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Thank you for taking the time to share your feedback following your experience with Café Rouge. We are sorry to read that your time with us did not meet the standards we aim to provide for our team members.
Creating a supportive, well-organised and positive working environment is extremely important to us, and it is disappointing to hear that you experienced challenges with management support, staffing levels and communication. We take comments such as these seriously and use them to review our training, resourcing and operational practices to ensure our teams feel valued and set up to succeed.
We are also concerned to hear your comments regarding food quality and presentation, as delivering a consistently high guest experience is a key priority. Your feedback will be shared with the relevant leadership teams so that any necessary improvements can be made.
We genuinely appreciate you bringing these matters to our attention and wish you all the best in your future role.
Kind regards,
The People Team
