PSAV Reviews

Updated Mar 24, 2021

To filter reviews, or .
3.6
66%
Recommend to a Friend
80%
Approve of CEO
PSAV CEO Mike McIlwain
Mike McIlwain
583 Ratings
Pros
  • "If you work at a hotel you get plenty of benefits like free food, coffee, and depending on the hotel some snacks(in 41 reviews)

  • "There really was a good people culture within in the groups and always a new challenge everyday(in 40 reviews)

  • Cons
  • "Long hours and stressful clients(in 97 reviews)

  • "Work life balance in busy season is non-existent(in 95 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of PSAV and is not affected by filters.

    Want more demographic options?
    1. 5.0
      Current Employee

      Good workplace

      Nov 12, 2020 - Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good workplace and sizeable office and cafeteria

      Cons

      None that I can think of

      Be the first to find this review helpful
    2. 4.0
      Former Employee, more than 3 years

      I enjoyed it

      Mar 11, 2021 - Sales Manager in Minneapolis, MN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      It depends on the location you are working at. The venue/hotel is your number one client. There was a lot of freedom in the job. The benefits were pretty good. No need to cold call, the clients came to you from the hotel. Commission was nice. The larger of the property, a big hurry events which means the bigger your commission will be.

      Cons

      Because the venue/hotel is your number one client, keeping them happy is huge. Sometimes it really depends on the property you were working at. Some places are great with amazing staff to work with. Some are very resistant especially to pricing. This can get challenging. You are responsible for maintaining that relationship even if it is out of your hands. You also have to really negotiate your salary.

      Continue reading
      Be the first to find this review helpful
    3. 4.0
      Current Employee, more than 1 year

      PSAV AV Tech

      Oct 24, 2020 - Audio Visual Technician in Philadelphia, PA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      During most of the year their is as virtually as much overtime as you feel like getting. There is free food at every location (some locations this isnt a pro...) This position gives you the opportunity to join the union, and take Local 8 gigs in the city. If you aren't an idiot it is pretty easy to move up the corporate ladder. Most of the directors within the city or a pleasure to work with.

      Cons

      High levels of burn out if you arent prepared for 60 hours of overtime or 12+ hour days during the busy season. The union requires you to give them over 1k in money ontop of your dues to be welcomed in and you start off low on the totem pole and a lot of gigs will over lap with your schedule to begin with. You will be dealing with over hire people from the union during big shows who have no idea what they are doing, are getting paid more then you, and will probably lower your hotels satisfaction rating possibly costing you your bonus because they have a tendency to rub clients and hotel staff the wrong way. Also expect to work hours past when you are scheduled because stuff happens and that is the job. should probably be getting paid more, at least for specialized positions or in room teching.

      Continue reading
      Be the first to find this review helpful
    4. 4.0
      Current Employee, more than 1 year

      Par for the course

      Jul 30, 2020 - Technical Supervisor in Half Moon Bay, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Depending on your location/property, managers actually care about your physical wellbeing and career growth. If you wish to have a career in A/V, you'll be promoted from tech to a salary position within a few years. Work/life balance sucks- your schedule is never the same week to week, hour to hour. Weekends are fair game as well as when you sleep. Say goodbye to hanging out with friends on the weekend. Relatively steady hours/schedule and good benefits compared to Union/freelance. The upper leadership does their best to communicate and stay transparent with everyone in the company. You get to meet plenty of people at all the different places you work. Paid training perks with useful certifications. Especially now, I appreciate that the company is trying its best to keep healthcare benefits for all employees.

      Cons

      Now with Covid shutting the conference industry down, PSAV is pretty dead and struggling to find ways to get back business, but likely will bounce back whenever things return to "normal". It's a huge company, so the structure and culture can feel very corporate at times. Compared to Freelance/Union, the pay range is much lower. (but you don't need to climb a ladder just to start getting steady work). As the industry goes, the hours and amount of labor required can be quite intense. Getting overworked during busy season is the norm. Depending on where you work, your venue partner may not like or appreciate PSAV which can change the work environment and either make your job much easier or much harder. Senior management generally cares more about the bottom line and leaves techinician well being and health up to onsite managers, when some problems are need to be solved from up top.

      Continue reading
      1 person found this review helpful
    5. 4.0
      Current Employee

      Loved working here.

      Mar 24, 2021 - Currently Unemployed and Seeking Work in Charlotte, NC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Can get promoted quickly. Opportunities for overtime if you want.

      Cons

      Low pay when starting. Physical labor that can be rough. Pandemic shut down all activity.

      Continue reading
      Be the first to find this review helpful
    6. 3.0
      Current Employee

      No Individual Care Personally or Professionally from Management

      Nov 17, 2020 - Director of Event Technology 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great local teams that often become like family.

      Cons

      Lack of Management Care. Even before COVID my regional manager said to me Quote! "If you have an event that fails then oh well it fails." No discussion of the needs I required just a simple "oh well" response. This was not the first nor the last discussion like this. Emails and voicemails to above property management go unread or unresponded to for weeks and if you go over their head to get a response they get mad at you. If you try and show interest in growth outside of property level they act like the discussions never happened and try to "start" the process of advancement all over again. Not to mention COVID is killing the event industry and PSAV has no idea how to handle it besides furloughing more and more employees and level the rest of us fighting hard to maintain clients with little to no support. Benefits never seem to be onetime or maintained properly. HR has no "Human" aspect just someone to tell you to look up the information yourself. And Compensations are never paid on time if at all.

      Be the first to find this review helpful
    7. 4.0
      Former Employee, more than 3 years

      If you have the right experience, you can negotiate a higher pay rate

      Nov 19, 2020 - Audio Visual Technician in Dedham, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      If you're an experienced engineer, you can negotiate a reasonable rate of pay. If the managers see your value and competence, they'll want to keep you around. PSAV is a good opportunity for an experienced engineer to pick-up some extra hours... once COVID-19 is no longer crippling the live events industry.

      Cons

      Parking and travel are typically not covered. You have to be flexible and reliable... you cannot rely on the best equipment being available. Oftentimes, you may have to work miracles under less than optimal circumstances. Less experienced engineers can expect to be paid considerably less.

      Continue reading
      Be the first to find this review helpful
    8. 5.0
      Former Employee

      Great place To Work

      Feb 22, 2021 - AutoCAD Drafter in Dallas, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great place To Work.... and really good people to be around.

      Cons

      There was no cons... just hate that COVID 19 happened

      Be the first to find this review helpful
    9. 3.0
      Former Employee, more than 5 years

      Decent Company - Great for starting out in your career!

      Nov 19, 2020 - Senior Sales Manager in Atlanta, GA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Awesome flexibility of schedule. As long as your work gets done and you're very organized, you can take time off as needed, work remote, leave early (occasionally), etc. Co-workers are also very friendly.

      Cons

      Very little career growth opportunities. At least for "field employees", you're pretty much limited to either a sales manager or operations director, and once you achieve one of these positions, there's not much else to look forward to as far as career growth - mostly lateral movement unless you're able/willing to move to the corporate office in Chicago. There are regional manager roles, but they are not often available. PSAV has also become extremely "corporate" since 2016. Regional leadership requires a lot of busy work that is mostly a waste of time, but is required because PSAV wants to track everything that employees are doing. If you don't like micromanagement, PSAV would not be a good choice of employment.

      Continue reading
      Be the first to find this review helpful
    10. 5.0
      Current Employee, more than 1 year

      Good position, poor timing

      Feb 12, 2021 - DET 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Solid management and coworkers - decent work load

      Cons

      COVID killed too many jobs - work load went sky high

      Be the first to find this review helpful
    Viewing 1 - 10 of 1,450 Reviews
    </>Embed

    Popular Careers with PSAV Job Seekers

    Director of Event Technology
    Learn About the Job
    JobsSalariesInterviews
    National College Leadership Program
    Learn About the Job

    Work at PSAV? Share Your Experiences

    or