Lack of support and accountability creates unsustainable culture
Pros
Some talented and hardworking employees across the company genuinely care about clients and support one another.
Cons
The work environment can be extremely challenging and, at times, unsustainable. Employee burnout appears to be a recurring issue, and there is often a lack of support for teams managing increasing workloads and constant organizational changes. Training and onboarding are limited, yet expectations for performance are exceptionally high from the start. Employees are frequently expected to solve systemic issues independently, even after concerns have been raised with leadership. In many cases, problems are acknowledged but not meaningfully addressed, resulting in additional work being pushed back onto already overwhelmed team members. While accountability is promoted as a company value, there appears to be inconsistent accountability at the leadership level. Favoritism and inconsistent compensation practices can also create frustration, particularly when long-term employees feel undervalued compared to newer hires or employees whose behavior would not typically be considered professional in other organizations. The company’s growth-through-acquisition strategy often feels more focused on optics and expansion metrics than on improving internal processes, employee experience, or client outcomes.
