What is the salary like at 365 Retail Markets?

Pays you on time like most companies

Most of the good employees quit or are looking for work because of the below average pay, lack of advancement and are overworked. Nepotism is so real. Employees are over worked and underpaid and are forced to pick up the slack from being understaffed due to lay offs. They don’t provide a cost of living increase anymore or a Christmas bonus, but I bet the higher ups got them. Company culture is a facade. There is none

The average employees were friendly and personable people. The pay and benefits were decent. The work/life balance was the best part of the job, but that's far more thanks to my manager than the company culture or policies. I was lucky enough to be a part of a small team with the best manager I've had in my career thus far. My manager genuinely cared about me as a human being, not just as an employee. I was trained extensively for my role and had countless resources to assist me thanks to my manager's desire to help everyone on the team succeed. It was refreshing to be a part of a team that collaborated and communicated so well.

365 and it's CEO pride themselves on the company ideals "iCASH" for Innovation, Collaboration, Accountability, Service, and Harmony (or Happiness...whatever). Innovation is present, with excellent ideas for advancing technology in the field, but leadership isn't showing the true care and time it needs to succeed long term. Collaboration would be much easier if internal politics didn't dominate the different cliques throughout the company. Definitely a hive-mind mentality in some teams to the point you worry you'll keep your job if you don't smile, nod and join the parade. Accountability is something many of the average employees try to work by, but when it comes to the poor decisions made by upper management, it's us - the average employee - that takes accountability for leadership's actions by losing their jobs in a layoff, myself included. Service is the core of the company that rings true; when issues arise, they are handled as best as possible all in the effort to provide good service. Harmony (or happiness) is hardly possible. Without proper collaboration and honesty presented to your employees, you can never truly achieve harmony. And laying off dozens of employees 3 weeks before Christmas is the best way to bring down morale for a company. Best of luck to those that remain fearing for their own jobs now. And just an extra note outside of "iCASH", there is one person within the leadership of the product division that is negatively impacting many teams across the company, promising unrealistic expectations without consulting the team doing the work. There is no regard for quality at all, the only thing that matters is getting to market. Hard to push back when someone pounds on the table.

- Decent pay and benefits - A lot of nice co-workers who are willing to help you

- Very understaffed leading to you being overworked and taking calls 24/7 without a chance to breath. Be prepared for your mental health to decline. - Poor management and micromanaging. If you take slightly longer than normal on tickets before you hop in the call queue again, supervisors will be messaging you asking why it's taking so long. - Poor communication between departments. If you need to ask another department a question, be prepared to be passed from person to person because it seemed like no one knew what they were doing. - Proprietary hardware/software leads to very little transferable skills. If you are looking for an IT career starter, don't come here, this is a dead-end job. - Constant broken promises by management. Don't trust anything they tell you in interviews.

- Great culture - Good starting pay - Great place to get your foot in the door - Opportunities for promotions

- Promotions don’t give you a big salary boost

Benefits and pay are decent.

In my two years of working for 365 Retail Markets, I never felt a part of a team. My direct manager offered no guidance or direction for our team and I never felt like this company had a bright future. Management would hold monthly “all hands” meetings where they would display confusing slides about quarterly earnings, etc that didn’t mean anything to most of the employees. Early in 2024, it was announced that major team changes were on the horizon but that no one would be laid off, everyone would just be transferred to and absorbed by different teams within the company. As the transition process got started during the last quarter of 2024, leadership held to their original statement that no one would be laid off. So, trusting their word, me and many of my coworkers were not looking for other work. I started work one Monday morning in December with a surprise virtual meeting where I am essentially having to walk through my portion of the code base to a group of about 10 different offshore Indian developers. Management HAD mentioned that an offshore team would be taking over our project but that we would be moved to starting work on an entirely new project from scratch. But still, this surprise meeting was a bit odd. Well, the very next day, I had the dreadful meeting with HR where they announced that they would be letting me go. Me and 40+ other employees were fired that same week. All of our projects were taken over by cheaper, offshore developers. Me and my fellow coworkers all felt betrayed and like fools for trusting the leadership team and not listening to the writing on the wall. I have just had my first baby and was about to go on paid parental leave (I have to admit, the benefits are pretty decent), but they fired me just in time without having to pay for my parental leave. I asked if they would be willing to compensate me for this as my wife and I were really relying on the parental leave for our family and they said that they would not be willing to help us out. Very sad and blindsided by this and still cannot comprehend the dishonestly, disregard, and disrespect shown by leadership toward their employees.

My team members are great. Lots of people have been there for their entire careers. Director and VP level employees are great at mentoring their teams.

In the 4 years I've been here they let 10% of the workforce go each year right before Christmas just to hit their numbers for the board instead of creating better products or selling more. Last year they gave those employees a 1 month severance, then turned around and bought our competitor and upped bonuses for leadership. Pay is a little bit low for a $500m PE backed tech company. No real company culture. Lots of nepotism promotions instead of promoting the high performers. Paternity leave is only two weeks.

Year after year of focusing on sales and expansion, while ignoring people have started to have a negative impact on the company that can't be denied. They cut jobs year after year to the point they depleted employee morale and now people are leaving on their own accord. The result is becoming more and more obvious. Quality talent is becoming more slim by the month. This is difficult technology, with many platforms and systems, you can't shop out the development and support of these systems. It takes years of experience to understand and work with it. When good quality talent leaves there are vacancies they just can't fill these days, or they fill it with people that aren't ideal (or experienced) for it resulting in further decline of the company. That's where we are at with this whole company. You have an ever growing sales and business development team (also staffed by people not capable of their jobs in some cases), pushing products that are increasingly more unreliable, programmed and supported by teams that are declining in knowledge and experience. I hate to be a doomsayer here but unless something is done to put people first, retain experienced talent and grow peoples moral, this company will be in trouble.

Many cons. Lower than industry standard salaries. Poor cost of living raises. Lackluster advancement and recognition of hard work. Zero company culture.

flexible remote style work schedule

below average pay for similar positions

- Great culture - Good starting pay - Great place to get your foot in the door - Opportunities for promotions

- Promotions don’t give you a big salary boost