Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses. In consumer sales focused companies, customer service reps provide phone-based support to customers to help resolve product issues, answer account and billing questions, and in some cases, make new sales. In services-focused companies whose sales are business-to-business in nature, a CSR will usually solve specific product quality or integration issues. In such cases, a rep will work closely with an account manager or sales representative.<br><br>The skills needed to be a successful customer service representative include: strong communication skills, customer service system experience, and time management and interpersonal skills.

Sales managers are responsible for leading sales teams to reach sales targets. Sales managers are primarily tasked with hiring and training team members, setting quotas, evaluating and adjusting performance, and developing processes that drive sales. Sales managers are oftentimes expected to travel.<br><br>Sales managers usually need a Bachelor's degree in business or a related field. Additionally, sales managers typically need to have several years of experience in sales prior to becoming a manager. Oftentimes, sales managers are promoted into sales director positions. The best sales managers have strong analytical skills, excellent leadership abilities, and exceptional customer service skills.

Registered nurses (RNs) assess and evaluate patient conditions, and then plan, implement, provide, and document patient care in a manner that follows professional nursing standards and outlined practices. RNs usually do all of this in conjuction with doctors, nursing assistants, and other healthcare professionals. RNs oftentimes have a specialty; common specialties include labor and delivery, oncology, critical care, medical-surgical, and much more. Most RNs work in state, local, or private hospitals.<br><br>RNs need to have graduated from an accredited nursing program, typically obtaining a Bachelor's degree in nursing, and possess a license in the state they want to work in. To become licensed, they must take and pass the NCLEX-RN, which is the national licensing exam, and complete any additional licensure requirements, as determined by the state of practice. The best RNs are compassionate, observant, and detail oriented.

Phlebotomists are responsible for collecting blood samples in accordance with hospital and laboratory policies, and federal, state, and local regulations. They also are tasked with labeling samples appropriately and logging all information related to tests performed and samples taken into a database. Phlebotomists might be drawing blood for tests, research, or donations. Phlebotomists generally work in state, local, and private hospitals, and laboratories.<br><br>Phlebotomists need to have a high school diploma or equivalent. Most phlebotomists have also completed a phlebotomy program and obtained a phlebotomy certification. Certified phlebotomists have met several requirements, including completing an approved phlebotomy program, completing a minimum number of hours of work experience, and passing a certification exam. Additionally, some states require phlebotomists to be licensed in the state of practice. The best phlebotomists have an eye for detail and great interpersonal skills.

Data entry is an administrative position commonly held within business offices. They assist in supporting various departments in the company by entering personal customer and account information into data spreadsheets. Data entry positions require an individual with excellent typing skills and proficiency in organizational and database software. Data entry employees keep information accurate and organized.<br><br> A high school diploma or equivalent degree is generally required for a data entry position. Additionally, many employers prefer to hire data entry candidates with specialized experience working in programs such a Microsoft Excel and other database software. Individuals with exceptional communication skills and the ability to support a busy office environment tend to excel in this role.