- Observing and staying in your lane will show how the front office work culture is politically deviant. Most front office staff have a big ego, are naive, and are two-faced.
- No room for growth.
- This places a task force hub.
- The Knickerbocker has a very low employee morale due to poor leadership and hotel operations.
- The Front office agents are scapegoats and buy people treats to feel accepted and appreciated.
- Many front desk agents hired for PM either quit or were terminated.
- A couple of the front office agents have a superiority complex.
- The upper management staff has a high turnover. I spoke with one GM at a five-star property in NYC, where I currently work, and they all mentioned properties like the Knickerbocker owned by Highgate are "hell on earth."
- The front office staff, except a few, has a big ego, is naive, and is very nosey about life outside of work, and they will use you as a scapegoat to protect their professional reputation.
- The PM staff is far worse than the AM staff, which is why. They're always micro-managed by the manager on duty.
- The AM team front desk staff complain too much when working under pressure and experiencing high calls/check-ins/outs. Their slogan should be "It WuZ bUsY."
- The employees will regularly overstep boundaries, inserting themselves unnecessarily into conversations and situations. They misjudge social dynamics, offering unwarranted reassurances or advice and even misinterpreting lighthearted interactions.
- I dealt with colleagues who were excessively nosy about my personal life. They often inquired about personal matters such as Living Arrangements, Finances/investments, and Lifestyle Choices.