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Thanks for sharing your experience and for the work you put into supporting our customers. It’s great to hear the flexibility, benefits, and discount made a difference for you.
On growth opportunities, we have identified this as an area to improve upon, especially in terms of visibility. We’ve working to build clearer role paths and more consistent coaching in Customer Care and across Article so that teams can see what development looks like and how to move toward it. Feedback like yours helps show where continued focus is useful.
