Modo Networks reviews

Great company culture with opportunity for career growth. Tendency to promote from within.

-Great culture, fun place to work -Very high client retention -Very high employee retention -Efficient/easy to support solutions -Room for personal growth -Company cars available if onsite visit is needed -Easy on-call -Employee appreciation -Beer Friday! I've worked for 4 MSPs in the Dallas market over the last 3 years. This is, far and away, the best. Modo is very top heavy with high level techs, more than a 1:1 ratio between Tier 1 and Tier 3 techs. The CEO, CTO, and COO are all Tier 3 techs that actually help close tickets. They put in solutions that are efficient and easy to support because they actually have to support it. This is in contrast to most MSPs where the LAST thing a C level executive thinks about is efficient solutions. New customer on-boarding process. Modo is the first MSP I've worked for that tries to solve all major problems for a new customer BEFORE handing them over to the support team. I believe this is the main reason why client retention is as high as it is. Modo works to grow their techs. They spend time helping Tier 1 close their tickets and try to teach them what they're doing and why they're doing it. On-call is nowhere near as brutal as any MSP I've worked for. I've been here 5 months now and there hasn't been a single time I've been woken up in the middle of the night to work an outage. Any other MSP, I would easy be called in the middle of the night twice per month...and that's a conservative estimate. 'Murgency!!! I've been at Modo 5 months and have seen maybe 2 or 3 situations that I would consider a true emergency. At the 3 previous MSPs, there would easily be 1 emergency every 2 weeks and sometimes EVERY SINGLE DAY! It certainly takes its toll. Low turnover. Low employee turnover and low client turnover. In my 5 months here, no employee has left. Also, no client terminations during this time. You can tell the employees like their jobs when there is hardly ever any sick days taken. At the last MSP, there would be at least 1-2 employees call in every week. In my 5 months here, I can't remember a single instance when one of my coworkers called in sick. It's nice to be able to rely on a coworker. One major difference here is the positive culture. If I were going to be specific, 2 of the 4 MSPs I've worked for didn't appreciate employees. If an employee was leaving, they were not congratulated in a company-wide email. There was no happy hour or going away party for the employee. Matter of fact, in multiple cases, we didn't know an employee was leaving until their last day when they would walk around and tell everyone goodbye. That's toxic. That's not a good culture. At Modo, everyone is happy for each other and have fun working together. If an employee were to put in their notice, there would be an immediate plan to celebrate them on their last day. Problem is, nobody ever quits.