Hope Network Reviews | Glassdoor

Hope Network Reviews

Updated August 9, 2017
97 reviews

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2.4
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Phillip Weaver
34 Ratings

97 Employee Reviews

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Pros
  • Paid time off is pretty good, flexible hours (in 5 reviews)

  • It's very fast paced, no day is the same, and that is the best part of the job (in 4 reviews)

Cons
  • Very unprofessional, high turnover rate (in 8 reviews)

  • Unfortunately they are a non-profit that relays on government funding, which means the pay is low even for those in upper management (in 11 reviews)

More Pros and Cons

  1. Helpful (2)

    "Good company to build a health-care experience!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Direct Support Professional in Grand Rapids, MI
    Current Employee - Direct Support Professional in Grand Rapids, MI
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Hope Network full-time (Less than a year)

    Pros

    This job is very rewarding if you like to help people. They have flexible hours. This is a decent job for college students/recent graduates who want a direct patient care experience in the process of building a career in the healthcare field.

    Cons

    The starting pay is low (for what it is required to do) unless you work the second job or so to supplement your overall income. This is not a right job if you are looking for a long lasting career. The job is very fast-paced, physically and mentally demanding. You are supposed to work any shifts they offer, which includes morning, day, evening including the weekends so, it is not good if you are married or have kids & family.

    Advice to Management

    DSPs work very hard to take care of patients. At least have a better pay for them for what they do for the company.


  2. "Good first job, low pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Direct Support Professional in Grand Rapids, MI
    Former Employee - Direct Support Professional in Grand Rapids, MI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Hope Network full-time (More than 3 years)

    Pros

    On a rare occasion, you may actually help someone achieve their independence and it feels like you've accomplished climbing Mount Everest

    Cons

    Low pay
    Unprofessional management
    Hard work/ abuse/neglect
    Poor process for helping consumers fully achieve their independence- keeping them in a place where they need Hope Network instead of moving forward to being on their own

    Advice to Management

    Be compassionate
    Be helpful
    Stop hoarding money and pay direct Support for the incredibly hard job they do
    Working with people is a 24/7 job, not a 9-5!!!!!!!!!!!

  3. "Very unprofessional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Rehabilitation Technician in East Lansing, MI
    Former Employee - Rehabilitation Technician in East Lansing, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hope Network full-time (More than a year)

    Pros

    Entry level experience for students

    Cons

    Exremely unprofessional management that doesn't know what they are doing. Don't give them your home address because they will make all of your private information public on Google. No respect for employees. Low compensation for the work. The patients are exhausting to work with. Every day is the same thing with them. My supervisor lied to me and stole money from me. I understand now why this place has a high turnover rate. If you have any dignity, find a better place to work.

    Advice to Management

    Learn how to do your jobs correctly. Stop lying to your employees and show them some respect.


  4. "Rehabilitation Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Rehabilitation Assistant in Mount Pleasant, MI
    Current Employee - Rehabilitation Assistant in Mount Pleasant, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hope Network part-time (Less than a year)

    Pros

    You become very close with your co-workers and consumers. Very easy free flowing work environment. Eery day is different.

    Cons

    On the rare occasion a consumer is being difficult it may be hard to deal with.


  5. Helpful (1)

    "Hope Network's Workforce Development"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Employment Specialist in Grand Rapids, MI
    Former Employee - Employment Specialist in Grand Rapids, MI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Hope Network full-time (Less than a year)

    Pros

    Their WFD has a respectable sized working relationship with businesses from a variety of industries that allow program participants the opprotunity to take part in a 90day transitional work experience, trying out for open positions. They also have a wonderful transportation program for participants to u use to get to work places that are not on the bus route. You are given a generous amount of vacation time. Okay health care coverage. This is a perfect location for entry level job seekers to gain experience with case management/WFD, I wouldn't plan on staying long term.

    Cons

    Where to start, Employees are only given a 1% raise annually, and starting wages are low in-comparison to other WFD Specialists positions in the surrounding area. They through an extreme amount of responsibilities on their employees which causes a high turnover rate.

    Advice to Management

    You try to do too much, you set up programs or connections and give little to no time for Specialists to build a stable foundation for the newly incorporated service or program. You assign way too many responsibilities to your employees, especially for how little you pay.


  6. Helpful (1)

    "Low pay, high expectations, zero respect"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Hope Network part-time

    Pros

    Coworkers, experience in the psych field.

    Cons

    Minimum wage? Really? For cooking for 16 residents, passing medications, keeping the residents safe? No thanks. Mandatory OT, including 3rd shift.

    Advice to Management

    Pay your employees livable wages. It might just help retain them so the rest aren't mandated to work 16 hours a day 7 days a week.


  7. Helpful (1)

    "direct care professional"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Flint, MI
    Former Employee - Anonymous Employee in Flint, MI
    Doesn't Recommend

    I worked at Hope Network full-time (More than a year)

    Pros

    alot of overtime, only because the turn over rate is so high.

    Cons

    underpaid, a chance to ruin your name because of a recipients rights violation, they call on your for whispering.

  8. Helpful (5)

    "Disappointing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Case Manager in Flint, MI
    Current Employee - Case Manager in Flint, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Hope Network full-time (More than 3 years)

    Pros

    The flexible schedule is great, and the clinical supervisors are always helpful and knowledgeable. There is a lot of autonomy as a case manager.

    Cons

    Terrible benefits-expensive, high deductibles, minimal coverage; incentive program was great until it wasn't-it was cut by more than half to accommodate less productive case managers while the case managers who ARE productive lost money creating zero incentive to get units (basically work just as hard as before and lose hundreds of dollars-ridiculous); management is not supportive and is unfair. It's all about favoritism not the work you do.

    Advice to Management

    Stop hiring unqualified case managers. Treat your hard workers with respect. Make your non-producers produce. Stop playing favorites and catering to those who cry the loudest. Stop beating the horse that works the hardest, you might retain quality employees instead of losing all the good ones you have.


  9. Helpful (4)

    "RUUUUUUN AND NEVER LOOK BACK!! THIS PLACE IS A WASTE OF TIME AND ENERGY!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Job Coach in Kalamazoo, MI
    Former Employee - Job Coach in Kalamazoo, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hope Network full-time (More than a year)

    Pros

    Getting to know the consumers progress and watch them grow over time.

    Cons

    no compensation, minimal opportunities for growth, no life/work balance, high stress, inefficient management that does not know what they are doing or how to run there own department and employees. High turnover. You are constantly meeting someone new. Also no professionalism. A lot of the employees are in college and or young twenty's and look like they popped out of bed and went to work. Also your reputation could be taken away in a minute due there systems rights and violations that consumers and third party sources can file at any minute. Lots of violence from consumers and childish attitude from employees.

    Advice to Management

    Stop promoting people who do not deserve to be promoted, and taking referrals for new consumers when there is not enough staff to do it. All you do is create employees that are unsatisfied and burned out. Also compensate us in pay for the work we do.


  10. "Hopless Network"

    StarStarStarStarStar
    Current Employee - Direct Support Professional
    Current Employee - Direct Support Professional
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Hope Network part-time (More than a year)

    Pros

    They have some pretty awesome consumers.

    Cons

    Management doesn't know how to do their job and let their employees run things.

    Advice to Management

    Learn how to do your job before you criticize some one elses


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