ProfessionalPlanets.com Reviews

Pros

If you looking to work for a company that you are not micro managed, looking to move up fast and do what you are passionate about this is the place. The company is always evolving its software, design and services to help the clients be successful. The quality of work, support and fees are amazing. The office equipment, environment is very nice and up to date.

Cons

The job can be stressful at times due to the high volume calls and work.

Pros

They pay above market value

Cons

This place is a dumpster fire

Pros

The "non-management" co-workers. The people I worked with were awesome. Each brought a different skill set and if had the opportunity, they can/could do amazing things for the company. Kudos to the owner, he started the company 22 years ago, found a niche, and built a business

Cons

The owner started the company 22 years ago and hasn't changed and transitioned to the new work environment. He is completely set in his ways and this is completely the reason for the decline of the company. The competition is already passing by the company, I will be surprised if the business remains forward unless the owner takes a look in the mirror and makes some serious changes. The owner is an absentee owner. Never met the owner face to face and as you can read from other reviews, most of the employees, both past and present have never met the owner face to face. There is no employee handbook available to employees as they were removed from the office, quickly after a holiday pay situation arose. The lack of transparency in the operations and benefits is astonishing. Employee morale is astonishingly low! Which you can confirm by reading other recent reviews. They have lost 40% of their staff within the past month alone. And that means 3 of the 8 employees are gone. There are no processes, policies, or SOP for the workflow of the company and individual job descriptions. When asked for these tools to improve job performance, I was told to create my own. I attempted to complete such as task and when reviewed by the owner immediately criticized and he was extremely condescending. The benefits package is severely underwhelming. Only 4 paid holidays in a year, New Year's Day, July 4th, Thanksgiving, and Christman. If you work on a holiday and you are able to leave early, they do not pay for the remaining hours. The company does even practice what it preaches. They are a digital marketing agency, but its own online presence is completely lacking. They do not have in today's environment professional websites for their businesses. They don't do any lead generation for their own business but ask the customers to sign up for those services. Which is a bit disingenuous. They do not have enough staff to manage their current customer base. There is no CRM. They use an outdated database created by the owner to manage the customer base and project workflow. It is old and outdated and wastes significant time for employees. And there is no written or video documentation on how to use it, of course. *Nothing in this company is automated, everything is manual. Also, the company DOES NOT use email communication internally. Only via phone, text, or internal messaging tool, Slack. So no real documentation. They are experiencing severe attrition of customers. They are losing X% of customers vs. obtaining new customers. As other reviews stated I was contacted via a job recruiting website by the company that they were interested in my skill set and possibly employment with their company. This ‘agency’ hired under a different business name. I was under the impression I would be working mainly with dentists as I applied for a company called dentistryplanet.com… only to find out my assigned accounts were mainly chiropractors.

Pros

When the company does its job right, it genuinely makes clients great money and can churn out great websites.

Cons

In my nearly two years with the company, 8 people quit. There was never more than 10 employees at any given time. The turnover was insane and demoralizing. My position was listed as fully remote, but the owner changed his mind when he offered the job. I was so desperate to leave my previous place of employment and I didn't want to pass up a massive raise, so I took it. I ended up quitting because of ownership and not the job itself. My immediate boss was fine, but found himself frequently apologizing for and excusing the owner’s behavior after I or one of my former coworkers would get upset. This is an example of enabling. It’s not okay. I got upset on several occasions and explained to the owner that it made me uncomfortable when he complained to me about my coworkers. If he could say that about others, then what the heck was he saying about me to them? I learned to dread checking my slack messages every morning in anticipation of seeing condescending remarks about how either I screwed something up. Why was I doing this wrong after he already told me how to do something? The company had no procedures in place. I created my own handbook on how to do my position and my boss ended up loving it so much that he used it to help train others. And then the employee handbooks. Oh boy. I was never given one and had to hunt a copy down after asking for one after confusion about holiday and sick pay. And then the owner told me the handbook was out of date after I asked for clarification on how holiday time accrual worked. The owner is the only person in the company who “knows” how much sick and vacation time you do or don’t have. Nothing was transparent. After working there for nearly two years, I still don’t know how PTO works. I also learned to dread picking up the phone when the owner called me. You knew it was going to be long and he talked so fast that you couldn’t get a word in. It was rarely a two-way conversation and he’d often complain about all the mistakes being made that he even said, “It’s like someone’s making a mistake every time I breathe.” When I pointed out how his conduct affected me, he simply told me that he’s the way he is, that’s his sense of humor and he’s too old to change, and if his behavior made me uncomfortable (we don’t want our employees to be uncomfortable!) then he and I could part ways. This is an example of gaslighting - I was being painted as the problem for not quietly going along with his demoralizing behavior and attitude. The company claims profit sharing, but when I asked how that works during my annual review (which I had to hound him for five months to get done), the owner magically didn’t know the answer. Come the last day of November 2022 and he suddenly had an answer that didn’t align with what previous employees were told. I tried to get a 401K going at the beginning of 2022. I bugged the owner and my boss for three months to help me get it started before giving up. The company is painfully behind the times. The phones are ancient corded monstrosities from the 90s. The owner doesn’t believe wireless headsets work (I’m a gaming nerd with such a headset, but okay). The office looked like it belonged on an episode of Hoarders when I first started. Thought it was due to the pandemic but it was due to the owner not wanting ANYONE to touch his things. I and other coworkers offered help multiple times to come in on weekends and clean up the place, but we were told there’s no way we could help because we wouldn’t know what to keep or throw away, and some other weak excuses (not solutions). The mess turned away prospective new hires, until the owner finally cleared out a bunch of stuff and crammed the rest in a hidden corner upstairs. Tax write offs. I get it, but ugh. There’s no accountant for the company. It’s done by the owner. I’ve never met the owner in person. He’s the voice of Charlie and we’re all his incompetent Angels. He doesn’t believe that remote work works yet works remotely himself. I felt like nothing more than a business expense. The owner trusts no one to the point my boss freaked out when I replaced the batteries in the paper towel dispenser. Stuff like this creates a bottleneck in getting things done. We’d get strung along about how the owner had plans to improve the workplace. Oh, and once we had a full staff, it’d get better. In the two years I was there, it was never fully staffed. The most we had at once was 10 and morale still sucked. I stopped believing the “once we have/do…” a long time ago. The real last straw was when I had to hang up on an irate client spewing profanity. That's the only person I've ever hung up on and I reported it immediately. Instead of support for how I handled an unsalvageable phone call, I was told I did my job wrong and the owner - who listened to the recording - said he would've been swearing too in the client's shoes. Um, I was on the receiving end of verbal abuse. Yes, I could've handled the start of the call differently, which might have prevented the client from escalating, but when someone's that far gone, I'm not going to sit there and take it. The place was so stressful that I’d get physically ill every morning. I’d get headaches on and off and had a few migraines. I never have migraines. I lost untold amounts of sleep. I gained weight and developed stomach pains. Instead of giving two weeks, I quit. The boss tried to talk me out of it over a very candid 30 minute conversation. I apologized and told him no. I’m quitting the owner and not the job.

Pros

A great place to work if you don't want to care about having a great employer.

Cons

Management is horrible, sexual harassment runs rampant and owner is legitimately mentally ill and abusive towards employees.

Pros

Their proprietary website building tool was impressive.

Cons

Management and Training. If they don't like you, they will use their right to terminate you as an At Will Employee. In this case, they also sent a nasty note about how disappointing I was to them when I asked to be paid for my time there.

Pros

A great team of people who are dedicated to the company and clients. An in-house marketing and website platform that is robust. A chance to work with small businesses to implement and oversee many digital marketing strategies.

Cons

I am not sure if it is a con but be prepared to work hard and wear multiple hats. The culture is healthy but everyone is so focused on taking care of clients which at times does not leave enough room for team building exercises and company events.

Pros

After working with the owner, I feel I will be able to identify psychopathology more easily in the future, and thus, avoid it.

Cons

I pity their clients. Professional Planets is incredibly shady, shoddy and abusive at all levels. This place is a nightmare, run by Canada's ex-patriot version of Kim Jong Un. Don't even think about working here, no matter how broke you are. You'd be better off selling your children into slavery. All of the other reviews of this place are just as positive as mine - take heed.

Pros

If you can ever get them to put something in writing they might live up to it.

Cons

If you are seeking an environment where it seems your needs are secondary at best and the stories for employees of the past are lined with all varieties of bent and broken promises, Chiroplanet may be a great fit for you. Don't be fooled by the hollow empty promises you receive during your interview process. The thing to remember above all else is. If it is not in writing and signed, it won’t happen. The owner is a hard core negotiator that will screw everyone that works for him or his customers if he can just to get ahead. This creates a combative, hostile work environment. Employees here have waited over six months to get an access card to simply enter the building. Inside these walls you will find a verbally abusive owner who communicates by instant message (Skype) because he hardly ever shows up at the office until everyone has gone home. Inside these 'coaching sessions' the owner picks apart every single detail of your best efforts and mocks you in a group setting for all employees to review and comment. Keep in mind that they provide ZERO written documentation for best practices for support. This guy rarely come in the building as their attrition rate reportedly has soared in the past when he shows up to much as he seems to display signs of severe paranoia and seems to lose touch with his employees by displaying unusual and unpredictable behavior towards all levels of employee. Although the owner doesn’t physically show up much, he displays a bully like attitude that is projected through phone calls, Skype’s and group meeting where he calls into the conference room to berate various employees. There is a clear lack of respect from the owner toward employees. As of this post the information from the previous reviewer on Glassdoor about PTO is 100% accurate, there is none. There is no official PTO policy and no hourly employee in the building has received one paid day off. We were told that there is a employee handbook in the works that has yet to be revealed and has been at the 'printers' for months. These types of excuses are a daily occurrence at "Professional" Planets for employee and client alike. Regardless of your title, your day will probably be filled with billing calls and chasing billing information via FAX MACHINE. Their billing and every step between is all manually handled. Once you have decided to leave Chiroplanet for a better opportunity, expect your name to be CONTINUOUSLY USED in future brow beating sessions and phone calls with clients as an example of 'worst practices'. If you are courteous enough to provide a two-week notice, upon receipt of receiving this notice the owner "manager" will most likely tell you that this or the next day is your last and to have a nice life. Although there are “managers” in name only at Chiroplanet, not a single person is empowered to make any decisions. Every time you ask for a decision to be made the common response is, I don’t know, I’ll have to ask Neil. Or worse yet, I don’t know, you ask Neil. Which doesn’t sound bad except for the fact that Neil will not answer his phone, respond to his email or respond to your Skype’s. However, many key components of your job duties rely on getting permission from Neil to move forward therefore you are stuck making excuses to the customer as to why you cannot help them or to the owner as to why you could not actually do your job. The culture of verbal and implied physical abuse is so ingrained that it is normal at this North Scottsdale Location. You can look forward to constantly engaging irritated customers who cancel their service as a result of their so-called 'world-class' service and then getting blamed for it. No health insurance, a 401K match that doesn’t pay out for 2 years, and 4 paid holidays a year. If you enjoy getting thrown under the bus by your co-worker/team leaders at the first sign of a mistake or error in an attempt to deflect the owners rage away from them and towards you then there could be a seat for you.

Pros

Great co-workers, and great work life balance for now

Cons

you will be stuck in a minimum paying position not the one hired for or promised, they outsource their HR to their payroll processing company which you can never be in contact with they are like ghost. they will like and say you start at 16 dollars an hour when really its 8.00+8.00 bonus if the CEO likes you, their websites are out dated and once they lock clients into contracts they charge them for the smallest things. they will threaten you and treat you like crap if you have a personality. they stick you with a crap ton of current clients who will not answer the phone for you even if you beg them and then you have to lie just to scare the clients and when you talk to the client, they make you shove crappy add- ons that don't work for a 20.00 commission on a 3600.00 deal. Oh it get better, creativity doesn't exist here, the CEO is paranoid that someone is going to ruin his company so you follow orders to the T and never ever ask questions. Every question you ask is not yet or we have not gotten this yet or we are working on that. you have to notate the accounts to the extreme ( Client took 3 deep breaths) lol not that extreme but kinda like it. Management is the worst, there are two manager 1. who is gone 2 weeks out of the month and another who is more busy then 6 men put together. All for the CEO to collect more and more money and pay you less and complain if he has to pay you what your worth. no one other than 2 people make over 35,000.00 a year. they just rolled out benefit plans 1. 1 week paid vaction starting next yer 2. NO HEALTH AT ALL 3. 401k which you are auto enrolled in 4. ASK ABOUT THE POINT SYSTEM 5. in the CEO's words ( by law I dont even have to give you a lunch or a break) YEAH ON JUPITER! they don't value any of their employees, and its not a they it one Guy the CEO I wish you luck LEO DICAPRIO on this TITANIC