Virgin Holidays Limited Reviews

Updated Jul 28, 2020

To filter reviews, or .
3.8
77%
Recommend to a Friend
87%
Approve of CEO
Virgin Holidays Limited Managing Director Joe Thompson
Joe Thompson
42 Ratings
Pros
  • "Supportive management team, great development, great incentives, overseas trips, great staff travel benefits(in 13 reviews)

  • "free flights - great staff travel(in 11 reviews)

Cons
  • "Constant restructures leave you rebuilding relationships with line managers and senior management every few months(in 12 reviews)

  • "Poor pay , no full time work opportunities, poor management, no health benefits(in 6 reviews)

More Pros and Cons
  1. "Service Delivery Supervisor"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Virgin Holidays Limited

    Pros

    Great benefits and great people.

    Cons

    Not enough room for advancement.

  2. Helpful (2)

    "Poor pay"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Concierge 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Virgin Holidays Limited part-time

    Pros

    Paid time off , flight benefits

    Cons

    Poor pay , no full time work opportunities, poor management, no health benefits


  3. Helpful (4)

    "Awful Company"

    1.0
     

    I worked at Virgin Holidays Limited

    Pros

    Flight Benefits are Very Good

    Cons

    Bullying of staff commonplace and happens routinely

    Continue reading
  4. Helpful (1)

    "Current salary for concierge at Virgin Holidays"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     

    I have been working at Virgin Holidays Limited

    Pros

    Free car for business and personal, stand by flights for the cost of taxes, ability to make as much as possible in sales

    Cons

    Not great on communications from corporate to local

    Continue reading
  5. Helpful (1)

    "Concierge"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Concierge in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Virgin Holidays Limited part-time for more than 3 years

    Pros

    air travel benefits, paid time off

    Cons

    poor pay, part time only, no healthcare, no room for advancement, no promotions or bonuses, no company parties, no employee appreciation, poor management, no communication from upper management, no training, learn as you go culture

    Continue reading
  6. Helpful (1)

    "Business Oriented"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Concierge 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Virgin Holidays Limited part-time for more than a year

    Pros

    Staff is enrolled in travel benefits. (One Star) A staff vehicle is provided (One Star) (Two Star Total)

    Cons

    No Employee appreciation. Business oriented. Focus is on sales. Management does little to keep employees motivated/happy. When pay is brought up, they shoot financial concerns down with remarks about sales and make you feel like you are paid royalties compared to other markets with lower minimum wages. When you try to take time off they look down upon it and will make you feel like you do not deserve to go on time off.

    Continue reading
  7. Helpful (4)

    "I see NOTHING has changed!!"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Concierge Representative in Anaheim, CA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Virgin Holidays Limited part-time for more than a year

    Pros

    Flight benefits, PERIOD!! I was not in it for the paycheck...that was barely enough to pay for all the stuff needed to do the job!!!

    Cons

    PEOPLE PEOPLE PEOPLE!! Reading through more recent reviews I see your promises to take these comments to the next meeting....but the reviews are getting WORSE so obviously you've done NOTHING!! I could live with poor pay... that wasn't my reason to work...but being bashed daily by people who were more concerned with their own power trip than anything else was unbearable! And when I voiced my opinions on how to improve the process....they fire me!! DON'T WORK HERE....you are worth so much more!!!

    Continue reading

    Virgin Holidays Limited Response

    August 10, 2017Recruitment Manager

    Thank you for taking some time to post a review, we can certainly see that you feel let down during the time that you were working at Virgin Holidays and we are sorry to read feedback of this nature. Staff wellbeing is very important to us and we do share feedback that comes via this site with relevant Managers in the business, and will continue to do this. We conduct engagement surveys with our teams and have seen some positive feedback in combination with some areas that we would like to improve on. It is important for us to know how staff feel working for us and we will continue to monitor engagement to ensure continuous support across our teams and to optimise our customer journey. We certainly wish you well for the future.

  8. Helpful (5)

    "Concierge Agent/ Rep"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Concierge in North Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Virgin Holidays Limited full-time for more than 8 years

    Pros

    Benefits. Company Car. Free Flights.

    Cons

    Poor management. Unmanageable workload. Unrealistic expectations. You are only as good as your last sale and easily disposed of.

    Continue reading
  9. Helpful (2)

    "Orlando"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook

    I have been working at Virgin Holidays Limited full-time

    Pros

    Friendly people to work with.

    Cons

    Could do better in the training department.

    Continue reading
  10. Helpful (1)

    "NEUTRAL"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Virgin Holidays Limited

    Pros

    Money was ok for the time

    Cons

    Job was boring not that exciting

    Continue reading

    Virgin Holidays Limited Response

    February 5, 2016Recruitment Manager

    Thank you for posting your review, it is good to see that you recommend Virgin Holidays as a place to work. We are sorry to hear that you did not enjoy your particular role with the company and will pass on your comment to management regarding more exciting projects. However we can confirm that personal development is an important focus at Virgin Holidays, we like to encourage employees to explore development opportunities within the company wherever possible, and to discuss their progress and career aspirations during their monthly and annual performance reviews. Thank you once again for posting your review.

Found 132 reviews