Issues and Answers Reviews | Glassdoor

Issues and Answers Reviews

Updated July 11, 2017
8 reviews

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2.8
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Peter McGuinness
5 Ratings

Employee Reviews

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  1. "Customer service representative"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Issues and Answers part-time

    Pros

    Layed back, easy to learn, easy work.

    Cons

    People you call for surveys get rude, get cussed, just bluntly awful to you for calling an doing your job..


  2. Helpful (2)

    "Draconian policies and unreasonable workloads"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Department in Virginia Beach, VA
    Current Employee - Project Department in Virginia Beach, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Issues and Answers full-time (More than 5 years)

    Pros

    Some nice, very smart people.
    Christmas bonuses are generous.
    Some nice clients.
    Small company so you aren't just a number.
    The CEO is a nice guy.

    Cons

    Lack of any type of management.
    Ridiculous workloads (I read the reviews on here about uneven workloads before taking the position, but overlooked them so I suppose it was my mistake). They will throw job after job at you without taking into consideration what you already have on your plate. And what's worse is they really don't care.
    The CEO and COO have NO idea what it actually takes to do the work and are very disengaged.
    No flexibility in work schedule at all. You can work 50 hours a week and they'll dock vacation hours from an exempt employee for a doctors appointment.
    Management will ignore REAL PROBLEMS that employees are having and focus on ridiculous things like who took a long lunch one day.
    No 401K match.
    Expensive benefits that aren't very good.
    VERY stressful environment. Instead of under promising and over delivering, they promise clients the moon and the stars to get business then walk away and leave employees scrambling to figure out how to make the impossible happen.
    Honestly, too many negatives to enumerate here. I've worked for several other firms, and I can genuinely say that I've never encountered a company that offers so little to their employees while expecting so much in return. If you're smart and a hard worker, do yourself a favor and go elsewhere. You're efforts will not be reward here.

    Advice to Management

    Honestly, you've heard it all before and simply ignored it. I don't expect any changes to come as a result of this, I just want to paint a realistic picture for potential employees so they know what they're getting themselves into.

  3. Helpful (1)

    "It all depends on who you are"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Virginia Beach, VA
    Former Employee - Account Executive in Virginia Beach, VA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Peter McGuinness, the president, sincerely cares about the staff.
    For the most part the atmosphere is good.

    Cons

    Nobody fills the void when the president is out of the office for any lenght of time
    Very unbalanced workload
    Perks and work/life flexibilty depend on who your manager is


  4. Helpful (1)

    "Interviewer"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    There were just not many hours - which I wanted at the time. The people that worked there were really nice.

    Cons

    Having people hang up on you.


  5. Helpful (1)

    "O.K."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Virginia Beach, VA
    Current Employee - Account Executive in Virginia Beach, VA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Issues and Answers full-time (More than a year)

    Pros

    Great place to start/continue career in market research. CEO is nice.

    Cons

    Company could offer higher salaries


  6. Helpful (1)

    "Good company, loose HR"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Account Executive in Virginia Beach, VA
    Former Employee - Associate Account Executive in Virginia Beach, VA
    Recommends
    Approves of CEO

    Pros

    The company overall was good to work for. However, they seem to have very loose boundaries regarding work life and social life. Other than that, it's a pretty good company to work for.

    Cons

    Expensive insurance. Small company which for them meant looser HR oversight.

    Advice to Management

    Great management for AAE


  7. Helpful (1)

    "You will never be bored"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Virginia Beach, VA
    Current Employee - Anonymous Employee in Virginia Beach, VA
    Doesn't Recommend

    Pros

    Mostly nice people/lots of friendships
    Informal atmosphere
    Good parties
    President really cares about his employees
    Executives have an open-door policy
    Interesting work

    Cons

    Unrealistic deadlines=no work-life balance much of the time
    Very inflexible working hours regardless of how much overtime is put in
    Departments held to very different standards which makes it difficult to accomplish anything
    Job titles mean nothing - two people with the same title may have very different skill levels
    Small company so not many places to advance
    Too much work with too few able people

    Advice to Management

    Cut the low performers in all departments. It will help boost morale among more valuable employees. Distribute the workload evenly so that the same few people arent't constantly overloaded. Allow flexible working arrangements, especially for those who do go the extra mile. Treating everyone the same may seem fair, but if you treat your hardest working employees the same as your average or below average employees, then what incentive is there to work harder when raises are scarce?

  8. Helpful (1)

    "There's good and bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive
    Current Employee - Account Executive
    Doesn't Recommend
    Approves of CEO

    Pros

    mostly cool people, pretty informal, quite a bit of autonomy, interesting work, opportunities to learn new things, executives are generally in the office and available if you need to see them.

    Cons

    Long hours expected with little to no flexibility given in return (you may work until midnight and then be chastised for coming in 5 minutes past 8:30), lots of dead weight hanging around doing nothing while the good people pick up the slack, workloads aren't distributed evenly, stressful, unrealistic deadlines much of the time

    Advice to Management

    Take current workload into account before assigning more, try to avoid burnout, give regular performance reviews, lighten up on the dress code, don't make promises you can't keep, place more emphasis on productivity rather than face time