Nextep Systems Reviews | Glassdoor

Nextep Systems Reviews

Updated Jan 25, 2019

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2.4
StarStarStarStarStar
Rating TrendsRating Trends
37%
Recommend to a Friend
0%
Approve of CEO
Nextep Systems CEO Tommy Woycik
Tommy Woycik
2 Ratings
  1. Helpful (3)

    "good place to work"

    StarStarStarStarStar
    • Career Opportunities
    • Senior Management
    Current Intern - Anonymous Intern 
    Recommends

    I have been working at Nextep Systems for more than 3 years

    Pros

    The people here are really friendly

    Cons

    not a big company so no super animities such as gym...

    Nextep Systems2017-12-04
  2. "Anywhere but here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Nextep Systems full-time

    Pros

    Monthly outings allow bonding with team members. Free snacks in kitchen. Foosball, bubble hockey and ping pong. Internal promotion. Ability for people looking to break into the industry to learn Windows basics. Training ability and knowledge of usage ensures you'll always have someone who knows how to help. Flexible starting time to a certain extent. Location is near I-75 for those with longer commutes.

    Cons

    Pitiful work-life balance, you are made to feel guilty for leaving when the day is over. Outdated hardware that causes myriad issues for customers and employees alike. Blatant favoritism in certain aspects, people are allowed to get away with things others cannot Product is continually broken and causes high levels of stress for multiple departments, continually believes in outdated backend and database... provisioning that has shown the inability to be reliable. Management has an elitist attitude toward other employees, so much so as either dismissing their ideas as "stupid" or taking the good ones without crediting. Certain employees get belittled for using the game room while upper management (including VP) are seen in there a good portion of the day. High turnover rate compared to similarly structured companies Useless HR. Pay is inadequate for the level of stress and hours worked, among other things. Training doesn't apply outside of the company, save for the very basics. Product is fundamentally broken, and team members spend more time putting band-aid fixes and troubleshooting than ensuring a seamless, functional product. Most has to do with the actual coding and product's shortcomings because of Windows platform, ugly UX and overall inefficiencies of the people working on it, the rest has to do with the severely outdated hardware. Prepare to be routinely inundated, the employees that have lasted the longest are ones that are on the management's short list of friends or favorites list.

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    Advice to Management

    Acquired twice within the past year, company has scaled employee wise but is in a market where a company with a better product or mentality could easily trump theirs. As I touched on prior, the revolving door of employees is due to burnout, disagreements with management and talent getting abilties elsewhere that have higher ceilings and better quality of life. The work-life balance is completely dishonest... from what they sell you. 40 hours is unteniable, and with the job being salary, expect to work 50+ hours, and made to feel bad or put on under a microscope if you leave when your schedule shift is ending. Stop spending so much time with the game room and actually sit down and show genuine interest in the employees. So many of them work extremely hard yet are made to feel as if they're invisible. Perhaps then you'll actually have people stick around.

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    Nextep Systems2019-01-25
  3. Helpful (3)

    "The depth of this company is a mile wide, but an inch deep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Support Engineer in Troy, MI
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Nextep Systems full-time for less than a year

    Pros

    Some great co-workers to work with There's a Ping-Pong table, Foosball table and a Table Hockey machine!

    Cons

    Some not-so-great co-workers to work with in positions of power No work-life balance Favoritism runs rampant, creating a hostile working environment Managers referring to employees AND clients as stupid Human Resources either powerless or useless to listen and act upon warnings or complaints from employees Short sighted mentality of the long term picture (probably solved now that they are swallowed up by a big... fish) Hardware given to clients is outdated and underpowered Resources available to employees is generations behind the current trend Leadership is more interested on playing Foosball, Ping-Pong or Table Hockey than reaching out to find out how to improve employee satisfaction.

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    Advice to Management

    Sadly, there's nothing to advise here, several times during my stay here people have been ostracized or isolated until they shove off feeling better than when they were still working at NEXTEP Systems. Suggestions from support and installation techs on improving environment were thrown back as "stupid" to employees faces, even after the manager asked for such suggestions from their employees. They package a... great introduction, but the company is short on depth when it comes to supporting their own people, business and initiatives. ***Prospective employees*** The job market is getting better, if you want your career to take several steps backwards, by all means go ahead. For career minded individuals, you'll want to take a pass on this one. You'll thank yourself in the long run, wish I did.

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    Nextep Systems2018-09-16
  4. "great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook

    I have been working at Nextep Systems full-time

    Pros

    Good work life balance Company outings Monthly "lunch and learns" promotes from within

    Cons

    Can be stressful at times but what job isn't

    Nextep Systems2018-07-26
  5. Helpful (1)

    "Former Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook

    I worked at Nextep Systems full-time for more than a year

    Pros

    Free snacks. Some issues have been realized by leadership team and active improvements are being made.

    Cons

    Has very ridged culture and a reluctance to change. Has "old fashioned" views of workplace flexibility. Pay and benefits not as good as some other companies. High staff turnover. Video surveillance of employees.

    Advice to Management

    Become more flexible and accept and listen to ideas and views of employees.

    Nextep Systems2018-04-01
  6. Helpful (1)

    "An honest review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Troy, MI
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Nextep Systems full-time for more than a year

    Pros

    Sometimes snacks available in lunch room; depending on your level of favoritism there is a year end bonus just depends what percentage you get. Turn around rate is extremely high so if you are looking for a job there will always be one open. Company is growing.

    Cons

    No training provided except to read through outdated documents. Follow company procedures and if ur favored ur good- not favored ur screwed. People are in jobs they don’t want to be doing. Every week someone new is threatening to quit. High turn over rate unless they counter the offer then it’s the same story a few months later. Clients complain about the product a lot but hey you can only provide so much to ur... huge clientele when u utilize a revolving door strategy. Client relations department doesn’t exist. with having a severely understaffed call center I hope no clients expect to get actual assistance (I have listened to support staff lie about what the problem is just to get off the phone). Oh and the salary they offered you? That’s not for 40 hours a week. That’s for 50-70 hours a week so make sure u aren’t getting paid minimum wage when offered a salary

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    Advice to Management

    Are any of the managers at this company qualified? Encouragement is a good form of managing a struggling employee or any employee for that matter. Even training employees seems to work well. One on ones at least once a month will help u get to know who is on ur team and what’s going on with their work. Offer new opportunities if employee is unhappy in position. Saying hi to your employees you are managing might... make a huge difference in how that starts someone’s day. Hire managers with management skills like ones that are leaders and lead by example and don’t ignore their non favorites but talk all day to the other colleagues. Don’t share private information about employees to the entire company. Dont base ur decisions off power trip feelings Oh Did I mention meet with your direct reports more often and provide more leadership? And last but not least if the policy and procedure handbook was created it should be followed exactly the same by every manager. Not differently from Manager to manager —- as it is the company handbook. If u don’t want o follow what is written in it, change it.

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    Nextep Systems2018-02-05
  7. Helpful (2)

    "Challenging"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Recommends
    Neutral Outlook

    I worked at Nextep Systems

    Pros

    Fun, energetic and exciting industry. The technology was cutting edge for the marketplace with lots of opportunity.

    Cons

    Expected to work twenty four hours a day, not allowed to enjoy your vactions. No matter how well you did it was never enough.

    Advice to Management

    The management needs to understand that the employees have a life outside of work and that making the management rich is not the only thing that the employees should be caring about.

    Nextep Systems2015-03-18
Found 7 reviews