PsPrint Reviews | Glassdoor

PsPrint Reviews

Updated February 12, 2017
11 reviews

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Full-time Part-time

1.8
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Lee Schram
4 Ratings

11 Employee Reviews

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  1. "I like and Dislike working here"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Will Call in Emeryville, CA
    Current Employee - Will Call in Emeryville, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at PsPrint full-time (More than a year)

    Pros

    Good Pay, Guaranteed full time and overtime. Nice co-workers and near food court area.

    Cons

    To many changes, Feels like i am being watched all the time.

    Advice to Management

    Figure your Selves out.


  2. "Run For Your Life!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Oakland, CA
    Current Employee - Customer Service Representative in Oakland, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at PsPrint full-time (More than a year)

    Pros

    Standard benefit package from Deluxe

    Cons

    This place is being mismanaged and run into the ground by Deluxe. They laid off the entire customer service team in Oakland and moved it to a unprepared and untrained team in Kansas City.

    More layoffs are coming in the Oakland location. They have mandatory overtime for 4+ years and change your schedule without notice. Employees are all unhappy but still scared to lose their jobs.

    The only thing that matters to Deluxe is the almighty dollar. Employee or customer satisfaction take a back seat to profits. Executive management have all jumped ship recently if that tells you anything.

    Advice to Management

    Save yourselves because the ship is sinking.


  3. Helpful (1)

    "Good place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Production Line in Fremont, CA
    Former Employee - Production Line in Fremont, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at PsPrint (Less than a year)

    Pros

    Great employees that posses a lot of talent. They are also extremely hardworking individuals who look out for each other. You can also learn a lot of skills at any position in this company. And you get a decent salary as well.

    Cons

    Every day is over time because they always set higher and higher expectations. However, there's a major oversight or burning out your employees. A lot of people are being pressured into working long hours, and looked down upon by management if they don't put in a certain amount of overtime. And if they put in too much OT then they are reprimanded.

    Advice to Management

    Please put your workers first. If you look out for them then they will be motivated to look after you- It's a two way street.Also rather than masking a problem, actively try to solve the major, underlying issues rather than temporarily fixing it in order to save yourself a scolding from the "higher ups".


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  5. Helpful (2)

    "Save yourself from misery!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Oakland, CA
    Former Employee - Anonymous Employee in Oakland, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at PsPrint full-time (More than 5 years)

    Pros

    Coworkers are nice but you are only allowed to talk during your mutual break time

    Cons

    Everyone but upper management is completely miserable. No increase in salary, understaffed, overworked, incentive for improvement is facility-wide humiliation, no talking allowed (including casual daily greetings), constant stress, broken systems, questionable practices, toxic environment in every way. There's even a high turnover rate in HR if that tells you anything.

    Advice to Management

    Treat people with some semblance of humanity. Greed only gets you so far.


  6. Helpful (3)

    "Permission to use the bathroom?"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center in Oakland, CA
    Former Employee - Call Center in Oakland, CA
    Doesn't Recommend

    I worked at PsPrint full-time

    Pros

    Cool coworkers! The extensive training in print production for the call center proved useful in my next job, so that was nice.

    Cons

    I worked in the call center which was, and probably still is, supervised like a prison. Among other things, you needed to clock in and out with a hand scan. You've given a measly amount of PTO, but not allowed to use it if any other employee also requests time off then. The list goes on. My last straw was being told to ask permission to get up from my desk for any reason, specifically to use the bathroom. No thanks. I quit to work anywhere that would treat me like an adult.

    Advice to Management

    If you spend so many hours training your call center employees, why don't you try to retain them?


  7. Helpful (4)

    "I've had worse"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Decent hours, benefits, interesting clientele. Lots of busy work.

    Cons

    You will get paid much less than industry standard for the amount of work you will do. This job isn't for everyone.

    Advice to Management

    Pay your employees more, especially representatives and leads. The stress level is too high and you're too strict and demanding to keep losing people.


  8. Helpful (3)

    "A decent place to work if you need a job for a couple of months."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Oakland, CA
    Former Employee - Customer Service Representative in Oakland, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at PsPrint full-time (Less than a year)

    Pros

    There was always a steady workflow, decent benefits. You would be working with design files and printed goods which can be somewhat interesting. They tend to hire hardworking and fun folks.

    Cons

    The management and leadership was always a bit lacking and really should be reevaluated. The management style was very inflexible as well as their attendance policy (a juvenile points system). They constantly reviewed employees with a metrics based approach more than consistency and quality work. Employee evaluations were standardized (cut & paste - little to no effort to do the research) rather than a real evaluation. Management would determine that there were many ways to improve even when there really was not; it was just a manipulative management ploy and in reality only based on minute statistical percentages which failed to truly assess the larger picture.

    There was little to no room for advancement and no monetary incentives or goals to work harder during busy spells. The basic premise here is that you are handed your slightly better than minimum wage hourly rate (after three months) and then they gauge you for your time as much as possible until you burn out to find another job somewhere else - in a totalitarian manner, no questions asked. If you are ok with working on the phones you might be promoted to a lead and gain a dollar raise.

    Retention is fairly spotty for too many reasons to list. More importantly, this is the Bay Area. There are many better options for employment: better jobs, work environments, management and pay. Take heed before applying.

    Advice to Management

    Monetary incentives for driving your customer support team. Be more compassionate and personable with your workers who are constantly working hard for a meager wage and delving into difficult situations with consistently and aggravatingly rude/dense customers. The system in place for driving competitiveness felt petty and childish. Have a tiered system that feels like workers are advancing (with pay incentives) instead of being forced into perceiving it as a dead-end job that is designed to burn them out (which it is).


  9. Helpful (2)

    "Great Benefits, Terrible Management, High Turnover Results"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Oakland, CA
    Former Employee - Customer Service Representative in Oakland, CA
    Doesn't Recommend
    Approves of CEO

    I worked at PsPrint full-time (Less than a year)

    Pros

    Good pay and benefits, great co-workers, potential for a fun and creative environment with happy employees.

    Cons

    The turnover rate says it all. The customer service department is hands down the unhappiest place I've ever worked (this is not the first call center job I've had). Mismanagement and being treated like children consistently kills morale. Reps are considered "senior reps" after lasting 6 months causing poor customer service and retention due to the constant influx of new, inexperienced employees who give faulty information and service. This could be a great place to work as the pay and benefits are excellent, but the management and company "culture" are horrendous. Stay away at all cost!

    Advice to Management

    Remove yourself and allow the department to start over with managers trained for the role. Working at Olive Garden does not prepare you to lead a department as complex as a customer service call center.


  10. Helpful (2)

    "Great company."

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Very driven management and company cares about their employees.

    Cons

    None that I can think of so far.


  11. Helpful (4)

    "No room for real advancement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Oakland, CA
    Current Employee - Customer Service Representative in Oakland, CA
    Doesn't Recommend
    Negative Outlook

    I have been working at PsPrint full-time

    Pros

    The staff is excellent and fun to work with; good entry-level experience

    Cons

    PsPrint was recently acquired by Deluxe Corp. which has implemented a lot of change within the company. The result is a push to expand quickly, however its rather sloppy and little is being done internally to support such growth. This puts a real strain on the staff.

    The site is a mess and frequently is down, resulting in upset customers and stressed out customer service. There has been high turnover in the past year or so, so they are constantly trying to catch up with having enough support for the call center.

    New features are launched without fully beta-testing and are very buggy. Again, more stress for CS.

    You might be able to receive a slight promotion, but once you're a CS supervisor, that is pretty much as far as you're going to go within the company.

    Advice to Management

    Be more open and direct with your staff. Regular meetings to discuss operations and to allow reps to offer suggestions for improvement would boost morale.



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