Waiter.com Reviews | Glassdoor

Waiter.com Reviews

Updated February 6, 2017
18 reviews

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Full-time Part-time

3.1
Star Star Star Star Star
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Craig Cohen
9 Ratings

18 Employee Reviews

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  1. "Awesome place to make an impact and gain experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing
    Former Employee - Marketing
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Waiter.com full-time (More than 5 years)

    Pros

    Very supportive and accessible leadership team; open-door policy and you feel that they care for your professional and personal growth
    Casual environment where ideas are welcome
    Diverse team that plays well together
    Learn a lot of new skills and you can make an immediate impact to the company vs working for a big "corporation" where you're just a small fish in a big pond

    Cons

    Still growing so there's always room for refinement; just have to learn to deal well with ambiguity at times
    You sometimes have to wear a lot of different hats and work well independently (leadership is there if you need it but you should know how to come up with solutions on your own)
    Operates lean and scrappy so don't expect to chill and do the bare minimum (you will stand out if you do)

    Advice to Management

    Keep balancing the hard work with some fun to maintain morale
    Would love to see the company scale nationwide!


  2. "Operations Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager
    Former Employee - Operations Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Waiter.com full-time (More than 10 years)

    Pros

    LEAN company which allowed easy access to all levels from all levels in the organization.
    CEO is open to ideas and suggestions from everyone and follows through with an open door policy
    Committed to to grow/promote from within and works to identify and develop skills and strengths in every employee
    Committed to transparency and keeping everyone at the company informed with plans and the state of the company

    Cons

    the need to be as optimized and streamlined as possible for every shift every day can lead to stress, but also keeps the job exciting and prevents stagnation
    hard work is rewarded but at times you need to make certain you promote the hard work that you do


  3. "Waiter.com delivery driver"

    Star Star Star Star Star
    Current Employee - Delivery Driver in Sunnyvale, CA
    Current Employee - Delivery Driver in Sunnyvale, CA
    Approves of CEO

    I have been working at Waiter.com part-time (Less than a year)

    Pros

    There is very little supervision. Opportunities to make tips and you are reimbursed for gas/mileage as well as cell phone data use

    Cons

    Inevitable wear and tear on car and you have little control over how far you drive. First come first serve basis

    Advice to Management

    Emphasize driver gratuity more


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  5. "Terrible Pay, a ton of favorism and immature supervisors."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Delivery Driver in Santa Clara, CA
    Current Employee - Delivery Driver in Santa Clara, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Waiter.com full-time (More than 8 years)

    Pros

    Flexibility. I'm trying to think of more pros, but I just can't.

    Cons

    The Flexibility comes at a cost if you're working both shift. You either come early and play the lottery game, or you come in on time and not get work or get work that will cost you more money than you're getting paid back in gas. You can sit there for 10 hours a day and make nothing. This will all depend on how much you're liked there. There are no growth in this company and they treat you as expendables. You will spend on average of 300-400 dollars on gas per pay check, and your paycheck can be 600 dollars. You're making 200 dollars for 2 weeks working over 6-10 hours a day. You use your own car and the maintenance cost builds up really fast. Unless you're being favored, this job will cost you money to work.

    Craig is a nice guy, but he needs to pay attention to his drivers because dispatchers don't care about their drivers.

    Advice to Management

    Ever wonder why the quitting rate is so high? Talk to your drivers and listen to them. Pay your drivers and cut the ego.


  6. "Small, friendly environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Waiter.com part-time

    Pros

    You get used to co-workers quickly as they are very welcoming

    Cons

    Gets a little too busy with a lot of orders coming at the same time


  7. "Customer Service Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Mountain View, CA
    Former Employee - Customer Service Specialist in Mountain View, CA
    Recommends
    Positive Outlook

    I worked at Waiter.com full-time (More than a year)

    Pros

    Decent pay. Casual dress code. Cross training in a lot of departments.

    Cons

    Schedule based on needs of office and constantly changing.

    Advice to Management

    Do set schedules.


  8. Helpful (1)

    "Patch work company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Delivery Driver in Sunnyvale, CA
    Current Employee - Delivery Driver in Sunnyvale, CA
    Doesn't Recommend
    Neutral Outlook

    Pros

    They do allow you to siign up for linch and dinner, the prime delivery timez. They do claim to pay hourly and cover some gas and mileage costs.

    Cons

    They are just getting thier app together and there is a mointain of convoluted paperwork to match to your app and texting so eveything is done three timez instead of once.You are expected to be there an hour before your shift begins to get the "good" orders. You sre lucky to get two or three medium to large corporate orders per shift. Your paid time may only be one or two hours per shift.
    The highest paid favorite worker said he makes 700 per week or so. Favoritism gets you more hours ans orders. Many companies do not tip at all.
    You are expected to keep large bad smelling bags in your car or home along with cart and roof sign.
    Thogh some work "remotely" you are expected to go to sunnyvale twice a day and wait around for orders. You only start being paid minimum wage 15 min before picking up your order.
    They have you do 4 training shifts because of the convoluted way it is organized it actually takes thst long to figure out the tangled up system.
     The range for distance from pick up to delivery is so vast that the food arrives soggy.

    Advice to Management

    Organize quadrants for distance so it makes more sense. Do not allow orders to restausrants 35 minutezs from delivery point. Get the app working so people can pick up from different and closer starting points. Reduce paoereork by getting the app fully functional. Do not play favorites but expidite to nearest driver.
    Do not have every driver come to dispatch room and watch them sort through orders for an hour twice a day.


  9. "Lousy internal communication"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Driver
    Former Employee - Driver
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Company matches 401k up to 5%, flexible spending account, Kaiser insurance, good $$ per delivery

    Cons

    No vacation/PTO for full time drivers, frequent errors on paychecks, ineffective communication regarding policies and driver bonuses, restaurants are frequently behind schedule and will make you wait, CEO is unfair, no annual performance reviews, company does not seek feedback from its drivers

    Advice to Management

    Upper management be on the "same page" when it comes to policies and incentives set by the company


  10. "Waiter"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Decent rate of pay hour-hour

    Cons

    Hours were juggled apart often


  11. "driver"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Driver in Mountain View, CA
    Former Employee - Driver in Mountain View, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Waiter.com full-time (More than a year)

    Pros

    Easy money and flexible hours. There are lunch and dinner shifts so you can choose what shifts you are able to work. The money is good if they hook you up with good orders, but a lot of favorism goes on.

    Cons

    not much room for growth within the company. most people start off as a driver and work their way up to a dispatcher. Supervisor position is open if the current one leaves the company or gets demoted. Dispatchers show a lot of favorism by giving out the best orders to people that they like. If dispatchers hate you, you will make like $1800-1900 a month while you still gotta pay for your own gas and car maintenance. The CEO is a pretty cheap guy so you don't get much of a raise. The turnover rate is super high because most people hate the job

    Advice to Management

    treat your employees better, everyone is trying to make a living



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