Iowa Workforce Development Reviews | Glassdoor

Iowa Workforce Development Reviews

Updated October 5, 2017
14 reviews

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3.2
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Elisabeth Buck
5 Ratings

14 Employee Reviews

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  1. "Best place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Employment Specialist in Creston, IA
    Current Employee - Employment Specialist in Creston, IA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Iowa Workforce Development full-time (More than a year)

    Pros

    Great opportunities to lead even if not in an actual leadership position.

    Cons

    Sometimes you are not able to see the impact that you have with the customers

    Advice to Management

    A slushy machine would be great at building up the teams


  2. "Workforce Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Council Bluffs, IA
    Current Employee - Anonymous Employee in Council Bluffs, IA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Iowa Workforce Development full-time (More than 5 years)

    Pros

    Days are busy and work is always different which keeps things exciting.

    Cons

    Hard workers are tasked with even more work while slackers continue to be able to slack..

    Advice to Management

    Workload should more evenly be distributed.

  3. "Workforce Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Workforce Advisor in Des Moines, IA
    Current Employee - Workforce Advisor in Des Moines, IA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Iowa Workforce Development full-time (More than 8 years)

    Pros

    Easygoing office environment, allows for creativity in some areas. Pay is one of the highest in the area. Team environment.

    Cons

    Some uncertainty comes with state government as far as the stability of your job. Some managers are far better than others. Sometimes work with very angry or unmotivated customers.

    Advice to Management

    Encourage creativity and personal growth as many get stuck in a mindset that these are cushy jobs that don't require much work.


  4. "Stepping stone to"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    No opinion of CEO

    I have been working at Iowa Workforce Development full-time

    Pros

    Benefits and pay is higher than other surrounding state agencies

    Cons

    The work atmosphere- We teach soft skills to customers but they are not often practiced internally

    Advice to Management

    Be consistent with directions and expectation.


  5. "Workforce Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Workforce Advisor in Des Moines, IA
    Current Employee - Workforce Advisor in Des Moines, IA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Iowa Workforce Development full-time (More than 3 years)

    Pros

    The ability to interact with a lot of diverse populations. Every day is different and you are asked to work on different projects.

    Cons

    Staff meetings are good but the baby boomers constantly push back against management - they don't like change and they feel like they can hide behind the union. They are stagnant and don't want to learn or keep up with technology, which leads to some employees not knowing how to operate basic computer programs or perform basic tech functions.

    Advice to Management

    Management tries to train employees and to improve business process flow but employee push back is horrible. Holding people accountable is the only way to fix this issue.


  6. "Its okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Iowa Workforce Development full-time

    Pros

    The people are great to work with

    Cons

    Clients vary in how you can help them.

    Advice to Management

    Educate yourselves on different management styles.


  7. "Human Resorces Aoociate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Des Moines, IA
    Current Employee - Anonymous Employee in Des Moines, IA

    I have been working at Iowa Workforce Development (More than 10 years)

    Pros

    Opportunity to help and to serve the citizens of the great state of Iowa
    Competitive salary in most job classifications

    Cons

    Imbalance in distribution of work in some divisions within the Agency
    little to no work life balance flexibility
    In being a public servant recognition and reward must not be an important factor for those that apply or considering employment
    Slow progress toward culture improvement

    Advice to Management

    Consider training current staff for future growth opportunities
    More focus on succession planning and placing the the right people in the right job
    Increase 6 month probationary period to 12-18 months

  8. "Iowa Workforce Development"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Des Moines, IA
    Current Employee - Anonymous Employee in Des Moines, IA
    Recommends
    Positive Outlook

    Pros

    Great place to work - awesome benefits

    Cons

    Lots of staff with many years of service are complacent


  9. "Career Development Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Fort Dodge, IA
    Former Employee - Anonymous Employee in Fort Dodge, IA

    I worked at Iowa Workforce Development full-time

    Pros

    Fixed work day 8 to 4:30, no exceptions

    Cons

    Lack of leadership
    Supervisor worked remotely and was unresponsive

    Advice to Management

    High turnover


  10. Helpful (1)

    "Great Benefits and Pay - Customer Relations Needs Improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IWD Administrative Assistant
    Current Employee - IWD Administrative Assistant
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Iowa Workforce Development full-time (More than a year)

    Pros

    As the title indicates, the job appealed to me for the rate of pay and benefits. My manager was about 5 hours away from my office, so it was nice being able to work independently and without someone over my shoulder so to speak - loved my office, business was slow in my particular position but an overall pleasant work environment ... until I was transferred.

    Cons

    Upon being transferred to a larger metro area, I noticed the level of customer service to people seeking assistance with unemployment or work related issues was very much below what I was used to, and it was almost disheartening. I pride myself on good customer service, and the IWD agents seemed so "jaded" in their positions they treated everyone like a bum looking for handouts. Not impressed by that behavior at all.

    Advice to Management

    Teach your agents that people, regardless of whether they are paying customers or not, are still deserving of human decency and the minimal level of customer service that one would expect going into any fast food restaurant. They get paid at least double the average food crew worker ... they should provide service equal to their rate of pay.


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