employer cover photo
employer logo
employer logo

The Knickerbocker Hotel

Is this your company?

The Knickerbocker Hotel reviews

3.2

32% would recommend to a friend

(13 total reviews)

26% positive business outlook

Reviews by job title

13 reviews
1.0
Aug 7, 2025

Not worth it

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Staff is nice and reliable they run the place.

Cons

Management. If you are not a union member dont work here. The entire place is a mess from the very top.

2.0
Jan 2, 2025
Recommend
CEO approval
Business Outlook

Pros

Union benefits & Easy commute to work I guess?

Cons

- Observing and staying in your lane will show how the front office work culture is politically deviant. Most front office staff have a big ego, are naive, and are two-faced. - No room for growth. - This places a task force hub. - The Knickerbocker has a very low employee morale due to poor leadership and hotel operations. - The Front office agents are scapegoats and buy people treats to feel accepted and appreciated. - Many front desk agents hired for PM either quit or were terminated. - A couple of the front office agents have a superiority complex. - The upper management staff has a high turnover. I spoke with one GM at a five-star property in NYC, where I currently work, and they all mentioned properties like the Knickerbocker owned by Highgate are "hell on earth." - The front office staff, except a few, has a big ego, is naive, and is very nosey about life outside of work, and they will use you as a scapegoat to protect their professional reputation. - The PM staff is far worse than the AM staff, which is why. They're always micro-managed by the manager on duty. - The AM team front desk staff complain too much when working under pressure and experiencing high calls/check-ins/outs. Their slogan should be "It WuZ bUsY." - The employees will regularly overstep boundaries, inserting themselves unnecessarily into conversations and situations. They misjudge social dynamics, offering unwarranted reassurances or advice and even misinterpreting lighthearted interactions. - I dealt with colleagues who were excessively nosy about my personal life. They often inquired about personal matters such as Living Arrangements, Finances/investments, and Lifestyle Choices.

Viewing 1 - 3 of 13 Reviews

Glassdoor has 13 The Knickerbocker Hotel reviews submitted anonymously by The Knickerbocker Hotel employees. Read employee reviews and ratings on Glassdoor to decide if The Knickerbocker Hotel is right for you.