5.0
      Current Employee, less than 1 year

      A great job that was worth the rate

      Feb 16, 2021 - Video & Audio Editor in Detroit, MI
      Recommend
      CEO Approval
      Business Outlook

      Pros

      A great system that makes it really easy to find jobs right as the come in. Great support staff that can help you with any issues you are having. Great culture and community. Much better quality of jobs than a lot of other places. Great informational resources for the different problem areas you can run into, and great advice for how to get started and beyond.

      Cons

      The pay structure can be a little difficult to understand at first but both the community and support staff can help you figure it out. Once you understand it then there is no more trouble.

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    3. 5.0
      Current Freelancer, less than 1 year

      Great platform with great support and fast hiring

      Mar 9, 2021 - Digital Transformation Consultant in Atlanta, GA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      hiring process for getting a gig is the best I have experienced

      Cons

      would be nice to see more jobs outside of ecommerce

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    4. 5.0
      Current Freelancer

      Love this Platform

      Feb 8, 2021 - Customer Service 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Easy to use, take control of your finances, work for yourself, set your own hours

      Cons

      Takes time to set up client base

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    5. 5.0
      Current Freelancer, less than 1 year

      The World Could Learn a Thing or Two From FreeUp

      Jan 1, 2021 - Freelance Copywriter in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Professional, detail oriented, culture of kindness and sharing, always available to help, uniquely supportive in the world of freelancer needs

      Cons

      I have yet to find any cons

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    6. 2.0
      Current Freelancer, less than 1 year

      FreeUp a mixed bag

      Feb 25, 2021 - Freelance Graphic Designer in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      flexible remote work for freelancers

      Cons

      pay too low, site needs work, clients don't understand what they're asking for or what it's worth.

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      FreeUp Response

      VP of Strategy

      Thanks so much for taking the time to leave this feedback. It really does help us grow and improve our systems moving forward. I'd love to dig more into some of the cons you brought up. Would you be willing to email any specifics you feel comfortable sharing to rachel@freeup.net? I'd love to dig in a bit more and see what I can do to help make the FreeUp freelancer experience better. Either way, appreciate you taking the time to leave this. Thank you again.

    7. 5.0
      Former Freelancer, more than 8 years

      Great place to work

      Oct 6, 2020 - Web Designer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great people to work with

      Cons

      Nothing negative I can say about this company

      1 person found this review helpful
    8. 5.0
      Current Freelancer, less than 1 year

      FreeUp is a very well organized, professional operation

      Jun 24, 2020 - Graphic Designer/Business Coach/Customer Service Freelancer in Los Angeles, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      FreeUp is evolving as times change. Even with these changes, the core values, and processes which made FreeUp successful in the past are the basis for their future success. They have a great way of matching clients with freelancers. They are very responsive to questions and concerns about projects.

      Cons

      They could have more categories for projects from clients.

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    9. 5.0
      Current Freelancer, more than 1 year

      Best Marketplace For Freelancers To Build Their Business

      Apr 29, 2019 - Freelancer in Phoenix, AZ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Excellent marketplace for freelancers to build a freelance business without the hassle of all of the administrative tasks that come with finding and billing clients yourself. - FreeeUp is especially great for first time freelancers who are not sure how to get started with freelancing or think it's too difficult to transition into. - It's easy to find clients and the FreeeUp team is very supportive for both clients and freelancers. - The platform itself is easy to use. The FreeeUp team is always working on enhancements and very attentive to freelancer feedback. - Volume of work is steady with a wide variety of clients.

      Cons

      None. I've had zero problems being a freelancer with FreeeUp.

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    10. 5.0
      Current Freelancer, more than 1 year

      Incredible Work They Do. Impressive!

      Feb 23, 2019 - Freelancer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Freeeup is a blessing of a company. Impressive work Nathan and his team does to improve this company. I have been with this company for 2.5 years, atleast. I have had contracted jobs through them, full time, part time, project based, and long term contracts. Beautiful work they do. They put their team, their clients, and their freelancers at top priority.

      Cons

      There are no cons at the moment. His team and this company are 5 stars..

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