TouchTunes Reviews | Glassdoor

TouchTunes Reviews

Updated July 10, 2017
45 reviews

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3.5
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Charles Goldstuck
18 Ratings

45 Employee Reviews

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  1. Helpful (3)

    "Opportunities for those who make themselves heard"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support in Schaumburg, IL
    Current Employee - Technical Support in Schaumburg, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TouchTunes full-time (More than a year)

    Pros

    -Collaborative environment, anyone on the team can voice ideas
    -Management listens and provides feedback
    -Senior management is available to discuss current obstacles and employee ideas about how to make the work environment even better

    Cons

    -no 401k match
    -some interdepartmental or interoffice drama


  2. Helpful (2)

    "It Only Got Worse"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TouchTunes full-time (More than a year)

    Pros

    Coworkers are cool to hang out with outside work. Lax dress code- jeans and t-shirts. Music playing in the office. Beer on Fridays.

    Cons

    Working at TouchTunes is demoralizing and at times out right degrading. Inefficiency and dysfunction is the name of the game in pretty much every part of the New York office. Anyone hired below the VP level is treated as easily replaceable headcount hired to purely execute tasks. Despite working hard very few are promoted or recognized for their work because executive management genuinely does not want to see employees grow beyond the role they were hired for.

    Employee morale is low and turnover is high, this speaks for itself. Most coworkers are actively looking for new positions. Any new ideas will get squashed before they reach the table, at some point people stop trying. In fact, expect to have your job threatened if you push for innovation. There have been numerous layoffs for “budget reasons” and vacant positions are left empty without replacements. These are big red flags on the financial situation at TouchTunes.  

    Executive management is a huge disappointment that no one seems willing to address. There’s a large disconnect between executives and “everyone else”. With the lack of communication and very little transparency it’s amazing the company still functions at any level. Upper management spends time dictating orders and micromanaging every single thing instead of leading teams and focusing on strategy. Execs are egotistical and think they’re the only ones who can come up with ideas. The need for controlling every aspect is killing employee moral. Management spends time fighting each other and their subordinates. Management often does not treat employees fairly. Some can work from home, others cannot. Some can come in late and leave early, others get reprimanded for the same behavior.

    No amount of free beer on Fridays will make working at TouchTunes worth it.

    Advice to Management

    After multiple failures to diversify the business it’s time to start listening to employee’s ideas, use one of the company core values and innovate new ideas. Stop pretending that background music is a great new opportunity and become the technology company you claim to be. Treat employees fairly and actually care about the people despite their level. Promote employees from within and incentivize them to stay by firing the issues in upper management.

  3. Helpful (9)

    "A HUGE Disappointment!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook

    Pros

    Nice location in Mid-town Manhattan.
    Casual business dress and jeans optional any day.
    Executive management doesn't seem to worry about the staff completing a normal 8 hour workday.

    Cons

    Where do I start....
    Too many Chiefs and not enough Indians. As a lower level employee you were simply there to execute what you were told and not have any ideas of your own. It was very rare, to have any ideas by the junior staff brought to fruition, however, if you did not contribute ideas, it reflected badly against you. Countless hours were wasted "brainstorming" ideas or trying to be proactive only to be told, "No, that's not how we do things here". Plus, if a junior staff did come up with a great idea, it was then turned over to executive management to "revise or refine" which basically meant that the idea was completely changed. So eventual the junior staff would leave. There was a high turnover rate and anyone continuing to work there felt they were in a dismal environment.

    There seemed to be little recognition that overall, the company provides a powerful consumer product via the sale of MUSIC at a jukebox. They constantly focused on their customer base, who sold the jukeboxes, but little was done to market to the end user, who ultimately has to buy the music in order to make the company profitable.

    The marketing team was bogged down by TWO old school executives, with no clear definition on each of their roles and the constant disagreements on how to market. Along with needing to have COMPLETE authority on all marketing projects, there was always a bottleneck to get things finalized. It was ridiculously disturbing that they defined EVERY minute detail of anything that had to be done, right down to arguments about a shade of purple in a advertisement, or a font type, or a comma in a sentence, or a hyphen for a word.

    Ad sales suffered because management believed in trying to catch only the big fish, which was virtually impossible with barely any brand recognition for the TouchTunes product and executive management was doing nothing to pay attention.

    The creative team, which was brilliant with their innovative ideas and great designs was often forced to change things at the demand of executives, who believed they had a better "eye" for good design.

    There was little trust between executive management and junior staff members, most of which had great forward thinking ideas and could bring the company into a new era of music entertainment, if the old school style of thinking was put to rest and the fresher generation was allowed to actually give their ideas a chance.

    Also, there were virtually no processes in place, no controls when it came to signing off on projects and a great deal of wasteful spending.

    Advice to Management

    Hoping that the new executive management will recognize the staff that drags down the company’s opportunity to shine brightly.

    Pay attention to the fact you can no longer deny your lack of brand recognition with the consumer. That it's time to worry less about your Operators who sell a box for the wall and put a greater focus on the music that is played on those boxes.

    Recognize the junior staff who have a better finger on the pulse of the marketing of the future and the music that moves the generation you need to reach.


  4. Helpful (8)

    "Save yourself and run"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    No one cares if you come in or not
    Lax dress code

    Cons

    There is a lack of push for innovation. A lot of the old heads who have been around for a long time are afraid of change and kill all good ideas. Very dramatic folks in this place. There is so much constant gossip it's like high school all over again.

    Turnover rate is and will remain high.

    Additionally:
    Very low moral
    No 401k match
    Pointless meetings
    Terrible music playing in the office
    Awful music skew (Country)

    Advice to Management

    Hire new creative, experienced, and SMART people that can come in and set direction for an exciting media company.

    Advice to HR: Try to keep from continuously posting fake glassdoor reviews. Who does that?


  5. Helpful (3)

    "Amazing Opportunities for High Performers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in New York, NY
    Current Employee - Vice President in New York, NY
    Recommends
    Positive Outlook

    I have been working at TouchTunes full-time (More than 5 years)

    Pros

    Despite TouchTunes' steady growth over the past 7 years, it still feels like I'm coming to work at a startup most days. TouchTunes has leveraged its financial stability to push the evolution of its product line and expand divisions, so my team is constantly working on something new. If you've got the chops do your job and learn on the go, you'll be rewarded with a career path.

    Cons

    Some initiatives can become lost in the web of executive signoffs, as so many departments can overlap on a single effort. Assign clear project leads to manage approvals to help streamline the process. Also, 401K would be great,

    Advice to Management

    The recent Executive overhaul has proven effective in helping move the ball forward across the board. From Technology to Advertising, the new department heads are a much needed breath of fresh air. They're helping connect departments and seem to trust their teams to do their jobs without micromanaging.


  6. Helpful (1)

    "Professional Growth Opportunities at a Fun Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Professional/Manager in Schaumburg, IL
    Current Employee - Professional/Manager in Schaumburg, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TouchTunes full-time (More than 5 years)

    Pros

    I have worked at TouchTunes for 6 years and have had unbelievable professional growth during this time. TouchTunes is a great place to learn and develop. There are constantly new initiatives and projects for those who are smart and willing to work hard. Executives and management are accessible and supportive. The work environment is pleasant and there are many social activities both in and out of the office - music plays all day, the people are smart and fun and the dress code is casual.

    Cons

    Hours can sometimes be long, but this is not a bad thing when you enjoy your work.
    No matching 401(k) and weak fringe benefits.
    Internal technology needs some updating.

    Advice to Management

    TouchTunes is a great employer. The executive and management teams have the right people in place. Keep going on the path you are on and don't lose the people (at all levels) who have put you there.


  7. Helpful (4)

    "Accounting and finance beware"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accountant in New York, NY
    Current Employee - Accountant in New York, NY
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at TouchTunes full-time (More than a year)

    Pros

    Company culture except in the accounting department

    Cons

    Accounting management, accounting department acts like it is not part of the company, slave like hours and environment

    Advice to Management

    Hire more people
    Jon description greatly different from what actual job became. Was told it would be an entry level accounting position, after 3 months was replaced with an ad for a cap with 5 years experience. Employees not appreciated by countless late nights and hours put in
    Management unresponsive and no guidance or direction for employees. Highly recommend staying away
    No room for promotion with management in spots for over 5 years and no new positions opening up

  8. Helpful (3)

    "Accounting"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Staff Accountant in New York, NY
    Current Employee - Staff Accountant in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at TouchTunes (Less than a year)

    Pros

    culture, music, HR, happy hour fridays

    Cons

    lack of management direction, people are not friendly

    Advice to Management

    train new hires, support new people.


  9. Helpful (1)

    "Retail Technology Leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TouchTunes full-time (More than 3 years)

    Pros

    Leveraging its dominance as the market leader in B2B digital music networks, TouchTunes is leading a retail revolution by leveraging consumer data to deliver targeted entertainment and advertising experiences. It is changing the game - building marketing tools and an ecosystem, including devices, analytics and a micro-services platform to enable automation and 3rd party partnerships to help retailers attract consumers and increase their average spend. TouchTunes operates a Top 10 revenue grossing, play per play consumer music mobile APP (not a well-known fact.)

    Cons

    Under the current CEO, the Company is executing an aggressive revenue grow plan and a legacy software modernization program. It is certainly a delicate and painful process, especially for a midsize company. If you are uncomfortable with change and a fast pace environment where adding or upgrading talent, systems and operations happens regularly, then I do not recommend TouchTunes for you.

    Advice to Management

    I recommend you develop an incentive program to exit employees who cannot make the commitment and/or contribute towards modernizing and growing the businesses. The management's team respect for it's employees has hampered its progress. Evolving TouchTunes' platform into a modern network and global business are massive undertakings, it requires the Company to rethink how it operates and tap into new talent. As a result, the Company must do a better job top-grading by exiting employees, and recruiting and onboarding the next generation of BusDevOps leaders.


  10. "Great company with intelligent, collaborative team and strong passion"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook

    Pros

    I have been with TouchTunes for several months now and have had an overwhelmingly positive experience so far. The teams are highly motivated and focused on building the best products possible and there is little room for distraction. It is a great place to learn from bright colleagues who are more than willing to help and the positive energy in the office seems to be contagious right now. Executives are focused and supportive and are very open to new ideas and harnessing employees' strengths. If you believe you have good ideas, share them! They will be taken seriously. The HR team is very receptive to the needs of its employees and have established a fun workplace environment with recreational events, Lunch & Learns and more. There are very few music tech companies pushing the limits in the way that TouchTunes is and this is a great time to work for a company that is growing and innovating at record pace.

    Cons

    There are a lot of legacy systems which often make it difficult to innovate and iterate products at the highest possible speed, but there seems to be strategies in place to fix this.


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