iProcess Online Reviews | Glassdoor

iProcess Online Reviews

11 reviews

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Full-time Part-time

2.5
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Clifford Harris
4 Ratings

11 Employee Reviews

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  1. Helpful (1)

    "A rough start has turned into a smooth road..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Treasury Accountant in Baltimore, MD
    Current Employee - Treasury Accountant in Baltimore, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at iProcess Online full-time (Less than a year)

    Pros

    Opportunity to offer your opinion without getting in trouble. Lots of learning that occurs every single day. Great benefits including a membership to the gym. Flexible schedules, including a late shift that works well when you are not a morning person. Variety, the days are never boring. Free parking and a really cool office, although you'd never know it from the outside of the building.

    Cons

    Learning to drop everything you are doing because a different client calls and wants everything immediately. You have to be able to juggle a lot of different things at the same time. Advancement has been a little slow because they feel that you really have to put your time in where you are in order to move up. Overtime has to be approved so if you're hourly and count on extra hours, this is not the place. Some of the clients can be demanding...

    Advice to Management

    More formalized training. Although OTJ training is good, having a quiet environment to learn in where there is no pressure to work at the same time is important. More fun events, they seem to have stopped recently.


  2. Helpful (2)

    "It's a real shame"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Baltimore, MD
    Current Employee - Anonymous Employee in Baltimore, MD
    Recommends
    Positive Outlook

    I have been working at iProcess Online full-time

    Pros

    Casual yet hard-working environment, great employees, excellent benefits and opportunity for growth.

    Expectations are based on what employees present as their skill set and follow up is consistent.

    There is a lot of comraderie between the team members and everyone is willing to pick up and help anyone else. Learning is encouraged and most people are certified in their respective field or working on their certification.

    Cons

    Unfortunately, there have been situations recently where new employees have mis-represented their skill set and were clearly unable to perform in the position for which they were hired. This sets off the entire balance of the teams and because the company is small, it's difficult to recover without having other employees pick up the slack until a replacement can be hired.

    Advice to Management

    Be more diligent in your hiring practices and perhaps do more testing to make sure that new hires are really capable of doing what they say they can. There are also personality tests that can help with vetting out people who are going to be team players versus people who only come in for the sake of him/herself.


  3. Helpful (1)

    "Steer clear from this company!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Baltimore, MD
    Current Employee - Anonymous Employee in Baltimore, MD
    Doesn't Recommend
    Neutral Outlook

    I have been working at iProcess Online full-time

    Pros

    Atmosphere can be fun at times (except when upper management is in a foul mood). Almost everyone is young (mid to late 20's) so it's easy to make friends. Location is great, especially in the warmer months, but I'm pretty sure they are moving their office in the near future. Casual dress code.

    Cons

    Nothing is ever good enough for this company. Upper management will always tell you what you're doing wrong, but never praise you for doing a good job. Everyone feels like they are not appreciated. There is a ridiculous amount of turnover - you make one mistake, you're out.
    Work/life balance is non-existent. The hours are ridiculous. Upper management expects your life to revolve around iPO. There were employees who would work until 7-8 at night, and then bring work home and work nights and weekends, and that still was not enough.
    Nothing is ever their fault - they are always trying to blame someone else if something goes wrong with a client. Usually you will get an email from upper management belittling you and making you feel worthless. And they always have to copy the entire department, as if getting a nasty email berating you isn't embarrassing enough.

    Unless you don't mind working ridiculously long hours and never feeling appreciated, I would not accept an offer here.

    Advice to Management

    When you read or hear negative things about your company, take it into consideration. Stop trying to blame everyone else and look at what YOU are doing wrong.
    The nasty emails that are sent out on almost a weekly basis do nothing but get your employees angry, especially when it is clearly about one person and you send it to the entire office. Stop threatening. It does nothing but make your employees not care about the company or the work they do for their clients.


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  5. "Don't take the job offer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Baltimore, MD
    Former Employee - Anonymous Employee in Baltimore, MD
    Doesn't Recommend
    Negative Outlook

    I worked at iProcess Online full-time (Less than a year)

    Pros

    The happy hours and other celebrations were a lot of fun. The office was young, so you made friends with fellow employees very easily. The location was also great as it was the downtown area yet had free parking, and you could spend your lunch breaks relaxing on the pier just a few steps away.

    The dress code was fairly casual. Employees would wear jeans anywhere from one to five days a week.

    The "pods" (cubicles) were also nice, as they were not the usual cubicle style. They were only about four feet tall, so you could easily talk to others around you-- you were not confined by six-foot grey walls.

    Cons

    Employee dissatisfication was off the charts. No one enjoyed their job and everyone was either actively looking for a new job or in the process of doing so. There was no proper training, and it was more of a "figure it out on your own" methodology. Yet, if you made a mistake, you could spend the afternoon crying in a bathroom stall for they way you were treated. Management wanted to hire people who were inexperienced in the field so they could train them into their own ways, yet no actual training took place. Because of this, employees went into work every morning not knowing if they'd make it through the day without being fired.

    Employees constantly felt that a black cloud was hovering at all times, just looking for you to make the wrong move to give them the opportunity to reprimand you, sometimes even fire you. The amount of negative emails from management were also high as when something was done incorrectly, instead of advising as to how to fix it, they chose name-calling and rude, unprofessional emails to handle it.

    Management constantly scolds (usually via email) for gossip among the employees. In reality, its among management. They talk poorly of all employees, usually after hours when some of the "hard-working" employees are still in the office, and sometimes even openly to other employees.

    Then of course there's the hours. Upon taking the job, employees are usually told 8:30 to 5:30, yet don't leave at 5:30 because you'll be thought of as lazy and "not a productive member of the team." And lunch breaks are frowned upon too, so expect to eat lunch at your desk 90% of the time.

    As a result of all these items, people were constantly fired, or if they had the chance to beat them to it, they quit. Employee turnover was unbelievably high, with many employees lasting no more than a few months.

    Advice to Management

    Focus on your employee satisfaction. Members of management constantly belittle their employees and make them feel as if they're not a valuable member of the team. When the employees have little confidence in their job, they are likely to do it poorly. If you want the work to be done correctly, you need to ensure that your employees are comfortable in their job. Everyone likes to be appreciated, and constantly scolding them for mistakes without assisting them in preventing or correcting them is not the way to handle it.


  6. "Overworked and not appreciated"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Baltimore, MD
    Former Employee - Anonymous Employee in Baltimore, MD
    Doesn't Recommend

    Pros

    Very flexible hours, even though overtime was often neccesary. If overtime is needed, the company does not hesitate to allow you to work it. Located on an impressive waterfront campus overlooking the Inner Harbor. Small company, fun parties. They are willing to give their employees dedicated responsibilities that they can be proud of.

    Cons

    Though you were only supposed to work an 8 hour day, days typically turned in 13 hour shifts without lunch in order to get work done. Understaffed, not willing to hire more employees unless someone is fired or quit. Always in fear of loosing job no matter how long you've been there. High turn-over rate. Rude to their clients. It was difficult to get days off. Say they are willing to train and will allow you to take on more responsibility, but do not allow others enough time to learn a new task/job before they give up on the person. Employees are typically thrown to the wolves. I had done very well at the company; however, I have seen many others fail from being overwhelmed and afraid to ask for help or training. Management tended to be very intimidating with little patience. Parking is very competitive. Furthest parking spot takes about 10 minutes to reach the offices.

    Advice to Management

    Leadership needs to focus more on employee satisfaction and they will have a greater output with better results. Your coworkers are also your customers.


  7. "Senior Accountant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Casual environment
    Diverse client base
    Skill development

    Cons

    Clients can be unreasonable, which is par for the course

    Advice to Management

    Maybe consider re-organizing roles to be more streamlined or considering working groups so that each group has similar client mix.


  8. "Just got a promotion and a nice raise, woohoo!!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at iProcess Online full-time (More than 3 years)

    Pros

    Casual work environment
    Challenging tasks
    Opportunity to advance
    Great office with free parking near stadiums and Federal Hill
    Each day is varied, not boring
    Paid training, just have to ask
    Certifications are paid for
    Benefits are okay
    Hours are flexible, usually 8-5 or 9-6 and sometimes a late shift, but depends on clients

    Cons

    Clients are demanding and it can be stressful sometimes
    Recently had some hires that couldn't work their way out of a paper bag, end up doing cleanup
    Benefits could be better, small company

    Advice to Management

    Do more 1 on 1 training with us
    Don't let the bad hires last. Get rid of them faster.


  9. "Loads of potential but lots of hurdles due to under skilled workforce"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at iProcess Online full-time

    Pros

    Laid back dress code
    Decent hours
    Free parking in a great location in Baltimore

    Cons

    Not everyone knows what they are doing, and owner just does it for them.
    Period ends are a nightmare only because they take shortcuts in prior periods then expect things to reconcile at next period end.
    Taking a day off is frowned upon.

    Advice to Management

    Hire competent individuals and stop taking shortcuts...And, don't alienate those who need to take a day off for whatever reason.


  10. "DO NOT WORK HERE!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good location--great places for lunch! Free parking. Lots and lots of OT-not an option! Very casual work enviroment-the "Controller" comes to work in workout clothes!

    Cons

    There is absolutely NO work-life balance. You are expected to put in 50-60 hours with no complaints. They do not train you-you are trained by other employees. Just hope you don't learn any of their mistakes. They love to have staff meetings and promise the staff the world and nothing ever happens. They will call you out in front of everyone at meetings and berate you. Everyone was promised the chance to move up-never happens. Benefit are horrible. They say they include a free membership to MAC but it's not technically free. None of the recruiters in the Baltimore area will deal with them because of their high turn over and horrible treatment of employees.

    Advice to Management

    Close the doors!


  11. "Opportunity for those that choose to take it!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at iProcess Online full-time (More than a year)

    Pros

    As others have mentioned, the location is amazing. Close to lots of restaurants, shopping, and right on the water. The dress code is also great. Business casual with the ability to wear jeans everyday, and casual fridays.

    iProcess Online will pay for your certification if you choose to take the classes and the tests. They will also train you with online trainings, as well as webinars, and conferences. I have personally received 50% in raises from my beginning salary at iProcess Online. They encourage employees to strengthen their skills and become certified in their area of expertise. The ability to create your own position in a growing company is one that many other employers do not offer.

    For a small company, iProcess offers wonderful benefits. They provide all of the standard benefits (medical, dental, vision, life) along with some additional perks, including 401k with employer match and a 100% employer paid gym membership.

    Cons

    As also mentioned, the hours can be long at times. As a company that deals with client banking and payroll services, this is absolutely brought up in the interview process.

    There has been some recent turnover, largely due to misrepresentation of candidates in interviews, and the high quality iProcess expects from their employees and their work. Additionally, the turnover has been largely in entry-level positions. And yes, as other reviews mentioned, people have been let go due to unsatisfactory behavior and work performance. Also, literally half of the current employees have been with the company for over two years. That isn't turnover as high as some would like you to believe.

    When it comes down to it, some employees want to work hard, and some don't. iProcess Online only wants the former.


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