I would strongly encourage anyone considering employment here to think long and hard before applying, especially for a position at the store level. While the company presents itself as team-focused and customer-oriented, that culture tends to stop at the store doors. Upper management at headquarters operates under a completely different set of values.
**Customer Service Misalignment:**
Despite promoting a narrative of exceptional customer service, store managers are often instructed to mislead customers about their actual options — only presenting those that generate the most revenue for the company. Full transparency with customers is discouraged, and employees are expected to stay vague about certain offerings or policies. This often leaves staff in uncomfortable positions when rate increases — which are frequent and excessive — frustrate customers. That frustration is typically directed at store staff, not the corporate office making these decisions.
**Lack of Support and Increasing Expectations:**
Most stores are severely understaffed. It's common for a single person to be responsible for running a facility with 1,000+ units, managing everything from customer service and rentals to cleaning restrooms and pulling weeds. There’s little to no help. Want to take time off? You're expected to find another store that might be double-staffed (if you're lucky) and ask them to cover — which often just short-staffs another location.
**Compensation & Hours:**
Bonuses and incentive programs were eliminated a few years ago in exchange for slightly higher hourly pay. But not long after that, hours were cut. Now, “full-time” is considered 30 hours a week. New hires are frequently promised full-time work only to find themselves scheduled for part-time shifts. It’s a bait-and-switch that leaves employees feeling misled and financially strained.
**Micromanagement & Toxic Culture:**
Store managers and assistants have very little authority. Any adjustments to customer accounts must be approved by a District Manager — and those requests are usually denied. Some DM's run their regions with an iron fist, and if they don’t like you, they’ll target and pressure you until you either quit or get pushed out. If they want you gone, they’ll build a case. Store-level staff are often treated with suspicion, talked down to, and micromanaged, regardless of tenure or performance.
**No Room to Grow — Especially Internally:**
Don’t expect to move up in this company. Advancement opportunities are virtually nonexistent for store-level employees. Nearly all DM and above positions are filled by people hired from outside the company. While a few store managers may be given extra tasks or titles to support their DMs, this comes with no real authority or compensation. It’s window dressing, not career progression.
**Lack of Diversity in Leadership:**
There is a clear and unfortunate lack of diversity at the upper management level. While store staff and call center roles may reflect a diverse workforce, that diversity is not represented in the decision-making ranks. Leadership remains homogenous and disconnected from the realities store teams face daily.
**Corporate Disconnect & Poor Leadership:**
The executive team appears to have little understanding of what it takes to manage or grow a company responsibly. Morale at the store level is low, and HQ shows no genuine interest in feedback from the field. Responsibilities keep piling up, but compensation and resources remain stagnant — or worse, continue to shrink.
**Bottom Line:**
You can take your chances, but I wouldn’t recommend it. From the outside, the company seems structured and professional. On the inside, it’s poorly run, exploitative, and offers little in terms of upward mobility, fairness, or long-term satisfaction.
