TLScontact Reviews | Glassdoor

TLScontact Reviews

Updated January 27, 2017
20 reviews

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Full-time Part-time

2.4
Star Star Star Star Star
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Bertrand Weisgerber
10 Ratings

20 Employee Reviews

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  1. "Junior Project Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Beijing, Beijing (China)
    Former Employee - Anonymous Employee in Beijing, Beijing (China)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TLScontact full-time (Less than a year)

    Pros

    Diverse and International staff, lots of opportunities to travel and work in other parts of the world, when reaching a certain level the staff were given responsibility and the opportunity to grow in the job.

    Cons

    Very little guidance from the management, confusion about work tasks and structure of project management team.


  2. Helpful (1)

    "Working for TLScontact"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TLScontact full-time

    Pros

    Young, highly-skilled, professional workforce. I´ve had a lot to learn and I´ve found managers and peers alike very friendly and willing to share their experience and best practice. Very strong focus on security - which is to be expected.

    Cons

    The rate of change can be a bit overwhelming at times.

    Advice to Management

    I´m glad to see we´re getting regular newsletters. Employees want to see what´s going on in the company where they work.


  3. Helpful (1)

    "TLScontact is one of the most challenging and dynamic places to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Middle Manager In the Company in Belgrade (Serbia)
    Current Employee - Middle Manager In the Company in Belgrade (Serbia)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TLScontact (More than a year)

    Pros

    - International working environment
    - Dynamic and challenging jobs
    - A lot of opportunities for personal and professional development
    - Possibilities for traveling abroad and international career
    - A lot of activities for motivating employees (fruit days, gym membership, team building activities, birthday cards etc)

    Cons

    - TLScontact is fast growing company which means that there are a lot of challenges ahead for the company and employees on certain positions. Some people may see this as a negative side, but from the other side someone can see this as a challenge and opportunity
    - Distance management


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  5. "Great team and fantastic manager support and motivation!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    As an intern in TLScontact I´ve learned a lot from the company itself and teammates. Its a great environment to be part of because everyone is willing to help. Which it has been a plus!

    Cons

    I dont have any complains.

    Advice to Management

    Keep the good work!


  6. "Very bad experience"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TLScontact full-time

    Pros

    It went cooooooooool very cooooooooooool :) but the Project manager and the Senior manager were so inquisitive about the work conditions in my previous company

    Cons

    hardwork overtime.....its really a very bad experience

    Advice to Management

    unprofessional managers.....hardwork overtime not paid.....its really a very bad experience


  7. Helpful (4)

    "Unreliable company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent in London, England (UK)
    Former Employee - Customer Service Agent in London, England (UK)
    Doesn't Recommend
    Negative Outlook

    I worked at TLScontact full-time (More than a year)

    Pros

    Because you are all in the same bad environment, you create a particular bond with your colleagues. I can tell you that you are making friends for life working at this company!

    If you like working in Immigration, that is a very interesting job.

    Cons

    -You will not receive a training when arriving in the company. They do not train you and expect you to know everything very quickly. When there is a mistake, they will blame you telling you that they told you. They will then remove money from your monthly bonus in order to cover the mistakes. They will not teach you how to not make the mistake anymore which does not make you progress.

    -You will need to examine your payslips very carefully as there is often mistakes (of course minus, never bonus) and fight to recover your money.

    -You will need to deal with managers that are not a good example to follow as they are talking very badly to the customers themselves. The managers are incompetents and when there is an unhappy customer, they ask you to go see him because they are afraid of facing a very angry customer (they are hiding themselves pretending they are busy but they are actually scared).

    -You will do overtime without being paid. They will make pressure on you, telling you you need to stay after work (the weakest will stay) but it is nothing legal. However, they have recently introduced a system where they will pay you if you stay a certain number of times in a month (which is good but record your hours as they sometimes forget to count them).

    -You will need to accept a low salary at the end of the month. You will be working very hard for not much money and the reg. manager will even dare telling you that he thinks you are paid too much (mimimum wage, WTF).

    -You will need to deal with many incoherences from the management. They will ask you to limit interactions with customers in order to save time (more money for the company), they will even tell you not to speak with the customer to save maximum time possible. Then, you will receive customer service training from the same manager who will tell you that you need to speak to the customer in order to explain him all the process etc. (you will go mental in this company).

    -You will be spied on by some of your managers. I do not know why they are acting like this but I always felt like a 10 y-o in a playground. One team leader in particular is always coming to you asking you ''What do you do?''. You want to tell her that what you are doing is so obvious that she does not need to ask you such a stupid question. I do not know what they are afraid of, we are just doing our job. She will even request to have a look at the security cameras to know how long your break was and where you were.

    -You will be asked to rip off customers by proposing them a ridiculous premium service.

    -You will be asked to do tasks that you do not feel comfortable with.

    -You will not be treated as equal with other member of staff. Indeed, something I have never understood: not everyone will do the same tasks within the company. Be lazy or they will ask you a lot (especially if they see that you are a willing person). They take advantage of you. The less effort you do, the better it is in reality (company does not encourage hard working people at all).

    Advice to Management

    The company should think about firing some people that are a complete failure to the company (not hard to recognise them). These people are rude to customers and staff (lack of respect towards everyone basically), money driven and especially, incompetent despite years of working there. They should be leaders but do not display the qualities of leaders at all. The place is failing because of them.


  8. "Internal Auditor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Internal Auditor in Beijing, Beijing (China)
    Former Employee - Internal Auditor in Beijing, Beijing (China)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TLScontact full-time (More than a year)

    Pros

    Opportunity to work with colleagues from various background, like oversea.
    Pay is OK

    Cons

    Too many oversea subsidiary, not easy communicate


  9. "Software Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Beijing, Beijing (China)
    Former Employee - Anonymous Employee in Beijing, Beijing (China)
    Recommends
    Positive Outlook

    Pros

    Friendly people in IT department. Gym membership. Location is nice.

    Cons

    Not using modern software development technologies


  10. "TLScontact"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Development Associate in Beijing, Beijing (China)
    Current Employee - Business Development Associate in Beijing, Beijing (China)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Multicultural Environment
    Health benefits (sporting activities, good insurance)

    Cons

    Rigid work atmosphere
    Lack of personal development or career growth opportunities
    Low salary
    Bad management


  11. Helpful (1)

    "Avoid this Place"

    Star Star Star Star Star
    • Culture & Values
    Former Employee - Customer Service Agent
    Former Employee - Customer Service Agent
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    good relations with applicants and clients

    Cons

    AVOID unprofessional environment 15 working hours per day and no overtime paid

    Advice to Management

    try to be more professional and don't hire only fresh grad to use them



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