Voxdata Reviews | Glassdoor

Voxdata Reviews

Updated April 28, 2017
29 reviews

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2.7
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10 Ratings

29 Employee Reviews

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  1. "Great!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support in Montreal, QC (Canada)
    Former Employee - Technical Support in Montreal, QC (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Voxdata full-time (More than a year)

    Pros

    Good paycheck, there are no sales required and no Average Handle Time.

    Cons

    Nothing really. The schedules are 40 hours per week and you might work evening and weekends shifts at the beginning.

    Advice to Management

    Keep giving free Skittles all the time!


  2. "Great if you're okay with CS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Montreal, QC (Canada)
    Current Employee - Customer Service Representative in Montreal, QC (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Voxdata full-time (Less than a year)

    Pros

    The staff is very friendly and understanding, there's way less KPIs than at other CS firms.

    Cons

    The salary is below the industry standard, which is kind of addressed through bonuses. Those bonuses are hard to achieve.

    Advice to Management

    Keep it on, maybe increase salary a tad.

  3. "Don't waste your time!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Outbound Sales Agent in Montreal, QC (Canada)
    Former Employee - Outbound Sales Agent in Montreal, QC (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The location in MTL office is good. Actual Downtown area, ease of transportation such as public transit and vehicle access.

    Cons

    Does not provide adequate training to employees! VoxData is not a company that encourages you to be a better worker. Their quotas in their sales are unreasonable and they don't help you to grow with the job and with the company!

    Advice to Management

    More extended training periods (1 week to 1 month),
    More job opportunities to grow inside the company (training and managerial positions)
    Give reasonable quotas to sales projections.


  4. "Customer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Montreal, QC (Canada)
    Current Employee - Customer Service Representative in Montreal, QC (Canada)
    Recommends
    Positive Outlook

    I have been working at Voxdata full-time (Less than a year)

    Pros

    Great policy flexibility and satisfied customers.

    Cons

    Bad bonus system making the wage less appealing.


  5. "As a Customer Service Agent For over a year and a half The department we work under has an understanding of our needs."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    From Upper Management right down to the Agents, everyone is very friendly, helpful and most of all approachable.
    Management DOES LISTEN to concerns and needs. They do go above and beyond to help.

    Cons

    Gotta admit, better chairs could help!
    And actual assigned seats are a great idea for others having a comfort zone like that 1 cool friendly guy there.

    Advice to Management

    Regardless of disgruntled former agents,
    Think of all the ones that are around and know we have your back.


  6. "Great place to work at"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management
    Current Employee - Management
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Voxdata full-time (More than a year)

    Pros

    - The atmosphere is so great and positive
    - There is a lot of team work
    - Upper management are very dedicated and understanding. It shows that they want the best for their employees and listen to them
    - Coaching are done in a positive and respectful way.

    Cons

    The color of the carpet is pretty intense but when you are down to criticising the color of the carpet...it just goes to show how great the company you are working for is!!


  7. "Great work place overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    I have been working at Voxdata part-time

    Pros

    Lots of dynamic and king people, mostly young adults
    Great position downtown Montreal, in a beautiful building
    Company that is constantly putting effort to get better, great improvement in the last years
    Wages are good for most campaigns

    Cons

    Can be a bit stressful but perfectly manageable
    Lack of organisation in some areas of management

  8. "Telemarketing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ontario in Toronto, ON (Canada)
    Current Employee - Ontario in Toronto, ON (Canada)
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great atmosphere and fun environment to work at. Lots of young ambitious people in university or college.

    Cons

    Management does not provide the necessary tools and training required to advance. Very operational and tactical.

    Advice to Management

    Provide better, more enhanced training for employees. Corporate culture is great but it would help to have more team meetings to discuss objectives.


  9. "good place to work at"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Leader in Montreal, QC (Canada)
    Current Employee - Leader in Montreal, QC (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Nice ambiance, good colleges. well located in downtown Montreal

    Cons

    not directly connecting to public transportation

    Advice to Management

    none


  10. Helpful (1)

    "not happy with the way they terminated my employment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Voxdata part-time (Less than a year)

    Pros

    very flexible schedule, very good for students.

    Cons

    they terminated me for the wrong reasons. i cant file a complaint since im only working there for less than 2 months. They close their eyes and ignore those agents who dont work and who are troublemaker, while they dont pay attention to good agents.

    Advice to Management

    you keep agents that dont work and talk around all the time while you terminated people who actually work and take calls.


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