Miracle Ear 50 Reviews | Glassdoor

Miracle Ear Reviews

Updated March 5, 2017
50 reviews

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Full-time Part-time

3.2
Star Star Star Star Star
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50 Employee Reviews

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Pros
  • Love helping people hear and the people are great (in 6 reviews)

  • I enjoyed my patients as well as assisting them with their hearing aids (in 5 reviews)

Cons
  • Hearing aids were grossly overpriced in a highly competing market and management was not open to suggestions on lowering to drive higher sales (in 8 reviews)

  • No room for growth except to pile years onto how long you've been working here (in 3 reviews)

More Pros and Cons

  1. Helpful (1)

    "Stable, Growing Company with a Heart!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Talent Acquisition
    Current Employee - Talent Acquisition
    Recommends
    Positive Outlook

    I have been working at Miracle Ear full-time (More than 5 years)

    Pros

    Family-friendly company, advancement potential, vacation time, benefits, and lots of support! This company gives back to the community and genuinely cares about its employees.

    Cons

    If you're looking for a job with little responsibility or accountability, this won't be the place for you. You will have goals to hit and be monitored to ensure you're doing everything possible to be successful. You need to be dedicated, focused, and continually striving to better than our competition.

    Advice to Management

    Continue to focus on providing quality care to your patients and being grateful to your employees who make this company #1!


  2. "Call Centre"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Miracle Ear part-time

    Pros

    The best co-workers and managers here, treat us really well and is a great environment to work in

    Cons

    Job can become very repetitive after a while making hundreds of outbound calls every day

    Advice to Management

    Find ways to get all of the staff involved with other employees in the business to bridge the gap between locations


  3. Helpful (1)

    "Very Rewarding"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Hearing Aid Specialist
    Current Employee - Hearing Aid Specialist
    Recommends
    Neutral Outlook

    I have been working at Miracle Ear full-time (More than 10 years)

    Pros

    Helping people reconnect with life

    Cons

    Requires LOTS of patience

    Advice to Management

    Keep new consultants close and make sure they are well educated


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    "Don't fall for their $100,000 per year job details"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hearing Instrument Specialist in Pittsburgh, PA
    Former Employee - Hearing Instrument Specialist in Pittsburgh, PA
    Doesn't Recommend
    Negative Outlook

    I worked at Miracle Ear (Less than a year)

    Pros

    I could find no pros working here.

    Cons

    You will be lied to. They run 5 to 6 people in and out of this company monthly, group training. Most unlikely to make even 3 months. even if you are selling. Also, you will not be reimbursed for food travel or gas expenses or turnpike tolls during training as stated in their ad. They even make you buy batteries for maintenance of their clients hearing aids. Treated like Independent Contractor but you are an employee.

    Advice to Management

    Quit running scam ads for employment. If you truly want to hire people, hire them and train well. Follow state and Fed rules. Don't hire for some sort of tax write-off for your business.


  6. "Mislead new employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    It was Monday thru Friday 9-5

    Cons

    Mislead employees telling them how much money they can make but then never have enough leads and or customers

    Advice to Management

    Increase hourly and commission


  7. "Don't waste your time"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Office Assistant in Saint Louis, MO
    Former Employee - Front Office Assistant in Saint Louis, MO
    Doesn't Recommend
    Negative Outlook

    Pros

    Helping elderly people with hearing loss.

    Cons

    Being lied to time and time again regarding FOA job duties. Upon being hired, was told that I would make calls to get old patients in the office for annual exams, clean and checks, etc. After taking the job, it is nothing but telemarketing. If you don't make calls, you get in trouble. Pay is not even worth the work.

    Advice to Management

    Clearly define job duties at interview. Stop micromanaging your staff.


  8. "Hearing Instrument Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Hearing Aid Dispenser in Paterson, NJ
    Current Employee - Hearing Aid Dispenser in Paterson, NJ
    Doesn't Recommend
    Positive Outlook

    I have been working at Miracle Ear (More than 3 years)

    Pros

    Helping people to hear better with hearing aids is very gratifying and satisfying.

    Cons

    Demanding and tedious job with a great deal of after care and maintenance.

    Advice to Management

    Pay should be more commensurable with amount of work performed.


  9. Helpful (1)

    "Good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Hearing Instrument Specialist
    Current Employee - Hearing Instrument Specialist
    Neutral Outlook

    I have been working at Miracle Ear full-time (More than a year)

    Pros

    Opportunity for great wealth, Management team is usually terrific.

    Cons

    Highly sales driven so lots of pressure, long hours, unpredictable schedule, random 6 day work weeks are not uncommon


  10. Helpful (1)

    "FOA/Specialist in Training"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - FOA in Shreveport, LA
    Former Employee - FOA in Shreveport, LA
    Doesn't Recommend
    Negative Outlook

    I worked at Miracle Ear full-time (More than a year)

    Pros

    Getting to educate the elderly community the benefits of better hearing.

    Cons

    Being Micromanaged and constantly watched/monitored. Not being trusted because of past employees faults. Easy to be replaced-processes constantly changing.

    Advice to Management

    Trust in the people you hired-don't think everyone is out to do you wrong. Don't micromanage so much that your employees feel like they are constantly being judged.


  11. Helpful (2)

    "office manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Office Manager in San Antonio, TX
    Former Employee - Office Manager in San Antonio, TX
    Doesn't Recommend
    Negative Outlook

    I worked at Miracle Ear full-time

    Pros

    I enjoyed my patients as well as assisting them with their hearing aids. I also enjoyed selling and creating relationships with my patients.

    Cons

    Not much room for growth. When I accepted the job, they outlined what my responsibilities, however once I accepted the position 3-4 months later, they wanted me to clean bathrooms, toilets, sinks, dust, vacuum, etc. I refused to be the "cleaning person" after all they never explained that would be part of my job duties once I accepted the position.
    There was a lot of cold calling, from an out of date database. The company expected results with increase in sales using this phone list. Some of those people had been contacted as back as 2009 and asked that we no longer contact them. Miracle Ear continued to contact these patients, even after they had already purchased hearing aids from another company.

    Advice to Management

    Hire a cleaning company to clean the offices. Don't expect the office manager to do it as well as clean the facilities. Update the telephone database, maybe then you will have your numbers increase.



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