Virgin Holidays Limited Reviews | Glassdoor

Virgin Holidays Limited Reviews

Updated August 9, 2017
62 reviews

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2.8
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Joe Thompson
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62 Employee Reviews

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Pros
  • People, benefits, culture, pension, work life balance, flexibility (in 4 reviews)

  • Great travel benefits which include free flights and upgrades (in 6 reviews)

Cons
  • Be good to see more senior management coming around the retail stores (in 5 reviews)

  • New starters get two weeks of "training" before thrown on the phone, no support from anyone and left alone (in 4 reviews)

More Pros and Cons

  1. "Service Delivery Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits and great people.

    Cons

    Not enough room for advancement.


  2. Helpful (3)

    "I see NOTHING has changed!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Concierge Representative in Anaheim, CA
    Former Employee - Concierge Representative in Anaheim, CA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Virgin Holidays Limited part-time (More than a year)

    Pros

    Flight benefits, PERIOD!! I was not in it for the paycheck...that was barely enough to pay for all the stuff needed to do the job!!!

    Cons

    PEOPLE PEOPLE PEOPLE!! Reading through more recent reviews I see your promises to take these comments to the next meeting....but the reviews are getting WORSE so obviously you've done NOTHING!! I could live with poor pay... that wasn't my reason to work...but being bashed daily by people who were more concerned with their own power trip than anything else was unbearable! And when I voiced my opinions on how to improve the process....they fire me!! DON'T WORK HERE....you are worth so much more!!!

    Advice to Management

    Hey here's an idea....why don't you actually read the comments and DO what you SAY you're going to do!!!!

    Virgin Holidays Limited Response

    Aug 10, 2017 – Recruitment Manager

    Thank you for taking some time to post a review, we can certainly see that you feel let down during the time that you were working at Virgin Holidays and we are sorry to read feedback of this nature... More

  3. Helpful (4)

    "Concierge Agent/ Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Concierge in North Las Vegas, NV
    Former Employee - Concierge in North Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Virgin Holidays Limited full-time (More than 8 years)

    Pros

    Benefits. Company Car. Free Flights.

    Cons

    Poor management. Unmanageable workload. Unrealistic expectations. You are only as good as your last sale and easily disposed of.

    Advice to Management

    Be realistic in your expectations and care about your employees.


  4. Helpful (1)

    "Orlando"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Virgin Holidays Limited full-time

    Pros

    Friendly people to work with.

    Cons

    Could do better in the training department.

    Advice to Management

    Hire more people


  5. "NEUTRAL"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Money was ok for the time

    Cons

    Job was boring not that exciting

    Advice to Management

    More exciting projects

    Virgin Holidays Limited Response

    Feb 5, 2016 – Recruitment Manager

    Thank you for posting your review, it is good to see that you recommend Virgin Holidays as a place to work.
    We are sorry to hear that you did not enjoy your particular role with the company and... More


  6. Helpful (4)

    "Sales Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Delivery Representative in Orlando, FL
    Former Employee - Service Delivery Representative in Orlando, FL
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Virgin Holidays Limited full-time (More than 5 years)

    Pros

    I had an amazing experience in the many years I was with Virgin. The family and friendly work environment made it an amazing place to grow and work. The benefits offered were top notch I do miss those.

    Cons

    Overworked and underpaid is a life for no one, and Unfortunately living check to check is what we all experienced. Virgin highly underpays for talent. Its almost like because your a Virgin employee you carry a higher standard in the industry but carry a much smaller bank account. Way to many things to deal with on a daily basis to be paid in peanuts. Sometimes walking over a penny to pick up a dollar is a much better way to live. This is 100% the main reason why I left.

    Advice to Management

    Richard Branson states it best
    "treat your employees the way you want them to treat your customers"

    After a while being there I soon realized the minimal opportunity for growth thus keeping me unhappy and very underpaid.

    Virgin Holidays Limited Response

    Jul 27, 2015 – Recruiter

    Thank you for taking the time to share your thoughts about your experience of working at Virgin Holidays. We always listen to feedback and I have passed your comments about the lack of progression... More


  7. Helpful (4)

    "Trying to be diplomatic...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Concierge Representative in Los Angeles, CA
    Former Employee - Concierge Representative in Los Angeles, CA
    Doesn't Recommend

    I worked at Virgin Holidays Limited part-time (More than a year)

    Pros

    Flight benefits are only real pros to this position. Representing the Virgin brand was a pro in my mind, but not in reality due to lack of management support and encouragement.

    Cons

    Part-time job with poor pay requiring full-time effort to be effective. No proper training....all on-the-job sloppy training. Employees reprimanded for mistakes they were never trained how to deal with. Employees asked to be flexible but nothing appreciated.

    Advice to Management

    Local supervisor/area manager afraid of honest opinions about processes... what was working, what was not, and how it could work better. Just because employees are in a position for any length of time does not mean they will be good at supervising others. Making small disagreements into firable offenses on an employee who gave their all to this company is ludicrous! Especially when ALL customer feedback was excellent and employee had highest office sales every month. The "culture/values" on local level are not in line with those described on company advertising.

    Virgin Holidays Limited Response

    Jan 15, 2015 – Resourcing Manager

    Thank you for your feedback, I appreciate the time that you have taken to place your review.
    We take our training very seriously and we’re sorry to read your concerns. We are passionate about... More

  8. "Enjoyable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Virgin Holidays Limited full-time (More than a year)

    Pros

    Nice People, great atmosphere, enjoyable work

    Cons

    no considerable cons I can think of. Normal cons of the office


  9. "Administration"

    StarStarStarStarStar
    Current Employee - Administration in Las Vegas, NV
    Current Employee - Administration in Las Vegas, NV

    I have been working at Virgin Holidays Limited part-time (More than 3 years)

    Pros

    Recreational benefits such as flight benefits and opportunities to go to free shows and tours.

    Cons

    Most positions are part time and you do not get paid enough


  10. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Virgin Holidays Limited full-time

    Pros

    Positive, collaborative atmosphere. Nice working environment. Lots of energy and openness to new ideas. Great quality people to work alongside.

    Cons

    Staff benefits are a bit hit and miss and parking can be tricky.


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