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When the pandemic was announced, we worked hard to ensure the safety of our colleagues and to continue providing excellent service to our customers by:•helping 98% of our colleagues to transition into working from home with coaching, video and hand-out support so they can continue to work and stay safe •moving our adviser teams to telephone advice smoothly and quickly to ensure that they could continue to support customers and corporate partners •working to overcome the difficulties posed by face to face valuations which saw more2life become the first volume lender to be in a position to do semi-automated valuations for the majority of its product ranges •keeping the communication flowing with the internal communications team ensuring that team members were up to date and had insight from senior management – including a regular video update from our CEO, Simon Thompson •understanding that some colleagues may be facing childcare or caring challenges at this time and working with people on an individual basis to help them with more flexible working hours, and other support.
When the Coronavirus pandemic was announced, we worked hard at Key Group to ensure the safety of our colleagues and to continue providing excellent service to our customers by: • moving 98% of our colleagues to a home working environment within two weeks with the support of our IT teams, so they can continue to work and stay safe • helping colleagues to transition well into working from home with coaching, video and hand-out support from the Human Resources and Learning & Development teams • moving our adviser teams to telephone advice smoothly and quickly to ensure that they could continue to support customers and corporate partners • working to overcome the difficulties posed by face to face valuations which saw more2life become the first volume lender to be in a position to do semi-automated valuations for the majority of its product ranges • keeping the communication flowing with the internal communications team ensuring that team members were up to date and had insight from senior management – including a regular video update from our CEO, Simon Thompson.
Last night Key Group won in two categories at the Mortgage Finance Gazette Awards – which also celebrated the publications 150th Birthday: • Key won the award for Customer Service/Treating Customers Fairly (non lender) • more2life took the top spot for Innovation (lender) Air Later Life Academy was also awarded Highly Commended in the Innovation – non lender category. Simon Thompson, commented on the award wins: “Mortgage Finance Gazette is a well-respected publication which looks at the entire lending market so it is fantastic to see three Key Group brands recognised at these industry award. These accolades highlight the effort all our colleagues have put into the business in the last year and receiving recognition for our customer-centric approach at Key and our commitment to innovation at more2life and at the Later Life Academy highlight how we are truly leading the later life industry. This put us in great stead for a successful year in 2020.”
An interesting article and interview with Simon Thompson, CEO of Key Group. Read more here by visiting http://glassdoor.com/slink.htm?key=vMH3S
