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Company raises $15M; leads movement from passive training to natural language AI Simulation Training to develop confident and prepared customer service and sales agents who deliver superior empathetic experiences and performance
Zenarate AI Simulation Training Receives 2023 Customer Value Leadership Award from Frost & Sullivan
Check out this 2 minute video about Zenarate AI Coach. Zenarate AI Coach is the “flight simulator” for customer and prospect engagement where agents in training are immersed in life-like Voice, Screen, and Chat Simulations to master high-impact topics they will face with live customers and prospects.
We won two awards this month! Zenarate Simulation Training is really getting notices for our innovative technology! 1. Wins Gold in 2022 Brandon Hall Group Excellence in Technology Awards 2. Wins the Financial Technology 2022 Tech Trailblazers Award for Simulation Training in Contact Centers
BIG NEWS!! ZENARATE SELECTED BY GENPACT TO DEVELOP TOP-PERFORMING AGENTS ACROSS ITS GLOBAL CONTACT CENTERS USING AI CONVERSATION SIMULATION Cora AI Coach, powered by Zenarate, helps Genpact accelerate digital transformation. Read the full Press Release to Learn More about why Genpact selected Zenarate to develop confident top-performing agents! #Genpact #Zenarate #CoraAICoach #ZenarateAICoach #ContactCenter #CustomerService #digitaltransfromation #agenttraining #activelearning #immersivelearning #simulationtraining #EmployeeExperience #softskills #softskilltraining #empathy #empathytraining #AIConversationSimulation #CallCenter #callcentertraining #callcentersoftware #CustomerExperience #CX
Zenarate AI Coach has been awarded six high performer badges by G2, the world’s largest and most trusted software review marketplace! We are proud to be recognized by our Zenarate AI Coach customers and users as a High Performer in both Contact Center Quality Assurance Software and Sales Training Onboarding Software category areas.
On 8th July 2022, we had a get-together for our organization. Employees came in from all parts of India to celebrate all of their continued hard work and contributions to Zenarate and Naehas. We have humbly named our event “Chill & Grill ”. This time we named it "Chill & Grill" , however going forward the event would be entitled "Gratitude". It is a self-explanatory word, expressing the Organization’s gratitude for our successful efforts. "Chill & Grill" 2022 was special in many ways. Firstly, we continued to grow during COVID, and secondly, all of us contributed to the Organization’s growth, despite the challenges of COVID. We decided to celebrate the acquisition of our new workplace and celebrate and welcome all new hires on the team. After such a charging event, it is time to do what we do best, contribute to our organization’s growth. Let us put in our best efforts so that we can have an even grander and fun-filled “Gratitude 2023”! #CustomerService #customerservicetraining #activelearning #immersivelearning #simulationtraining #EmployeeExperience #Zenarate
Brian Tuite, CEO and Founder of Zenarate, is featured as a thought leader on Forbes Business Council. Read the article to learn more about how Zenarate Improves Contact Center Training With AI Simulation! "Today, human-centered AI solutions have evolved to improve agent confidence, reduce agent anxiety and prepare agents to solve complex customer problems and deliver superior empathetic customer experiences. Agents across industries engage in AI training to master best and required practices in private from home or office before speaking with a live customer. My company focuses on one of the most recent solutions in this area: AI conversation simulation."
Customer Services Representative Customer Success and Services are the core of our company. We thrive on providing our Customer’s with the finest software backed by consistent, top-quality service. We are adding to our Services team to support our large client base. While our engineers and AI experts are based in Silicon Valley, CA, Zenarate’s Operational arm is in Denver, Colorado. Local CO candidates only. Responsibilities: • Support our best-in-class Customer Success Managers (CSMs) • Own customer satisfaction and success • Partner to create conversation simulations that develop confident, top performers • Build and distribute custom reporting • Attend weekly customer calls with CSM • Troubleshoot Customer issues & provide consistent
Excited to share insights from Zenarate's Product Marketing Leader on AI Conversation Simulation and Product-led growth! Thank you Pathmonk for featuring Zenarate! #AIConversationSimulation #ZenarateAICoach #Zenarate #ProductLedGrowth #CX #ConversationSimulation #aiforbusiness #aiforbusiness #innovativetechnology #conversationsimulation
