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      Article

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      What is working from home like at Article?

      Article reviews

      Great Work Environment and Flexibility, but Career Growth and Structure Could Improve

      N/a
      Former employee
      Vancouver, BC
      Recommend
      CEO approval
      Business Outlook

      Pros

      The work/life balance is excellent, allowing for both personal and professional fulfillment. In my team, we were not expected to work on weekends, and summers were particularly chill, with most people wrapping up early on Fridays and having the flexibility to plan their work during the week. The hybrid work model offers great flexibility, while the team members are incredibly helpful and supportive, fostering a collaborative environment. Meetings are kept to a minimum, which allows for more focused work time. The pay was also competitive, and they recently introduced an RRSP program, which is a nice added benefit. Article is a growing, profitable company that is doing well despite the competitive landscape. Nice company events like the summer Olympics and Halloween were great for team bonding, providing a fun way for team members to spend time together in the office. I also loved the fact that I could bring my pet to the office, which made the work environment feel even more welcoming. :)

      Cons

      Career growth opportunities are limited, particularly for senior ICs and mid-level managers. Some internal hires turned managers lack people management skills, which results in inadequate support for their teams. The company sometimes struggles with a lack of clear structure, leading to disorganization and difficulty in managing tasks. Communication and alignment across teams could be improved to reduce confusion and rework. Frequent tech transitions have required significant unlearning and relearning, often without proper risk assessments. The hybrid work model is somewhat inconsistent—people hired remotely before COVID can work from home, but new hires do not have that option. This creates a fluid and sometimes awkward in-office dynamic, where you may end up in the office alone, even if your team is not present. The company is a good fit for those seeking a more fluid, startup-like environment, but may not provide enough structure or growth opportunities for IC roles. Despite hard work, recognition and rewards can sometimes be lacking. Additionally, the feedback mechanism is one-sided, as there’s no opportunity to provide 360-degree feedback, particularly about managers.

      2
      avatar
      Article Response
      now
      Thanks for taking the time to share your feedback. There is a lot of thoughtful feedback here, that has been shared and discussed by the People & Culture Leadership team. Specific to a few points - we know there are opportunities to improve the way employees are recognized for their work at Article and we'll be making some changes this year to help address this. Additionally, we do have 360 feedback mechanism for managers with upward reviews from their direct reports. This might not have been used when you worked with us but it is now. Finally, in regards to career development opportunities, we do have Grow tracks for most jobs, however, ultimately the person driving career progression needs to be the individual themselves as the paths laid out might differ from that person's personal goals and interests.

      Customer Care Review

      Customer care associate
      Former employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits, laid back, compensation was decent, work from home

      Cons

      Micromanagy, unstable job stability, stressful at times with angry customers

      avatar
      Article Response
      now
      Being the face of Article to customers when we don’t get it right is tough and can be stressful, but the impact you and the team have for our customers is real, and we want to say thank you.

      Not bad at all

      Sales associate
      Current employee
      Vancouver, BC
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home, good pay and hours, can take time off and sick days

      Cons

      Can get pretty busy and a little stressful

      Lack of growth

      Customer care consultant
      Former employee
      Vancouver, BC
      Recommend
      CEO approval
      Business Outlook

      Pros

      You get to Work from home

      Cons

      *Micromanaging environment *No room for advancement and growth *No options for lateral growth either

      2
      avatar
      Article Response
      now
      Thanks for taking the time to leave your feedback. We’re glad to hear you appreciate the flexibility of the Customer Care role. Many of our team members in Customer Care have leveraged this as a great, flexible WFH job while pursuing school or other areas of interest or professional development. At the same time, for those interested in pursuing other opportunities within Article, we do have a number of teammates who have come up through the Customer Care channel and found opportunities in other areas of the business - Communications, Learning & Development, eCommerce to name a few. These opportunities all depend on when and where within the organization an opening may arise (not just leadership roles) and the level of internal interest. We are focused on providing internal opportunities as often as possible, with many jobs only open to internal applicants. - Carlyn, Talent Acquisition Partner

      Office environment

      Accountant
      Former employee
      Vancouver, BC
      Recommend
      CEO approval
      Business Outlook

      Pros

      The converted warehouse make a very open working environment, dogs allowed, young professional working environment

      Cons

      1 day WFH but depends on your team

      1
      avatar
      Article Response
      now
      Thanks for taking the time to leave a review, and we're glad you enjoyed your time here. We have a hybrid working policy with a minimum of 3 days in the office. Each team can decide if they require more time. Most teams, including our finance teams, are 3 days.