UMR Reviews | Glassdoor

UMR Reviews

Updated January 9, 2018
34 reviews

Filter

Filter

Full-timePart-time

2.7
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Jay M. Anliker
16 Ratings

34 Employee Reviews

Sort: PopularRatingDate

  1. "Lead Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Customer Service Representative in Wausau, WI
    Current Employee - Lead Customer Service Representative in Wausau, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UMR full-time (More than 3 years)

    Pros

    Good leadership, Flexible schedule, work-from-home opportunities

    Cons

    Difficult to advance due to ladder payscale structure

    Advice to Management

    Change the payscale structure


  2. "Extremely Dysfunctional, High Stress"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tier Two Customer First Representative in Wausau, WI
    Current Employee - Tier Two Customer First Representative in Wausau, WI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at UMR full-time (More than a year)

    Pros

    8 paid company holidays per year and weekends off plus PTO. Company matches charitable giving.

    Cons

    Company violations and HR did nothing.
    You feel like you can never get a handle on the job and then things change.
    Put under a microscope and penalized heavily for minor mistakes.
    Miscommunication, lack of communication and incorrect information given to CFR's

    Advice to Management

    Don't give CFR's projects/claims processing between calls. Stop putting down men.

  3. "Great Company after 1 year of employment."

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at UMR full-time

    Pros

    Competitive pay and benefits
    Plenty of opportunities for growth

    Cons

    Difficult getting help from FMLA until you've been there a year.


  4. "High turn over because not enough training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Cincinnati, OH
    Former Employee - Customer Service Representative in Cincinnati, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at UMR full-time (More than a year)

    Pros

    Benefits were ok for todays marketplace. The pay was fair.

    Cons

    You are not given enough training to do the claims. You are also not given enough time if any off the phone to process claims correctly. This is why the members and physicians billing office staff are always mad when they call in. The claims that need to be manually adjusted are on the backburner. If you take to long to do it, they say do it later. Then when you do it wrong because you were not given time to do it correctly you will get on a write up. Or if your calls are too long because you are helping the members because they already called three others times. Then you will get a write up for your call handle time being too long.

    Advice to Management

    Give more claims training, more time off the phones for the tier two reps to be able to focus on processing the claims they told people on the calls they would get adjusted. Waiting six months or longer is outrageous for claims to be adjusted. UMR will never help you get your score up. UHC you need to gibe UMR customer service in Cincinnati ohio a over haul. They worry about the call handle time more than getting the calls handled correctly. A lead told me all the callers have a "story". The strory is UMR isn't paying the claims correctly and they don't care. The physicians are not in thier networks and the members are stuck with whatever benefits the employer picks out. The employer doesn't care if it takes to long for the claims to be paid because they are self insured and don't want to pay the claims anyway.


  5. "Worst job I've ever had!!! I would give zero stars if I could."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Customer Service Representative in Bothell, WA
    Former Employee - Claims Customer Service Representative in Bothell, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at UMR full-time (More than a year)

    Pros

    Monday thru Friday. Set schedule.

    Cons

    Minimal call training and what you're trained for is NOT what you get when you actually get a phone call. Management helps for a week with questions and then after that, makes you feel like an idiot if you ask them a question. 95% of the time, people call in pissed cause this is the 3rd time they've had to call because a rep says they will fix a claim, and then never does.

    Claims training is completely bogus. You just read material and barely get to do any hands on training. By the time you are out on the floor, you have no idea what you're doing and are threatened if you don't process so many claims a day, then you are on probation. All the while, you are STILL on the phone taking phone calls all day long, trying to fix the enormous problems that come from the calls, and have to process claims on the side. Literally the worst place I've ever worked. It doesn't get better with time either. I was there for a year and week by week, it was more awful than the week before.

    Advice to Management

    Actually HELP your staff. Telling them to read a P&P while they are on call instead of giving them answers is not only setting us up for failure for our call time but not benefiting the customer due to the wait. Train us for what we actually need to know. Help us when we have horrible phone calls and need back up. I can't count how many times a manager said "No, you need to deal with it." Pay your staff for what they are worth. Horrible pay and horrible raises.


  6. "Claims Service Representative - Telecommuter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Claims Service Representative in Wausau, WI
    Former Employee - Senior Claims Service Representative in Wausau, WI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at UMR full-time (More than 10 years)

    Pros

    Worked from home, liked customer service part, great PTO

    Cons

    Impossible to balance claims and customer service production and quality metrics. Micro-management was ridiculous! I always felt like I was just a number to them and never really felt valued. Because I worked from my home out of state, I always felt they were searching for things that I was doing wrong instead of valuing all the MANY things that I did right.

    Advice to Management

    The people who are on the bottom are the most important - especially those interacting with customers on a daily basis! Stop micro managing where it isn't needed!


  7. "Awesome awesome awesome company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Consultant in Wausau, WI
    Current Employee - Client Service Consultant in Wausau, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UMR full-time (More than a year)

    Pros

    Support is amazing. People are always willing to help. Industry leader which makes it easier to do the job with the clients we serve.

    Cons

    2% raises aren't cool. And promotions based on gender is what I fear has happened. Still investigating ,but it's seeming to be the case.

    Advice to Management

    Make sure you are fair

  8. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Analyst in Bothell, WA
    Former Employee - Claims Analyst in Bothell, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at UMR full-time (More than a year)

    Pros

    Unlimited overtime and room for advancement.

    Cons

    Very stressful if you do not meet your goals.

    Advice to Management

    Try to lower stress for employees


  9. "This job is only worth it for the money"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer First Representative in San Antonio, TX
    Current Employee - Customer First Representative in San Antonio, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at UMR full-time (Less than a year)

    Pros

    -Good starting base pay
    -Good support system for roles
    -They promote from within

    Cons

    -Poor healthcare options
    -Corporate culture, very small room for change
    -Very strict unforgiving rules that don't take into account personal issues
    -They promote from within if you are willing to wait years for the promotion or change in department
    -Responsibility increases while pay may not increase for Hybrid CFRs which is the next level for any entry level CFR


  10. "Solid company with good people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Strategic Account Executive in Wausau, WI
    Former Employee - Strategic Account Executive in Wausau, WI
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at UMR full-time (More than 3 years)

    Pros

    As part of the UnitedHealth family, it's a fairly solid company in a growing area

    Cons

    It was losing a bit of the original culture when I left as it became more assimilated into the UnitedHealth cuture...not entirely a con.

    Advice to Management

    Hire manager/directors that have a work/life balance that can lead teams via positivity and more fun...something that was missing while I was there.


Showing 34 of 35 reviews
Reset Filters