Does ServiceOntario pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceOntario employees rate their compensation and benefits as 2.6 out of 5. Find out more about salaries and benefits at ServiceOntario. This rating has improved by 9% over the last 12 months.

How satisfied are employees working at ServiceOntario?

40% of ServiceOntario employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceOntario 3.1 out of 5 for work life balance, 3.4 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at ServiceOntario?

Customer Service Representative (32) , Customer Service Representative (CSR) (9) , Office Manager (3) , Associate (2) , Customer Care Representative (2) , Customer Service Clerk (2) , Data Entry Clerk (2) , Registration Services Representative (2)

What are the pros of working at ServiceOntario according to real employee reviews?

"Coworkers and supervisors are great" ((in 5 reviews)); "there is nice people and not much hard work to do" ((in 4 reviews))

What are the cons of working at ServiceOntario according to real employee reviews?

"Extremely low pay for responsibility and workload." ((in 10 reviews)); "No benefits." ((in 4 reviews)); "appreciation not good, minimum wage" ((in 4 reviews)); "Extremely rude customers, not paid well (less than $15 an hour, even for people with years of experience), no formal training program, no benefits, no hour" ((in 3 reviews)); "Lots of experienced colleague seem to think privatization is looming." ((in 3 reviews))

What are employees saying about ServiceOntario layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceOntario layoffs and their outlook for job security at ServiceOntario in 2026.

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ServiceOntario

ServiceOntario reviews

3.6

40% would recommend to a friend

(76 total reviews)

Kathleen Wynne

63% approve of CEO

46% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.5

Senior management

3.5

Career opportunities

3.4

Culture & values

3.1

Work/Life balance

2.6

Compensation and benefits

ServiceOntario has an employee rating of 3.6 out of 5 stars, based on 76 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceOntario employee rating is in line with the average (within 1 standard deviation) for employers within the Government & Public Administration industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

76 reviews

3.0

May 11, 2026

Great coworkers, but low pay and rude customers

Associate

Recommend

CEO approval

Business Outlook

Pros

Nice people to work with.

Cons

Low pay and customers are rude

5.0

Apr 24, 2026

Excellent management

Queue manager

Recommend

CEO approval

Business Outlook

Pros

It was wonderful and fun

Cons

Nothing negative to say about it

4.0

Mar 5, 2026

Lots to learn

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

- lots to learn - nice coworkers

Cons

- rude customers - low pay

Viewing 1 - 3 of 76 Reviews

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Jobs at ServiceOntario

customer service clerk