Does Trace pay their employees well?

According to anonymously submitted Glassdoor reviews, Trace employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Trace. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Trace?

57% of Trace employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trace 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Trace?

Covid-19 Case Investigator (19) , Case Investigator (8) , Covid-19 Contact Tracer (6) , Case Navigator (4) , Analyst (2) , Field Canvasser (2) , Project Manager (2) , Recruiter (2)

What are the pros of working at Trace according to real employee reviews?

"The pay is good for a start" ((in 8 reviews)); "Navigator and coworkers are amazing." ((in 6 reviews)); "Trace is very professional, provides great training, and has amazing supervisors and support staff." ((in 3 reviews))

What are the cons of working at Trace according to real employee reviews?

"Management, training, communications, mass lay offs weekly" ((in 2 reviews)); "The few folks in leadership who I did have good experiences with acknowledged some of these failures within leadership." ((in 1 reviews))

What are employees saying about Trace layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Trace layoffs and their outlook for job security at Trace in 2026.

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Trace

Now known as AM

Trace reviews

3.6

57% would recommend to a friend

(65 total reviews)

Retired LLC Corp

62% approve of CEO

44% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.5

Compensation and benefits

3.3

Culture & values

3.3

Career opportunities

3.2

Work/Life balance

3.0

Senior management

Trace has an employee rating of 3.6 out of 5 stars, based on 65 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trace employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

65 reviews

1.0

Aug 14, 2025

Great Brand - Terrible Culture

Regional managing director

Recommend

CEO approval

Business Outlook

Pros

Good brand, cool niche and massive empowerment of young Africans

Cons

Blame is the name of the game… No clear structure or processes and the Founder/CEO micromanages everything, wants to approve everything and makes all decisions emotionally… sad for a company with such powerful legacy.

5.0

Nov 8, 2024

Great

Sales development representative (sdr)

Recommend

CEO approval

Business Outlook

Pros

Five stars. great place to be

Cons

hard to balance everything at times

3.0

Sep 27, 2024

Enterprise CSM

Enterprise customer success manager

Recommend

CEO approval

Business Outlook

Pros

Fully remote, lots of autonomy, unlimited PTO, high-paying base, and decent bonus structure.

Cons

Little to no culture from several rounds of layoffs, low morale, unrealistic quotas, no opportunities for career advancement. Sales team is shrinking fast.

Viewing 1 - 3 of 65 Reviews

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Great Brand - Terrible Culture

Great

Enterprise CSM

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